Took the train out of Gare du Nord the other day and it was a decent experience. The departure exercise out of Gare du Nord was slightly chaotic as platforms are merely announced 20 minutes prior to departure. Unlike airports, there are no security checks before boarding the train besides the visual presence of police and security. The train station is open air, which could be tricky during heatwaves and/or the rain season. Rode in the 2nd class cabin with assigned seating and baggage had to be manually carried up the stairs onto the train to be placed in the baggage hold or the overhead space above the seating. Staff were available in case of fellow passengers that wanted to switch seats while on-board. The conductor did come through to check tickets electronically once on board. There were toilets on board in between coaches which were usable with flushable toilets, soap, and water. There was a cafe car on board along with some standing room. The menu seemed limited. Once on board, there was free Wifi that worked for the majority of the trip and worked well. Seat comfort was adequate on a 3 hour long distance coach with seating configuration at 2+2 in 2nd class. There was also a tray table which was perfect for reading, eating, and/or working. There were announcements made a couple minutes prior to arrival to the destination. read more

Thalys - Trains Near Me - Paris, 75

Our journey to Amsterdam from Paris was super lux in the premium carriage #2. The seat was extra comfy for the 3 hour 20 minute high speed rail ride. You also get to relax in the Thalys lounge before your train adventure. Coffee, juice and croissants available at the premium lounge. We were served two full meals on the pleasant train ride. Soda, juice, water, beer & wine available at your request. Our carriage attendant was so courteous and service oriented. Kudos and thanks to Francois for the excellent service! Without any exaggeration, the Thalys is the only way to get to Amsterdam in affordable luxury. read more

Thalys - Trains Near Me - Paris, 75

Visit Date: March 18, 2015 When we were in Paris Hubby and I decided to take a day trip to Amsterdam to visit his mother's friend who lives in Holland. The train fare was really expensive but I heard it's cheaper if you order it way in advance. The reason I'm giving it four stars is that the website was very confusing. My husband thought he bought two tickets but really he only bought one. So right as our train was taking off we had to run to the train manager and work out buying an extra train ticket on board. The ride from Paris to Amsterdam was comfortable and as quick as it could be. It was also very comfortable. It was a cross between Amtrak trains and the ACE Amtrak train if you've taken any of those trains before and want to reference the feel. I would go with thalys although it's expensive to jump between countries if you're visiting Europe. read more

Thalys - Seating in the economy level train cars. - Trains Near Me - Paris, 75

We took Thalys trains twice on our recent trip to Europe - once from Amsterdam to Brussels and back the other way. Overall it was fine. Our trains were on time. They got us from A to B on time. Our longest trip, from Amsterdam to Paris, took more than three hours. I slept the entire trip (we hadn't seen a bed in almost 24 hours at that point) but my husband said the food and beverage service was very good and he enjoyed it. The train cars were OK but maybe a little dated and a little run down. We also had multiple trains canceled due to the ongoing Paris worker strike, and cancellations/rebookings were OK but probably more complicated than they should have been. Because of this, we were forced to book the final leg of our trip on EuroStar and I have to say that comparatively, the trains on EuroStar were much nicer and better maintained. If price is your biggest driver, take Thalys. It'll be fine and get you to where you're going. But if you want the nicest, most comfortable train, I would have to say EuroStar was better (but also more expensive). read more

Thalys - Trains Near Me - Paris, 75

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This is how we full fare payers sit. 135 euros for one way PAR-AMS to sit in luggage car on floor by toilet. Thanks from us six in this car, and at least 10 others in cars adjacent to us. Don't even ask us for a seat preference if you overbook this many passengers. You unethical, non-customer oriented, unsafe carriage company. PS your WiFi doesn't work either. read more

Thalys - Buying full fare @135 euros one way, PAR-AMS, and Thalys places us + many, many others on luggage floor by toilet. - Trains Near Me - Paris, 75

