Absolutely Horrible Service - Avoid This Company!
I called this plumbing company based on their good reviews, but my experience was nothing short of a disaster. When I scheduled the appointment, I clearly stated what needed to be done. However, when the plumber arrived, he didn't even have the correct tools for the job. He told me he would have to leave to get them, and I would be charged for his travel time--so I ended up loaning him my own tools just to keep things moving.
Then, he said he needed to go to the plumbing supply store for a part. After returning, he claimed the item was discontinued and that he couldn't complete the job. His solution? Suggesting that I completely redo the plumbing to my tub--something that was entirely unnecessary. That was the final straw. I told him we were done and sent him on his way.
Frustrated, I went to another plumbing supply store myself and--surprise--they had exactly what I needed. I was able to come home and fix the problem on my own. When I called to express my concerns, the owner was rude and belligerent, showing zero interest in making things right.
Now I'm stuck with a bill for 1.5 hours of absolutely nothing. Save yourself the headache--watch a YouTube video and fix it yourself before calling this company. I wish I had! read more