TL/DR: Merritt Roofing has completely eroded my trust in their products and service. I do NOT…read morerecommend. 8-months after installation, we still don't have a roof we can trust, and they seem to be done supporting me. We did our due diligence and spoke to several roofing companies before committing to Merritt to fully replace our roof. We liked the salesperson/Project Manager, Jason (who was fairly new to the company, but being mentored by another, Bryan), and the price was in the middle of the pack (just over $10K). We even went ahead and paid extra for the "Platinum Coverage" for added piece of mind. We did everything we could think of to receive a good quality service/product. August 2025 - The installation crew did such a bad job on our roof that Merritt have since told me (as if it would put my mind at ease) that they will no longer work with that crew. That's fine for the next folks, I guess, but doesn't help us at all. I understand that they do still work with the contractors of the crew, just not those exact installers, so no guarantee that the way their other crews behave will be any better. We were also surprised to find out that Merritt contracts in installation crews, as part of what we were hoping we were paying for by going with a large, named company was a dedicated installation team. We could have hired random contractors ourselves. The edges of all of the shingles at the ends of the roofs were cut so badly that they were crescent-shaped, and the shingles underneath were exposed. There were a number of chunks taken out of the shingles by carless ladder placement. One of the crew had decided to fix part of a gutter that he had dislodged by shooting a bunch of nails into it, shooting a nail through the bottom of my gutter in the process, and causing a leaking gutter. They had also cracked the soffits (The vent underneath the edge of the roof), and it was just hanging out. They hadn't even tried to repair it. Although this has now been put back in place, it is still cracked. There were numerous other issues with the installation, but the team packed up and left without saying anything to me, and the Salesperson/PM wasn't around either. I called the Salesperson/PM when I went outside to look at the roof, and let him know that I saw some issues with the roof. He came over and agreed that it wasn't acceptable. The team was called back to address, and one of them showed up. He replaced a couple of shingles, and then tried to leave again. He made it clear we weren't happy with the edges of all of the roofs, and that they needed to address. It was scheduled that they would come out a few days later and replace all of those shingles. So immediately we went from having a new roof to a repaired roof. When the team did come to repair the roof, they were supposed to start at 8:30 am. The first person finally arrived at 10:20 am. and they starting working at around 10:40 am. Once the repairs were completed I pointed out some areas I wasn't happy with, and was put in touch with Garrett Zarecky, the Merritt "Production Manager" and was told that they would settle in the next couple of months. Garrett scheduled a date with me at the end of September to come and inspect the roof. He also made a number of comments along the lines of "If we need to replace the whole roof, we will" and that he would check inside our attic space, if he felt it necessary. September 29th 2025 - Garret game to inspect the roof, did not go inside the attic, despite saying he would. He told me something along the lines of "I wouldn't be able to see any issues from in there anyway". He also noted a lot of my concerns, but told me he was happy with how the roof looked and how it was performing. He assured me that this roof was as good as new, despite admitting that they no longer worked with the crew that installed it. Nov/December 2025 - I was cleaning the gutters, preparing for winter, and noticed that there were still a number of shingles that had scuffs and even gouges out of them. There was also the head of a nail pushing through one of the shingles at the back of the house, close to the edge. There were a numbers of other issues with the way the shingles lay and looked cosmetically. I reached out to Jason, Bryan and Garrett, the Production Manager. Jason had left the company, which seemed odd for a person who had only started there a few months before, so Bryan came out to inspect the roof. He agreed that it looked like the shingles had been damaged in some way, possibly as a defect in the shingles, and asked Garrett to inspect the roof. Garrett told me that the damage wasn't caused by a defect, but by foot traffic. The fact that there had been enough foot traffic on my roof in the days after it was installed to cause damage, seems to be another indication of how poorly it was installed. Merritt's "Repair Guy" (Garrett's words), Alonzo, came out in December and removed large areas of shingles, replacing them

Will not use this company again, scheduled small gutter job and the Project Mgr did not have the…read morematerials on site for the working to start, when he did show up he had the wrong size gutters, 4 trips to Lowes and 3 hours later it was done with a up charge, he did not quote a new gutter piece but did not give me credit for the down spout material he did not use and had to return to Lowes. Lesson learned get a itemized list of the material they are suppling. Gutters were not installed correctly first rain and water was pouring down on the porch had to send someone else to fix the issue. UPDATE: Owner called me and after discussing my experience with the gutters sent a manger out to fix the issues and has revised my bill, they have resolved my issue. They stand behind the work they do.

