I'm not sure why Joshua S. had a bad experience at this facility after the way they treated me and…read moremy family. My family and I were traveling to South Carolina on I-79, December 22, 2013, when the transmission came out of our 2006 Chevy Tahoe. We are members of AAA so they sent Thompsons Wrecker Service to our rescue. The tow truck driver suggested that we have our vehicle towed to Total Care Auto Repair. He said we would get great service at a good price, so the car went there and he drove us to a local hotel in Bridgeport to stay for the night. The next morning, I called and spoke with the owner, Mark as to what was wrong with our vehicle and what it would cost to get it fixed. This was the day before Christmas eve and we were broke down in WV, sure we were not going to be able to surprise my parents by showing up at their house on Christmas Day. When I told Mark my story, he said he would work around the clock if he had to in order to get our vehicle back on the road so we could finish our trip on schedule and that is exactly what he did. By 10:30 am, on Christmas eve. morning, Mark called me and said had one of his guys was on their way to pick us up and bring us back to the shop to get our car, so we could get back on the road. To finish and make a long story short, Mark went above and beyond the call of duty by staying until 2:30am working on our car, making sure it was ready to get back on the road by the next morning. Mark and his small crew of men saved the day for this family. We made it to our destination in plenty of time and everyone of us celebrated one of the best Christmas's we have had in a very long time. I will always have praise and goodwill for this business and it's owner, Mark. Give them a try and see for yourself. Bit of advice, do not conduct business with anyone else but the owner Mark and I assure you that you won't be disappointed. Gregory Smart and family

This business is permanently closed. Sorry to see them go. I always got good service thereread more

Fast, quality work at an affordable price! Highly recommend! Took truck in at 8am was ready at…read morenoon!!

Our car broke down unexpectedly while traveling with our newborn from out of town. We called them…read moreas soon as they opened on Friday and they had a tow truck to us and our vehicle completely fixed by lunchtime. They even offered to bring our car back to us from where they towed it. We were so appreciate of their help getting us back home safely and quickly.

Did excellent work on several of my vehicles. They did performance work on my diesel and normal…read moremaintenance on my other trucks. The communication was great and they did the repairs fairly quick. Super impressed. I will be referring all my friends and family here.

Lucky i cannot rate a 0. Bf wrecked his truck they want over 1000 to pick it up. Stupid.. wasn't…read moreeven that far.

I needed a new front headlight for my 2012 Hyundai. I called a few places and was advised this was…read moregoing to cost upwards of $400-500 or more. Then I happened to call Riggs Service Center. The receptionist said they were all at lunch and someone would call me back. I wasn't expecting a callback but the guy called me the same day and said I was better off ordering the part and then bringing it in to be installed. I had never done that so went by to check I had the correct part before I ordered it. When it arrived they installed it and also repaired my front bumper. They were polite and professional and did a wonderful job and the bill was affordable. I have already been back to them to fix my air conditioner. I highly recommend them!!!!

These employees are so friendly and professional. Whether I need full service or just air in my…read moretires, they make me feel comfortable. And they answer my questions in a way I can understand. Def would recommend this business.

