Return trip from St Pancras to Avignon, on the way going there was no WiFi or electric sockets in our carriage that were operational, I called Eurostar to check about the return journey and was assured that there would be WiFi, of course, there wasn't. Then we suffered the appalling debacle with security at Lille on the way back, terrible queues, nowhere to sit and really uneven floors making it difficult with heavy suitcases, especially with a cracked clavicle, all adding so much time onto the journey, why can't they do that where you board the train in France? If I could give them no stars I would. Also, the toilet for our carriage was out of order, and there were six people waiting for the nearest one. The trouble is that they have a monopoly and seem to have got lazy. read more

Eurostar used to be a solid 5 stars from me, until I travelled on one of the new style trains. The new trains totally suck. So it's dropping down to 2 stars. Why do they suck? Well, they feel like they are made of plastic, probably because they are. Now I'm sure this is all good as far as the environment and fuel economy are concerned, but the result of the presumably lighter train is that the ride is a lot less stable and it jumps around a lot, so walking to the dining car feels like running the gauntlet. And when you've finally completed your journey from your seat in the Shire, past Rohan and Gondor via Minas-Tirith, you reach the fiery Mordor depths of the new dining car, where, sadly the tables you could stand around and have a drink or eat your meal off of, are nowhere to be seen. Probably because the train jumps around so much it's safer for you to keep your beverage in your hand. And instead of the old selection of food, there's now nothing worth eating. You may pay a tenner for a Pizza, but it's one of those 50p Asda value pizzas that they heat up in a microwave. So you would have been better off just eating the £10 note. They have added convenient features such as free wifi with internet and a selection of entertainment options, just like you'd get on a Boeing 777 or an Airbus A380, except you're only on the train for 2 hours and the wifi doesn't seem to work for the first 45 minutes, so it's not much use. I'm now dreading taking this train to the Alps next winter. So why, after a scathing review like this, was it not a single star service? Well... the new trains have one redeeming feature. The doors between carriages now open automatically. read more

Rude. Poor service. Show up long before the time they say you should because the line is slow and poorly organized. I'll be flying to Heathrow from now on when traveling to London. Supreme incompetence. read more

We took Eurostar because we thought it would be easier and as fast as flying. It's not really faster. Unless you're going first class, you have to get there at least an hour and a half early to be sure to get through security and passport control. The lines are understaffed and disorganized. Our train was overcrowded. There were people sitting in the jump seats and too much luggage for the racks. There was no supervision, so some of the suitcases fell off the top racks. Very dangerous. The air conditioning failed in our car. It was like a sweatbox. I had to leave and stand in the bar car for an hour (very uncomfortable - I'm an arthritic senior) because I couldn't breathe. There was nowhere to sit other than my assigned seat. The employees told us to go to customer service and we would get 20 euro refunds. We stood in line for 20 minutes before being told to go online for our refund. Guess what? No refund, just an offer of a discounted ticket that is only useful for the next year. Not very useful for someone who lives in the US. It was the end of our vacation and we had carefully budgeted our clothes. We were left with an evening in England feeling ill with sweaty clothes. I will NEVER take Eurostar again. read more

Great way to travel between London and Paris; the time saved by taking the train is definitely worth the premium paid over flying the same distance. However, customs/border processes on the Paris side are confusing and not very well documented. read more

Great alternative to flying. Loved the view of the country while traveling from Paris to London. Navigating is not my biggest strength, so finding my way on to the train was challenging; finding the right elevator, the right forms for customs in English and the right car to board. The train was on time, comfortable a little pricey but would ride the Eurostar again. read more

A great experience. Good way to get across the channel. Quick, easy and reliable. Much better than doing a bus trip (trust me. don't bother with that route). I'd take the train any day. read more

In 2002 I traveled to Paris from London and back in one day and it was a great trip. Fast smooth and very relaxing. The French countryside was fascinating as well as the English countryside. It's the only sane way to travel to the Continent from the UK. read more

We were booking same day roundtrip, London to Paris. Somehow the ticket for return ended up coming next day. To change it so we could return home, Eurostar charged us $400 to change the 2 tickets at the desk. They did this because they could. When we boarded the train, it was less than half full. In our moment of need, they were unwilling to yield and give us any help. Instead, they took advantage of us. We will never travel Eurostar again. With the security and check-in delays at the train station, flying is just as easy and costs less... (and quicker). read more

this is a FANTASTIC way to travel between Paris and London! Eurostar trains can travel as fast as 186 mph (300 kph) and it travels under the English Channel. plan in advance! we purchased our tickets here in states before we left for our trip to Europe. the train is very clean, nice, the staff is extremely friendly. going thru customs was very easy and painless. the trip will only be about 2.5 hours. HIGHLY recommended! read more

