At first glance the store's contents look great. Very stylish, hip and a nice selection. I have bought several items there and have not been impressed with the quality. The first item I was disappointed with was a stripped top in blue and black. The neckline was black and after a couple of washing looked washed out and old. When I bought that top I also bought a black stretch tank that could be worn by itself or under another top. The first time I wore it, it collected fuzz from the top I wore with it. I tried getting the fuzz out, but, it was embedded in the fabric. I returned it and the manager, Ann, agreed to replace it with another but gave me a lecture on the type of top I wore with it and it was to be expected. In the meantime I bought another black stretch tank from Soma, wore it with the same top and had no problems. The third and last time I bought a top there I wore it once and the light weight sweater snagged terribly. I wore it with a shoulder purse and wherever the purse came in contact with it, it snagged. The sweater on the inside of my arm and left breast was a mess and there were other places on the sweater that were snagged also. I took that back too, spoke to Ann, and was told that she "Embraced her snags", that this was to be expected from this type of material. I asked her for a refund and was told that they could only do an exchange because I didn't have my receipt (even though she pulled up my receipt and printed it from their database). I said I would settle for store credit or a gilt card. She said an exchange was my only option. She offered to do it right then and there. I explained I was meeting a client and didn't have the time to shop, I asked again for store credit so I could come back at a more convenient time. She refused. She packed up my sweater and handed it to me and told me to come back when I had time as long as it was within 30 days of the purchase. I explained I was going on vacation and would be out of state and out of the country for three weeks and would like to take care of this now. Again, she refused. So I currently have a snagged sweater,in a bag at home, that I was hoping would be a great piece for my vacation. Terrible customer service, with no customer empathy. If I would have purchased this at Nordstrom's or online at Amazon, there would not have been a problem. read more