PLEASE READ
Let me start by saying I am not someone who usually writes reviews, but our experience with this atrocious company needs to be a warning for all future clients. A classic bait and switch. From the sales pitch to job completion, this company was worse than a joke. Every attempt to make any concern right was given minimal effort at best. The sales rep, Jerry, was pushy and overstayed his welcome. He used scare tactics like mold growth and stated there was significant structural damage to the walls, and after reading other reviews, that's all part of his pitch. He gave a price, and then it kept changing based on how soon we could sign and start. He stated the job would be done in a week. *it took 3 weeks* He sold us on an inside and outside waterproofing system with a drain system put in both inside and outside. After buying, we were told they determined in our area we wouldn't need an outside draining system, so they omitted that with no change in price. We stated more times than I can count that we would need more time to discuss amongst ourselves before making the decision to sign with them before he finally left. We signed on because of the financing options available. Once the job was started, it was clear they were overloaded with jobs because we barely got a full day's work from the crew in the three weeks it took to complete. During the project, there were problems with workers using our personal tools like our tape measure, drill, floor squeegee, and extension cords without even asking first. We knew they had been used as we found them out of place and covered in dirt and concrete dust. The floor squeegee and extension cords were even taken off of our property and brought back days later only after we mentioned they were missing. The straw that really broke the camel's back was the last day of the project. The "project manager," Brandon, waited until the final walkthrough (which was on Monday) to tell us that a worker had unplugged our deep freezer in our garage on the past Thursday (the last day they had been working). So, it had been unplugged all weekend and it was literally full of breast milk: 5 months of pumped and frozen breast milk for our infant daughter. Brandon told us to contact Chris at the office, and they would make it right. We contacted Chris, and he offered $500. We did a calculation on how much formula would cost equivalent to the amount of breast milk we had saved, and it was somewhere around $850. We asked to be reimbursed that amount. Chris offered $1000 for that and the use of the tools. We accepted, but nothing compares to the mental anguish of a postpartum mother who lost 5 months of pumped milk to feed her child. Upon completion of the job, everything was filthy with concrete mud in our basement, garage, and driveway, and they did the bare minimum to clean it. Plastic flashing on the base of the walls was sloppily put together, and the concrete sealer used was slopped all over everything. We asked Chris to come out and assess the job after all the problems we had with the crew, and he did send a second crew out to correct the flashing and clean it again, but it was still a subpar job for almost $30,000. We were also led to believe they would be running the sump pump discharge to the street, and instead, they said they basically didn't have the time to do that, so we have a permanent puddle in our front yard now. Weeks later, we had issues with a pipe that they had busted while jackhammering. They busted a water pipe and fixed it with a 'shark bite,' and then it started leaking, so Chris came out again to install another 'shark bite,' so that's an ongoing issue. Buyer beware. There were 100 little things that are not listed in this review like appliances in the basement being uncovered and filthy and the workers busting our washer drain line and doing nothing to rectify it. Everyone was very unapologetic or insincere about the bullshit that occurred over the weeks they were in our home. I wish I would have taken the reviews more seriously because this company is trash. read more