Horrible horrible experience. Train from Brussels to Amsterdam was an hour delayed, disorganized, car numbers labeled opposite to how station presented them, and most importantly DOUBLE BOOKED. There were no seats for us despite us booking weeks in advance with assigned seats prepared. Stood the whole three hour ride. DO NOT BOOK THALYS. read more

Be careful. We received vouchers and used them to purchase tickets. However when I wanted to exchange the date on the tickets, after actually paying more money to allow them to be exchanged, I lost the value of the vouchers. This company doesn't understand how vouchers work and don't be fooled by them. Eurostar had no issue in allowing me to purchase tickets with their vouchers then change the dates for travel carrying the value of the tickets over to the new ones. Thalys decided that the value of the vouchers was expired even though I used them to purchase new tickets and would not allow me to move the travel dates. Waste of money and time, will be looking hard for another mode of travel if we ever decide to travel to Europe again. read more

We missed our train from Paris to Amsterdam by a few seconds and Thalys let us get on the next train for free. The staffers were super friendly and helpful. On the flip side, the economy cars are a bit grungy and storage for larger bags is very limited. You're unlikely to get a slot unless you jump into the initial rush, which is miserable. read more

Superb public transportation!! Get the app, and get on the train! You can get drunk on the train if you like. The internet is kinda like dial up, so you should use your WiFi mobile hot spot. There are charge points so much appreciated. *****If you miss your train you may get on the train if you talk to the railmaster (the guy with the hat) read more

Thalys - Use an app! Cool train! - Trains Near Me - Paris, 75

If only trains in the US were this easy and convenient! We purchased 2 regular class one-way tickets from Paris to Amsterdam 3 months before departure. They cost around $35 each. Not that much more than the Long Island Railroad and were going to ANOTHER COUNTRY. We showed our tickets upon entertaining the train and then again for official scanning on the train. The seats were comfortable and I liked that they had trays to eat on. They have a designated food cart but we didn't bother as we brought food. Nice scenic route. I just wish WiFi was complimentary with all ticket levels. read more

Traveling from Amsterdam to Paris first class. The seats are comfortable but they didn't even offer a cup of water. There is something wrong with the express rail so we take another rail and they say there will be a 30 minute delay. We start to worry because we need to check in at our AirBnB apartment by 9pm but it will still work out. Now the delay is 45 minutes. We haven't stopped. Why the train is slowing down, we don't know. We text the apartment manager--there is no way to get in after 9pm. Now the delay is an hour and twenty minutes and we need to change trains in Brussels. We lose our reserved seats and our family gets split up. At least in this train they offered us water, soda, and un petite chocolate. There is no way we are going to make it to our apartment by 9pm. We'll have to get on their free WiFi and find another place to spend the night. But no, the WiFi does not work at all. All we can do is wait until we get to Paris to figure out where our family will sleep on our very first night in Paris. Two hours late, the train gets to Paris but they apologized many times for any inconvenience--like not having a place to sleep!!! The worst part is we are going to have to take train again. Ugh! read more