Very Nice and easy trip from London to Paris. I had a enjoyable breakfast on board and was in Paris in about 1 more hour. Gare Du Nord was easy to maneuver. Very easy trip after a long flight to London. read more

It's incredible how some parts of the journey from St. Pancras to Gare du Norde are so smooth while other parts are quite loud. Nonetheless I can't think of a better way to travel. Very comfortable, much better than flying. And excellent customer service read more

This has been the worst experience of my life. My train was supposed to leave at 11:04 and it is now 1 they said we will board at 12:30 and it is now 1:15 this is terrible and worst experience of my life read more

Appalling will never use again. I refer to a Delayed journey of 74min from King's Cross to Paris. First of all, the service is atrocious. When we arrived at King's Cross at 1.00am from Coventry for the 5.40 train (later train not possible due to lack of overnight services) we found no waiting area and it was probably one of the coldest nights this year. This is unacceptable to 65 and 66year olds waiting on a metal bench in the freezing cold for 4hours. We both ended up with severe colds and flu for our holiday. Then we missed all our connections down to Genova in Italy and ended up staying overnight in Turin thanks to SNCF who ensured our safety, as there was no other train to Genova until the following day. Then when we went to book our return with Eurostar the prices were ridiculously high so we took the ferry from Calais which was a delight. Needless to say our experience of the Eurostar will not happen again as we won't be using it! Not only should they refund the entire ticket but they should pay compensation for the stress we endured. read more

We encountered some issues and found the staff to be very unhelpful and cold. Customer service is lacking and unresponsive. Avoid at all costs! read more

The Eurostar is the most convenient transportation to go to London in just over two hours.

Can't complain too much. The ride from London to Paris went smoothly - so smoothly in fact that we didn't feel the train leaving the station. read more

I bought two Eurail passes for me and my boyfriend's Europe trip. We tried booking multiple times on their site (think: more than 20) and kept getting error messages to try alter. Eventually I found their Eurail specific site (I have never dealt with such a poorly-laid out online platform), and then got error messages any time I tried to find times through the US site. Finally I used the French one and got times only to have it send error messages to try again on that site. Two computer, four credit cards, four browsers, and over 50 tries later, we had no luck. Finally, we used text chat and were told to call the call center. With our luck, all tickets on that and nearby days were sold out by the time we could call someone. That person said they couldn't do anything--could not give us reduced fare on normal tickets or put us on a waitlist for tickets that became available--and got cheeky when I mentioned that it was difficult to reach them because of their hours. They said, (and I quote) "well, you've managed to reach us now." Yeah...after two different text chats trying to explain that the British hours (midnight to 8am where I live) weren't going to work, someone gave me the correct number. Oh, and after waiting for three days for someone to get back to my email (no one ever did)--I figured it out on my own. And I still had to miss an hour of work to call. The extra annoying bit of this is that they could have just put on the first day on their website: we are experiencing difficulties, please try calling for tickets. Or they could have on their website told one to do that at checkout. Well actually the extra annoying bit is now I have to pay for flights (because there is no chance that I am going to give Eurostar money for their high price tickets). This is by far the worst customer service I have experienced. Even airlines in the US have had better customer service in my experiences with them. read more

Dreadful experience. We booked a train from Ashford to Paris which was cancelled and Eurostar never informed us. Our ticket was still downloadable in the morning for a train which no longer existed that day! All our travel plans were disrupted, we'd wasted money on a hotel for the previous night in Ashford, and by the time we got to Paris we were frustrated and exhausted. And Eurostar are refusing to take responsibility or even consider any level of compensation or gesture of goodwill. Shocking customer service. Never again. I'd rather fly. read more

Company is run by horrible, uncompassionate ,bureaucratic creeps. We had tickets we paid for in August , to take the Eurostar from Paris to London on October 18 ,2017 for four people. Got to Paris on the 14, checked into the hotel ,and discovered black mold in bathrooms . The hotel would not change our rooms , they said they were sold out .Contacted Eurostar that night to and move up the departure to next day . Eurostar gouged us for $888.00 Dollars , and our original tickets cost $259.00 for the 4 tickets , which we did not get reimbursed for . So this one way fare ended up costing us $1,147.00. The train was not even 2/3 full . We attempted to get some sort of reimbursement ,but Eurostar refused any adjustment what so ever . We know that a change will incur some fee but $888.00 dollars ? read more

We travelled from Ebbsfleet via Brusels to Bruges and back via St.Pancras, due to the doors not opening at Ebbsfleet on the return journey. Eurostar were rude, unhelpful, accused 30 passengers of not telling the truth and deliberately staying on the train, one was a family with very young children. We had to travel back on National rail, Eurostar were not prepared to help. We complained in writing,three times and have now given up. DO NOT USE THIS SERVICE, I WILL NOT AGAIN read more