Prompt reply to my questions. Detailed estimates. The guys that came for the inspection, Hunter and…read more? were very friendly. Price was competitive.

Jeff and his crew from Carolina roofing pros did an exceptionally great job on our roof, after…read moreHeline. From tar ping the next day to replacing our roof. There attention to detail was awesome! from start to finish the crew worked tirelessl.They went above and beyond with even painting the faschia they replaced. Valerie Brunett Thanks again Guys,

Great company. I would highly recommend. The team done exactly what was discussed and the roof went…read moreon without any problems. Nick made our roof replacement stress free and his team worked very hard to complete our roof on time and on budget.

They didn't return calls to schedule an appointmen. This was very disappointing as I called them…read morebecause of their Yelp review.

I had these folks come out to clean both interior and exterior windows on my two-story home. They…read moredid OK, but there was a very clear lack of attention to detail. I had to go back and clean up several dirty drips from where the inside windows were squeegeed and the dirty water ran down to the windowsill or floor. In addition blinds were not returned to their original state and they completely skipped some windows. I would not recommend this service. UPDATE: After I posted this review I got a call from the company within 24 hours asking how they could make things right. They quickly scheduled a touchup with Brice and he did a great job. I'm so impressed with their responsiveness that I am now inviting them back to power wash my screened porch. Suffice it to say I would now recommend this service.

We contacted LaborPanes to clean our windows. We also wanted our gutters cleaned. We were not…read moreinterested in having the whole house pressure washed. The price was good so we agreed to a whole house wash. I was skeptical that it was needed. I was surprised and delighted with the results. The house looked new after the wash the trim popped. Some trim we were ready to paint showed a good cleaning was all that was needed. We were also delighted with the quick and efficient cleaning of all windows inside and outside. This was done quickly and efficiently. We will use this service again when needed.

Very responsive. Kylie is a joy to work with to get this project done. I highly recommend them.read more

Chris arrived early. Knew exactly how to solve our leaking problem…read more Excellent service. Will always ask for Chris!

I had an issue with a roof that others were unable to find and repair. After several tries with…read moreothers, a neighbor recommended Eason. They showed up on time for the inspection, made good documentation and a good plan going forward. They showed up on time for the fix as scheduled and did the work quickly and efficiently, most importantly, corrected the issue. The owner even came out to make sure things were done well. They cleaned up when done and did what they said they would do. I'd recommend them to anyone, even with a difficult issue.

The entire crew was professional. No detail was too small. New problems found were taken care of…read more A1 work.

Best roofing company in the whole world. These guys amaze us every single time. Definitely…read morerecommend this company.

From the owner: Founded in 1985, Johnson’s Roofing Service, Inc. has been a trusted name in industrial and…read morecommercial roofing for over 40 years. We serve the Carolinas and beyond, specializing in new construction, reroofing, and maintenance. Our team combines advanced technology, expert training, and a strong work ethic to deliver quality, long-lasting roofing solutions with a focus on safety and customer satisfaction. At JRS, our core values of safety, quality, and care are at the heart of everything we do. We are committed to maintaining the highest safety standards to protect both our team and our customers. Our dedication to quality ensures that every project is completed with precision, while our genuine care for each customer drives us to fully understand their specific needs, goals, and vision, allowing us exceed expectations. As a family-owned company, we believe in building long-lasting relationships based on trust, transparency, and mutual respect. We strive for excellence on every project. This commitment to personal service and reliability is what sets us apart and has allowed us to serve our customers with pride for over 40 years.