I rode the Thalys train from Cologne, Germany to Paris, France on Friday, November 10th, 2017. I booked my ticket in October from Canada, before I left for my trip in Europe. When I booked the ticket, I went for the Thalys first-class equivalent. The website said there was only one ticket left at that price for the noon train. But, by the time I got to the checkout, that one ticket was gone and the price had increased by 30 euros! I opted to buy the cheaper ticket for an earlier train, but still first-class. One of the reasons I liked the idea of first-class was because they gave you food and it said you could arrange a cab at the Paris train station. The food ended up being average and in quite small amounts. And the cab booking stuff ended up being a website for the cab company itself, which anyone could use. (While I did book a cab via this website, I was never able to find the driver and had to pay more than twice the price to take a cab from the station's cab area.) Since I didn't see the rest of the train, I have no idea if the seats were the same in the other cars, but my seat was comfortable. However, it was facing backward​, which makes it hard to look out the window to watch the scenery. That was frustrating. The train itself was super-fast and was on time at all the stops. But, Thalys leaves almost no time at the stations for onboarding and offloading people and luggage. And, they don't help you with your luggage, even in first-class. Because I'm not a pushy person, I was one of the last people in the car and ended up not having a place to put my luggage. The conductor let me put it in a hallway area, but then told me to check on it after each stop to make sure no one stole it! After the first two stops, I was able to move my luggage to the luggage racks, but I still felt I needed to keep an eye on it. The service was...okay. Nothing spectacular, but also not terrible. Completely and totally average. Overall, first-class is not worth the cost. There's almost no advantage to being in first-class over the rest of the train. And be prepared to fight your way onboard with your heavy luggage and receive absolutely no help (unless a nice stranger feels sympathetic). The WiFi was okay for most of the trip ​but did cut in and out at one point. But at least it was free. The speed is awesome. I got to Paris from Cologne in about 3 hours. And, if you suffer from motion sickness, watch out for seats that are facing backward​. read more

Here's what I've learned from using the Thalys high speed rail recently, from Paris to Essen and the Hague to Paris: **It's cheaper to buy your tickets through their website than at the station (at least 10-20 euro, or more). And as others have stated, the overall prices are cheaper the further in advance that you book. **Security check-in procedures are vastly different, depending where you get on. In Paris, you and your luggage are scanned, airport style. In the Netherlands, I just hopped on. No passport checks, nada. Strange. **If you're traveling in 2nd class, bring your own food. The cafe car is expensive, and the options may be diminished by the time you get there. Basically lots of super salty or sugary junky selections. **The free WIFI in the 2nd Class cabins maxes out at 100 MB of data for your journey. After that, you are barred from further usage. **Power outlets for charging devices are helpfully installed in all seats. **Especially if you buy your ticket at the last minute, you may not get an assigned seat at the point of purchase, and have to wait in one of the cabin luggage areas until the train departs to find an empty seat. Kind of a clunky system for when they overbook. **Even though there are a lot of budget airlines in Europe, you have to factor in baggage fees, airport transport fees, and the time it will take you to get to and from the airport. For me the upfront cost of the Thalys outweighed being nickle and dimed on an Easy Jet or Ryanair type flight experience. read more

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Two nights in Paris, so I decided a couple in Bruges was called for. Easiest way is this fantastic train service from Paris to Brussels. Quick security check and onboard in our comfortable seats for the journey. Very very fast train with reasonably priced food and drink from the bar. Toilets exceptionally clean, but then we are used to British Rail LOL. Free WiFi. Great service and we will certainly be using it in the future. read more

Never again! Had premium first class tickets. The train never came. Rather than add a train or rebook our seats, the extremely rude staff just said " you have to stand in second class." And so we stood between train cars for the almost three hour ride from Rotterdam to Paris. European service industry does not really exist. Oh, and try to get a refund out of a European! Never again. read more

They canceled our carriage without telling us, we ended up doing the 2h trip standing on the food carriage with our bags, dog and all the other passengers from the canceled carriage... terrible experience. Thalys didn't give us back the money or any type of compensation. read more

Executives at Eurostar could learn a lesson or two about quality low hassle high speed rail travel. A great ride. Well organized, unlike Eurostar. Getting on board was easy. One of the conductors boarding at our stop even told us where to stand. The meal and snack they provided in first class wasn't five star dining, but it was good food and portioned well to a 4 hour trip. The seats are comfortable and the line seems pretty well maintained. read more

Horrible experience they need to figure their stuff out !!!! Had a 2 hour train delay because another train behind us broke and was attaching to us ??? Absurd !!!!! So now 2 trains need to be late ??????? Barely got any info out of the staff as they were confused by the announcements as well ! Nothing offered as compensation for the inconvenience ! I'm Baffled at how these trains are still running with such poor service ! Absolutely in rage as I was supposed to be on Paris 3 hours ago ! read more