Stick through this review - you will be glad you did…read more I made an appt. for Sept 11 at 8a on August 30th due to a check engine light being on. Over the labor day weekend, I found out I needed Tires which I got - but they wouldn't align my vehicle (where I bought the tires) due to a bad drivers side front wheel bearing. I did not drive my vehicle home to Pgh - I left it in WV for the weekend since it was so unsafe to drive. I called Jenkins Tues. Sept. 5th to add the wheel bearing to my appt since it would be covered under warranty. Unfortunately they could not get my appt to open so I couldn't add the wheel bearing. I called again and spoke with the same service tech Tuesday, Thursday and Friday to try to get the wheel bearing into the appt. Which - they couldn't but continually was promised I would have my car back Monday. They told me to write it on my drop off card on Sunday when I dropped the vehicle off. Monday morning (sept. 11) I get a phone call (10:30a) from the same service tech telling me my wheel bearing is fine - but I need new back brakes. I tell them to go ahead and fix the back brakes - but I wanted them to check the wheel bearing again up on a rack. I called back at 12:30, and they still hadn't checked the wheel bearing but was told they were working on my brakes. Everyone was at lunch - so they would call me back. By 2p, I had not heard anything - so my uncle (who is vehicle savvy) and I went to the dealership. Keep in mind - if I would have taken them for their word and left with the bad wheel bearing I could have been in an accident - with who knows the results. I was told for almost 7 hours that my wheel bearing was not bad - till I physically set foot into the shop to insist they put it up on a rack and check. When we arrived at 2p - I spoke with the same service tech I had spoken to every single time. He went back to speak with the mechanic. Came back - walked right past me - the owner, the one who pays the bill - to my uncle. He would not speak to me, would not look at me, only to my uncle and told him that in fact my wheel bearing WAS bad. But they didn't have the part in stock and were having it overnighted. But the back brakes would be fixed. Tuesday morning - from pgh - I called to ensure the part had arrived and to get a confirmation it would be done. I was given the run around again by the same tech. I was told it SHOULD be ready between 12:30-1:30p. In the meantime I filed a complaint with Hyundai corporate. Hyundai corporate and I completed our conversation at 1:20p. 2p I called Jenkins to check on my car and finally spoke to someone different - the service manager. He told me they were putting my right front tire back together and then my car would be ready. I questioned why they would be doing anything with my front RIGHT tire when it was my back brakes and Left front wheel bearing that needed replaced. He took my phone number and said he'd check into it and call me back - which he did within 5 minutes. The original tech that I had spoken with numerous times was wrong. My FRONT brakes needed fixed and they didn't do them Monday because the wheel bearing was so bad and didn't want to do it till the new wheel bearing was put in. Wait - what?! So my back brakes were FINE?! So you lied to cover your mistake? You essentially wasted a WHOLE day telling me my back brakes needed replaced and my wheel bearing was NOT bad. THANK YOU SO MUCH. If they had been honest with me this whole time - NONE of this would have happened. I don't know if it was my complaint with corporate that trickled down or the service manager finally seeing that they ROYALLY screwed up. But I had a voicemail when I got out of a meeting at 2:45p that ALL repairs were free of charge (Keep in mind it was only the brakes as everything else was covered under warranty but hey - free!) I changed my review from 1 to 2 stars thanks to that gesture. I am grateful the service manager finally was involved. Will I go back? Doubtful. They lost my trust. Did they think they could pull one over on me because I am a woman? Sure made me feel that way! Do I suggest you go? If you want to take a chance go for it, but tread VERY carefully. I was planning on buying a new car in the spring. I was planning on buying from them - as this is who I had bought my current vehicle from. I understand that service and sales are 2 different departments. But they won't get my money or "commission" on a new vehicle.

Very outstanding customer service, honest people. I respect them so much more after knowing who…read morethey really are. I would recommend them to anyone, they really truly care, and they lose nothing nor do they gain anything from a situation. I and my mother was once in with them.

Worst place ever. They took longer than they said it would and there work was not professional. The…read moreestimate was way off from what they charged me. It looks like I had some kid fix my truck in his garage with a can of spray paint from the hardware store. Good thing its a work truck and I don't have to impress anyone.

I have been going to John Payton's for about 27 years now…read more He has taken care of 5 of my cars over the years, and has kept each one well maintained. Mr. Payton is not a regular mechanic (I am 74 years old, so you can imagine that I have been to several mechanics, all before I moved in 1998 to Mr. Payton's area.) He is hands down the best mechanic I have ever had service my cars. He truly cares about his patrons, whether new or long-time customers. I have seen this in the past nearly 3 decades of being there having one of my cars serviced. He is not just extremely skilled and hardworking, he also checks everything that is even remotely connected to the problem you are having. He is totally thorough, and takes extreme pride in his work - and you get complete value from his service at a fair price. One day he will retire, and I will be at a loss to find another mechanic with his professionalism, dedication, and skill. I will not find one like him. I'll just have to take my chances on someone else.

We just bought a van from Hilltop Auto, and found it was leaking transmission fluid the day after…read morewe brought it home. We took it to a local mechanic rather than driving it 20 miles back to Grafton. The repair cost $500, and despite having a 90-day 50/50 "warranty," they did not cover any of the cost. When we purchased the vehicle, it didn't have a spare tire. They told us if we brought it back to them, they'd get rid of the spare tire carrier underneath the van (that we won't be using) and finish the undercoating they'd started, and we could pick it up the next day. When we were told it wouldn't be finished when promised, we decided to just go ahead and get our van back. We DID receive a spare tire and a rim, but the tire is not mounted on the rim, so now we have an additional expense and inconvenience. These guys were so nice that my husband and I planned on purchasing cars from them for our two grandchildren. I'm grateful that we had this experience, because I don't want anyone treating them the way we were treated by Hilltop Auto.

Mark of Hilltop Auto Mart is the man to see if your looking for a reliable well inspected used car…read more I called on Mark to purchase my elderly mothers car. He was very friendly, professional, easy to talk with and he knows his business. He made me a deal better than I could have gotten from most other places. It's hard to find an honest car salesperson in today's time. Mark brings honesty and integrity back to selling cars. Best of luck to Mark and crew at Hilltop !