As far as main line trains go, the Eurostar is pretty bad. The train itself is shoddy looking, there is no wifi, and we arrived about 2 hours late for a trip that wasou only supposed to take 2 hours. But the thing that really disappointed us was the lack of food. We were stopped on the tracks for a long time, and all we could get was frozen pizza that I wouldn't give to my dog and other food you might find at a dimly lit highway gas station. The folks at the Eurostar office gave us free tickets, which was good. More importantly, they say that the whole experience is being revamped so that future trains will have wifi and decent food options. I hope that's true, but getting stuck on a train for a few hours is no fun. read more

The eurostar is probably the best way to go to paris from london. It takes about 2h30 and you ll be in thcity not away like when you use the planes!! Of course sometimes there are some problems like the recent fires but it still stay a good way to travel. It can be cheap when you book your tickets in advance otherwise sometimes it can be more expensive than flight tickets. read more

Be sure to buy coffee before you board. The 'brown fluid' they sell at the Cafe Metropole is not agreeable. The bottled water is all I would recommend. 4 star review for the very comfortable seats. read more

Eurostar from London to Brussels on May 22. We booked tickets in Standard Premier and it was good. Lots of noise in the quiet carriage. Security and passport control at St. Pancras went very fast. We received a France stamp at St. Pancras for entering the Schengen area through France first. No lounge access or priority screening for Standard Premier, you only get to sit in the first class carriages and get meals on board. All the priorities are for Business Premier. read more

The "free" wi-fi never works. I have travelled with Eurostar 3 times and I was never able to use their wi-fi services. Most likely won't travel with them again. read more

Always so busy and takes forever to get to the departure side. Never enough seating so you end up standing. The food choices inside are terrible. read more

Find any other method of travel. Customer service is poor, and their fees are ludicrous. $7 for using a credit card. $10 for dealing with a person over the phone. £30-£40 *per person, per leg* to alter your schedule. With a month advance notice, one hour after booking, I realized I selected the wrong day (website calendar shows Mon-Sun instead of Sun-Sat). Admittedly that's my fault, but after paying £250 for our trip, they wanted another £275 to move our date one day forward (£525 total). I could go to their website, and buy new tickets for the new date for £245, £30 less than their rescheduling offer. Any airline is much better at accommodating customers. read more

False advertisement, they claim you can get direct from Amsterdam to London and it is not true, you have to get to Brussels Midi first and be there at least 1h in advance, that brings the total time for the trip to more than 6h - not worth it! Terrible customer support as well, people on the phone have no idea what they are talking about and they are unwilling to connect you with somebody that does. read more

Delayed 5 hours (stopped en route in France), so journey took 7.5h instead of 2.5. Promised "reimbursement". Reimbursed less than half of what the ticket was. This compensation basically just covered what I had to spend on food to make it through the journey, until they actually ran out of meals on the train.... so in my mind there was zero reimbursement, and it was a crap service. read more

This is the worst train company ever. Book with someone else. Our ticket said to arrive at least 30 minutes before the departure time and we arrived 45 minutes ahead of time and we were told we missed the train. We lost a day and had to pay another 88 Euro to book another train 10 hours later. The customer service agent said you would have to be there more than 60 minutes ahead to get on the train. 80 other people missed the train too because of improper instructions on the ticket. When we got on the next train it kept stopping because of electrical problems. The company doesn't care at all. We had very poor customer service. read more

Where do I start, My trip on Eurostar is not for another 2 months and I am already dreading the experience. I booked a 1:30pm train from London to Paris and then decided I would like to take a train (1) hour earlier. After I purchased my ticket I went to the website under mange your bookings. I changed the time and went to check out, the price on the check out looked the same and I thought it was just confirming my ticket (shame on me for not realizing). After I confirmed my new ticket time I realized I was changed twice... Once for $77 for my ticket then again for $72 ($55 change fee plus a $17 difference in ticket price). I am now paying $149 for (1) $77 ticket. After I reached out to customer service they are refusing to give me refund or exchange my ticket back to the original time. Their customer service team is very unhelpful. I have contacted them multiple time and no on is willing to help me. I wish I could cancel this entirely but I know I will still end up paying them $149. Shame on Eurostar for having awful customer service - you are ruining my trip and I have not event taken it yet! read more

My recollections date back to the mid 90's on my eurostar trip to paris fr. During the easter break. At the time i was doing consulting work at barclays uk and didn't realize that easter meant an actual shutdown during that time so i found myself with a chance to visit paris. Going to paris i found my entire trip had devolved into inexpensive places to shop in southern california after conversing with fellow locals about how expensive everything was in the uk. My return trip proved to be more entertaining because a uk customs officer spent a good part of 15 minutes questioning me about my intentions and then proceeded down the rest of the train not spending more than a few seconds with all the other travelers which struck me as strange. It wasn't until i overheard another passenger remark that he felt sorry for me because i didn't sound right. I guess asians with california accents were unusual at that time. As for the train trip itself its a great way to visit between london and paris. read more