WORST EXPERIENCE EVER! I purchased 2 tickets at full price (130 Euro each) on a train from Paris to Amsterdam. At the point of sale the train was NOT listed as "stand-by" or "Sold-Out" Once purchased, the ticket stated, "Seats Un-Assigned". At the train we were told the train was over-booked and we were assigned to the luggage compartment with 3 other adults and 2 children. We asked about exchanging the tickets for a later train and were told NO refunds or exchanges are allowed and we would only remain in the luggage area until the train started to roll. We remained in the luggage area for 3 hours with 3 other adults and 2 infant children before finally getting seats in the train. We naturally gave our jump seats to the adults holding children and shared our suit case as a seat. Thalys Customer service response (after 5 emails): You made it to your destination, here's 20 Euro for your trouble, we are not responsible for what happened at the train. REALLY!!! read more

The Thalys train is quite a exquisite & remarkable train. Known for its speed, comfort, and smoothness, it delivers passengers from Paris to all points in Europe. I took the Thalys train from Paris - Gare du Nord to Amsterdam Centraal Station on one October 2014 trip. I arrived in Paris Gare du Nord train station about 2 hours before departure, but realized that I would've needed just 30 minutes prior to be successful. Little did I know this fact about trains versus airplane travel. To be sure, it was better to be early and on time than late and miss the train entirely. The Thalys train I was assigned to departed out of platform 9. The Thalys train is painted bright red and its name on its body, just for identification when it's readily available already. Only problem with the Thalys was that I couldn't find cabin 16 since there were so many cars on Thalys. That was when I asked for directions. The Thalys runs routes to and from Amsterdam and London from Paris via Gare du Nord train station. It's one of the more popular train routes that makes people want to keep going. This trip to Amsterdam on the Thalys took about 3 1/2 hours. It would have been much less if flying out of Charles du Galle aeroport, but I would digress. It was nice to see the towns, farms, and homes along the route in between Paris and Amsterdam. It was especially gratifying to see those holland style windmills you see in photos, but in real life. That excited me so much that it just was uncanny. You never know what you'll see when you're on the train - or the Thalys for that matter! The interior of the train was clean and organized. I was grateful for the outlets for my charger, so I could use my mobile device on the train. I do believe that there was wifi on board, so that was great as well. The signal strength was decent, but not complaining too much. I bought a 2nd class ticket for about $79 for a one way trek. I thought that it was a fairly decent price for it. I bought it online, so I didn't have to fiddle around with the train ticket machines at Gare du Nord train station. At 15 minutes prior to departure, a mass of people descended on the platform 9 and we searched for our respective cabin & seats. The train official looked over my e-ticket and pointed me out to the right direction. The overall experience on the Thalys was good. The seats were comfortable and managed to meet another marathoner to was set to run the Amsterdam marathon that weekend with me, so we traded race stories and marathons we want to run, etc. it was a pleasant ride and it was a smooth online departure. I didn't need to go to the restroom on board the Thalys, but it was good to know where they are - just in case. There was a dining car as well, but not used either, as I had eaten before departure. Still, it was nice to ride the rails, even if it was 3x longer than flying. No complaints though, as it was cheaper and I got to see more than flying will do for me. Trains are awesome! Thalys is great! Support local! B read more

A 3 and a half hour train ride with not one bottle of water served, the " thalys bar " is closed due to covid ( although restaurants remained open for delivery in the midst of the pandemic ). 3 1/2 hours with nothing to eat or drink on a morning train makes for a terrible experience. Italo served us both food & drinks just a week before. read more

Thayls is nice in Comfort 1. We rode them between Amsterdam and Brussels and then Brussels and Paris. Was very much disappointed in the free meal First being that nothing is heated and even the butter was rock hard. Plenty of drinks and nice attendants. Worst part was while waiting at the station in Brussels we had a power surge and it destroyed my power converter for my phone. Book far in advance for best and most reasonable rates. read more

Thalys - Looks nice. But had no flavor. All meals served cold. - Trains Near Me - Paris, 75

The companies website was malfunctioning when I was trying to buy my tickets and after I had entered my payment said "Booking unavailable right now". So I accidentally bought a second set. When I contacted them to let them know about the mistake they simply said "sorry nothing we can do about it." Besides that, even though I had spent enough money for four tickets, the friend I was with and I both had no where to sit because the train was overbooked. The train ride was an absolutely terrible experience and the customer service was even worse. I wish I would have just taken a bus instead. I would have saved about $400 and the headache. read more

Half the time I use Thalys they have severe delays. I don't know how this level of incompetence is even possible.

Time to say good bye to Paris next stop Amsterdam.. we had an early morning train with Thalys. we arrived at the station & got online once everything started moving we each made our way into our seats. I had a nice comfy seat by the window once I got settled I was kind of hungry so I was picking at some crackers without realizing our ticket included breakfast, not sure if this is the case with all tickets. I had the Ham & cheese breakfast , good ham not a fan of the cheese. piece of bread although very hard it was pretty good nice & soft inside liked the pastry which had like jelly inside. also came with some fruit, melon was good I had it with OJ not bad. Once I was done it was time to get some rest so glad they gave blindfolds really helps you sleep. I tried connecting to the wifi although it connected the service doesn't work? I couldn't even send a text kind annoying. Nice train inside comfy seats & the service reminds you when you are on a plane this was nice. The train ride itself was good nice & easy even though the ride itself ran about 20 minutes late not bad over all. read more

Thalys - Trains Near Me - Paris, 75

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Compared to Eurostar which my family took from London to Paris and back (back in 2011), Thalys fees are a lot cheaper. It's still a fast service that works well. Some of the not-so-great parts of it is that (1) Wi-Fi isn't free train wide. Obviously it is an amenity and as such, there is a first-class compartment on train who gets it complimentary while others don't. It's a little frustrating if you can't use electronic devices for a 3 hour journey from Amsterdam. And (2) though the lack of security makes traveling here real prompt, it's scary to know that all you need is money to pay for ticket initially and no other security check/bag screening is there. It's very vulnerable and though it's nice to see trust working well, there was apparent scare a few weeks before. Something countries to need to address when running this train. Still where matters are concerned with comfort and service, it's very nice. Also, their food service (on cart 14 often) is pricey considering they're your only go-to option for the journey. Pack some food in advance or eat before you get on so you won't have to pay 10 Euro for a Ham and Cheese Sandwich and drink like I did. read more

This is a review on a trip from Paris to Brussels, on this turn. The instructions for using the Wi-Fi were all in French! Dammit. Considering the price, the windows should be freshly cleaned, and whomever wedged a bottle in my trash container, it should have been taken out before I boarded! The speed is amazing, but it seems that everyone is seated so the train is moving backwards for them. I, myself, find this a bit disconcerting. The bathroom isn't any bigger but it is painted nicer. Also, the toilet flush his foot operated, that is kind of nice. The train certainly does FLY through the countryside. Service is pretty good, but strangely, I've traveled by train now from Colmar to Strasbourg, from there to Paris, and from Paris to Brussel, today, and still, nobody has checked my pass and endorsed it for today's travel. Met a famous comedian on my train, sitting adjacent to me. read more

Comfort wise the train is fine and the speed is definetly a plus. However, the coaches are so hot you could boil a lobster in them and apparently there is only one bathroom on the entire f***ing train. On a 3 and a half hour trip the bathroom was closed for "sanitary reasons". We were given no warning and left with the urgent need to pee for 3 hours. It was my own personal hell. I would have much preferred to fly in hindsight. read more