Yelping live from carriage 4 on the Eurostar train London to Paris. Unimpressed. I've taken many Eurostars back and forth London/Paris and usually it's pleasant enough, the loos are always a bit dirty but that's the case so often that now it's become the norm. This journey I'm on right now though has been terrible. There is NO VENTILATION in or carriage, no air, no airconditioning. It's been hot in London the last few days anyway but it's a sauna in carriage 4. The neighbouring carriages have aircon, just not us. Rubbish. I'm sure it's a health and safety violation to keep people in a carriage with no air and high temperatures. I'm recovering from shoulder surgery so I'm in a sling, standing in carriage 3 because they have aircon. Haven't been able to swap seats and can't find staff to help. They can at least hand out water to people so they don't pass out from the heat and lack of oxygen. Or maybe forewarn the passengers before the trip that their carriage has no bloody aircon or AIR. Or maybe even have it on the website when we pick out our seats. This is unacceptable Eurostar. read more

Took the train from London to Paris and back. If anything, it was uneventful. More fun than flying, and probably faster.

Absolutely terrible first and last experience using Eurostar. So bad in fact that I would rather take a 9 hour bus ride from London to Paris then to ever use this service again. I sat in business premiere, so I had much higher expectations for the customer service part of my trip. But they failed on every account, they were rude, seemed overly busy doing who knows what. Because they definitely were not tending to me. So to anyone that is thinking about using their service, just don't. I would recommend taking a 5 day journey that involves riding a donkey through the French Alps to get to your destination just to avoid the Eurostar company. read more

Worst Customer Service EVER....I booked on the Eurostar from Lon to Paris....We booked early because they were having a sale. Our travel plans were not firmed but the web site says you can change your journey at any time, just pay a exchange fee and any increase in fares. Well it seems in Eurostar world that means just days and times...not to any other destinations. We needed to change our destination from Lon-Paris to Lon to Brussels ...Called Customer Service told me there is nothing that they can do that i lost my $ 200.00..I asked to speak to a supervisor who's name was Josh...seemed annoyed that he had to speak to me...i told him that the web site isn't clear about not being able to change destinations just days and times...who would really expect not to able to change a destination that the company goes to?, that the new tickets are a higher price and i will be spending more money with Eurostar..told me that ..ya thats true about the web site but its in the terms and conditions , the little box you check that you say you read before purchasing ..Bascially called me stupid... read more

Eurostar is not about customer service. On a purchased ticket it reads, "Exchangeable with fee before departure / non refundable." This is not the case. I was traveling from London to Paris. I called the train station from my hotel 30 minutes prior to departure and was told, "I needed to repurchase a whole new set of tickets, no changes can be made." What does 30 minutes prior mean to you? Frustrated, I decided I would the take this on at the train station. Being I had already spoken to a representative, they should have documented notes... I decided to press forward. At the train station, I was told the same thing, I had to repurchase a whole new set of tickets costing 180 pounds / ticket. Eurostar does not document the conversation. The original cost of the tickets was $78 USD. Thinking I might have missed the fine print, I just paid for 2 tickets and boarded. On the train I went through the ticket information. It does not state a whole new repurchase was required if one missed the train. I contacted Eurostar 2 days ago by emailing them directly from their web site. Two days later, I have yet to hear from any representative so I am taking it public. The only good take away from this is that I made it to my destination. Customer service and phone support offered no solutions what so ever. Eurostar is absolutely unsympathetic to to travelers. They only have one initiative and that was to collect your money and offer no recourse. read more

Travelled recently from London to Paris. Long story short there was a glitch with the system reading my wife's visa (no fault of ours). It would take overnight to resolve the visa issue due to the embassy being on public holiday. As a result the boarder security assured us Eurostar would transfer the ticket. Boarder security took us to the Eurostar desk in which they stated they would transfer the ticket after ping ponging us between multiple staff members. They said they would transfer once the visa issue had been resolved first. The visa issue was rectified overnight as expected and upon returning the next day Eurostar staff refused to honour there word. The treatment and attitude from the desk was the worst I've ever experienced. With my wife in tears they forced us to pay for a new ticket forfeiting our old one. The initial ticket was around 100 pounds for 2 people one way. The man at the counter with a big smug smile requests 395 pound for the new tickets knowing we had no other choice as we'd already spent a fortune in lost accomodation and additional hotel for the night. Absolutely disgusting company. I contacted the Eurostar help online thinking they would be appalled by this staff members attitude and honour the initial agreement but no this company are scum all the way from the top to bottom. Consider this a strong warning DO NOT USE THIS COMPANY! FLY SWIM WALK BUT AVOID EUROSTAR AT ALL COSTS! read more