I frequently take the Thalys between Paris and Brussels. I've never been disappointed and, in fact, Thalys continued to amaze me with the quality of the service provided. Trains are clean, quiet, almost never late (if so, by only a few minutes). What truly stands out though is the amicability and professionalism of the staff. Twice, my Thalys train was faced with major delays due to reasons outside of their control. Staff members worked calmly and quickly to answer questions and rebook travelers, all that with a smile! Truly, bravo! read more

I've traveled from Amsterdam to Brussels three times for work this year. Each time with Thalys, and each time increasingly bad customer service. This previous time, I was two hours early to the station, and wanted to take an earlier train back to Amsterdam. Because I am a card member, and had purchased a semi-flex ticket, I was allowed to take the train directly before, or directly after my scheduled train-- all I needed to do (per the print on my ticket) was to present my train ticket email that had my QR code ticket (Thalys ticketless), and my card number. When i presented this to the train manager, he said he needed to see the physical card. Then the train doors slammed in my face. From there I went back to the desks inside, at which they said they didn't know and couldn't help. So I tweeted them. They replied and I dm'ed them and explained the issue. In a nutshell, they were argumentative and told me I was wrong for multiple reasons (even goes so far as to say 'i must have gotten to the platform too late, if i saw the doors slam in my face'-- which is totally not the case as I was there when the train pulled in). I screen-shotted copy from their OWN website and sent it to them, stating that i did not need to present my physical card. They finally admitted it was all contradictory, and then told me to contact customer service via email. This is only the tip of the iceberg with them for me, but even when they "try" customer service, they fail horribly. Such a joke. read more

I can never find the train I need to take on the time schedule at Gare du Nord in Paris and have spent 20min there and still missed the train. Expect staffs I have met at Thalys lounge are super kind, other staffs are pretty rude. Not gonna take it next time. read more

Excellent first class train service between Brussels and Paris. Rode first class and the food and the comfort was superb. You don't really feel the train. read more

Thalys - Thalys train arriving in Paris from Brussels. Excellent first class service - Trains Near Me - Paris, 75

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I Booked on this site https://www.nsinternational.nl/en/trains/thalys and it after i paid 83 euro , i didnt got the ticket , it is a fake web site take care everybody i sent them an email but no replay and also i tried to contact them via their contact number but it is also fake number . read more

If there was another way to get from Paris to Brussels, we would have paid more to avoid working with this company. Their website is a disaster, saying that trains are available at set fares until you get all the way to purchasing them and then they become unavailable. The interface is not easy to use and we accidentally ordered tickets for the reverse fare of what we needed. We immediately contacted them, letting them know our mistake but they refused to help us with the situation. Surprised they are still in business but I guess it helps when you have no competition. read more

How much do I love Thalys? A WHOLE LOT. They rescued my trip out of the (ahem... hole) after I was totally abandoned by Rail Europe. I had bought first class round trip tix plus insurance, and every other thing in the US for four of us and they pushed paper tickets ("free shipping"). Unfortunately, two of us forgot our paper tickets in the US. Rail Europe's response? Oh, buy new tickets (but first you have to cancel your res 48 hrs in advance, then re-purchase, then we'll take our sweet time dealing with the issue, insurance be darned). Because all 4 of us were on same reservation, that wasn't an option. So I printed out a copy of the receipt which clearly proved I purchased 4 tickets and kept the 2 paper ones in hand. When it was departure time to Paris, we presented ourselves early to the Thalys Int'l counter at Schiphol. The helpful person invited us to chat with the "train boss" and we all met up near the boss' car and he saw we weren't tricksters and let us on the train, plus arranged it with the controllers so they wouldn't hassle us for not having actual paper tix. We did the same on the return. Thank you Thalys for understanding that legit paid reservations should be honored, regardless of paper. From now on I am booking direct with the transporter and using e-tix, I will never again use a 3rd party booker who will only hang me out to dry. Rail Europe, suck it. Bravo, Thalys! read more

To be avoided at all costs. I had a business class seat with KLM from Vancouver to Brussels using AMEX travel. Of course, my first mistake was booking a flight using AMEX or using KLM, both of which are pretty much incompetent to start with. When I boarded the train from Schiphol to Brussels, it turned out that my reservation didn't actually exist. I'd paid for it, mind you. Only I had to pay for it again. The WiFi on board is a joke. It doesn't work well enough for anything else than email. The meals are pretty bad. This is a pretty good example of everything that's wrong with a government run customer service. read more

My fiance and I arrived in Paris on March 11th with 2 Thalys tickets to Brussels for 12:25pm. Our plane arrived early so we went to the train station to see if we could get on an earlier train. There was a lady with a Thalys jacket on that said we could ask if we could board the earlier train with our 12:25 tickets, she said if the train isn't full we could get on with our later tickets and to ask them. We went through security and asked the first Thalys person standing outside of the train. I showed her my ticket was for 12:25 but asked if it was ok for us to get on this train instead. She said there was space in coach 5. We went to coach 5 where the man outside the train was looking at tickets, I explained the situation and he said it was ok to board this train and once we entered coach 5 take a left. During the train ride Train Manager Tom Agent: 520 came to us and asked for our tickets. I explained to him the situation. He told another train manager agent 246. She spoke to Tom in French using and spoke about how we were Americans and then she said we have to pay for brand new tickets that would cost us $100s each. I told her we already purchased tickets and were told it was ok to get on the earlier train. They said that we didn't get permission from them and they are the train managers. I told them we would have never gotten on an earlier train if we had known they would want us to buy new tickets and that we spoke to 3 people in which none of whom told us that when I showed them our original tickets and showed them they were for 12:25. At this point I called the customer service number on my ticket for Omio. While I was on the phone Tom asked us for our passports. They wrote us up tickets right there for $164 euro each. These tickets say if we don't pay them within 15 days we owe another $150 each. I have emailed Thalys and submitted multiple forms and just got a response yesterday saying that I should have called them when it happened. I have emails with Omio proving I was trying to call the Thalys number however the call never goes through. And I did call the customer service number on my ticket but it was for Omio and the train manager said he wouldn't wait any longer. So I asked a third train manager what to do and if there was a customer service branch at the station we could talk to when we arrive. He said to just submit a form online and he was sure we wouldn't have to pay. However here we coming up on our additional $150 deadline still waiting to hear from Thalys if they can help us with these $164 tickets which are additional to the tickets for the later train we already purchased. read more

I take Thalys everytime I fly into schipol to Antwerp Centrum. Good: You get there. Bad: For the price of the ticket, you get rushed onto the train but always always end up with no space for luggage. General design of the luggage space is very poor. read more

Poor old Thalys; there used to be first class and there used to be second class but now they're getting so broke they've got ' Premium' and 'Comfort'. I unwittingly booked 'Comfort' and sat waiting for the meal they used to serve in FIrst class, (I'm disabled and find it difficult to move) and after a while I asked where my meal was I was told that I had to go and get my own from the buffet car! What is the point in booking First class? Even DB will get the food for you. Add to that the state of the train - one of the dirtiest I've ever seen in Europe - the rudeness of the staff on and off the train, and I will never use this firm again. Thank goodness for Deutsches Bundesbahn. read more

Don't even bother using this service! Absolute disaster! Trust me, if you can cycle out of Paris to wherever, please do, it will make more sense! No customer service - seems alien to them, I think. No empathy at all. Bunch of rude and inept staff! Booked a ticket from their useless website, and ended up having no seat for a family of 4! Can you imagine waking up at 4am to get to the station and have to criss-cross the length of the train looking for seats for your family - who were close to tears from exhaustion? And all I got from the staff, and their manager, was 'train full'. Train full and you bloody took my money! Eventually got some seats after much trouble. But had to settle for scattered ones. Please, please, please, avoid the service, if you can. They are a shame and eyesore to the EU! read more