Tony and Jim have a customer for life!! Honest, clear and transparent. I have a Chevy Volt that…read moreneeded some work done on it. Jim trouble shot the issue, found the issue, and gave me the easiest and most cost effective solution. I was fully informed, and felt confident in their advice, and got my car back in no time. It feels great having a good, reliable and honest car mechanic that I can rely on. Highly recommend!

Local content creator here in Gatlinburg The Gatlinburg Hussey on Facebook YouTube IG and I took my…read morecar here a few months ago for a check up and they were great I wasn't there long either, so consider that too lol

Easy to get an appointment, estimates given before the work is done (and costs are less than…read morefranchises.) You receive great value for the work being done. I've had oil changes, new brakes, struts, tire rods, rotors, and a new AC compressor installed. No complaints. Will return.

Great place. They Found an oil leak on my GMC Acadia. They seem like an honest group of guys.read more

These guys--I can't say enough about them…read more In a world of "mechanics" who know only how to replace parts, Auto Pro employs true mechanics who know the art automotive repair. More than once, a mechanic here has spent a few hours on my car diagnosing a problem that other garages couldn't detect (even after I described thoroughly) They are honest, capable, and eager to save your money rather than up selling services and repairs that you don't need (unlike most dealerships and chain companies). I tend to avoid small shops--I like to plug into a corporate structure. That said, I trust these guys with my auto when real work is on the table.

DO NOT COME HERE! They will SCAM you!!!…read more I brought my car in to get a diagnostic on the air conditioning not blowing cold at idle. They came back with the quote pretty quickly. Of course I assumed AC work may or may not be expensive depending on the problem and after receiving a high quote I needed to run it by my husband. Also come to find out they charge mostly the labor because we found the parts I needed online for $215. (My quote was almost $1600 not including the money they robbed me of) They said they still needed to charge me ($217) because they topped off (it wasn't empty) and recharge my ac. I didn't ask them to do either of those things, just to run a diagnostic which I would have paid for if there was a cost for that, no problem. I asked the man at the counter if doing those things was going to temporarily help with the cold air and he said yes. A lie. Come to find out because my issue is my compressor, recharging and adding more Freon was a total waste of time and money. That's $217 wasted on something I didn't even ask them to do. I imagine they won't be willing to refund me so all I can do is try to help someone else to STAY AWAY FROM THIS BUSINESS!!!

This isn't one of those sleek, slippery car places that has a big fancy waiting room and plush…read morecouches. They get you in and get you out. They fix the problem and don't find new ones in the process. AAA approved. Good service. Helpful, respectful guys. I stopped in here one morning about a puddle I was seeing underneath my car. They couldn't get me in the garage that day, but Scott came out and looked around to make sure I was good to drive around. Came back in a day or two later and they got my car up, did the work I asked for, inspected a few things, and gave me a good price. They even suggested I come back in a week later to make sure there were no more leaks. They took a look at no charge.

I brought my 2010 Honda Civic here in hopes to get it fixed quickly knowing that it was the vacuum…read morehose that needed to be fixed due to a leak. They took my car apart and told me about 4 different things that needed to be fixed that had nothing to do with what is wrong with it. They priced it at $497, and when we told them we didn't have that much to spend because we already knew what was wrong and what it should cost us they told us it would still be 3 hours before our car was ready because they had to "put it back together" and the dude working on it was on a lunch break... so without even getting any service done they took 4 hours and charged us $119 just to tell us what the alleged "problem" was... they have no idea what they are doing and they are very rude and lazy.

I had a transmission fault and had my car towed to Mr. Cool's to get it diagnosed and fixed. They…read moregot me in incredibly quickly, were very kind, and were in-depth in explaining the problem. The repairs would have been more than the car was worth, so I declined them, and they were very understanding of me leaving the car there for a few days while I waited to tow it out. They did not charge for the diagnostics. I will be taking any future problems with my AC, transmission, or brakes here first.

Ok. I have a transmission issue…read more Brought it in to determine the root-cause. They found an old (not cleared) thermostat problem that I fixed a year ago. It didn't totally close, thus not allowing the Cat o get up to temperature quickly enough. I replaced for $25 and 45 minutes, easy. Check-engine light disappeared. But obviously the code locked in. And also they said I needed a full replacement transmission. Which I don't deny may be required. , sorta. I am 71 years old, done professional car work since 17. The ONLY reason I am not doing this myself is age. But that said, before I would tear down anything I would already know what component is bad. A valve, cam sensor, etc. My symptoms are of a valve-body stuck valve, causing the clutch(s) to not fully engage. Thus I wanted a more concise explanation for why I should give them $5,000 - $6,000 to replace the entire Xmission. I really should have had a talk with the trained mechanic that could go into depth about the detailed reason it is giving me problems. But I got the worker at the register explaining the estimate to me. I have 100% confidence she has ZERO true mechanical knowledge/training past what to say. She should have called the Tech to talk to me. Had that happened I would have set an appointment to have it replaced. But given the weak thermostat ($330) ghost diag, I had zero confidence about the rest of their work. Reminds me of "give a kid a hammer and everything looks like a nail".

They asked if I want my tires rotated with it being free with the oil change while ending up…read morestripping my oil pan plug. But the worse when they gave me the tire rotation put my bad tires I was getting replaced soon in the front of my front wheel drive car never said how dangerous it would be having them rotate to the front of the car, long story short on the 22nd of June 2023 on my way to work while it was raining I was trying to brake given that a truck was turning left and as I was trying to brake at only 5-10 mph my tires skid across the wet road and slammed into the back of the truck and I know for a fact I was going fast because the man in the truck said he saw my in the rear view and said I wasn't going that fast so highly do not recommend this place. End result in the picture

Total scam. Took my car in because it was overheating. Charged me $200 just for a diagnostic!!!…read moreThen told me it would be $2300 to fix. My husband said that didn't seem right so we took it to another place and thank goodness we did!!! 1. We got a free diagnostic 2. Only $560 to fix it!! I will never recommend service street. Total rip off.

I called because my ac was blowing warm. He came out and charged my system. Price was a little high…read more$80 appointment fee and $20 in parts; but I didn't have to wait for an appointment; he came right away, did a great job and my ac is back up and running!!!

Elite was awesome! Knowledgable and kind. His diagnostic fee was cheaper than others and his…read moreservice was quick. I requested an appointment and he was able to get me in asap coming out on a Sunday morning. The issue was my heat was not working. The first thing he noticed was my antifreeze was almost empty. He went and got the fluid i needed and put it in for me. The heat still wasn't working but he said it probably needed to be driven and sure enough the heat started working with in not even five minutes. He was worried about a leak so he wanted me to keep him updated on the issue. I highly recommend!

Did not have anyone to do diagnostic until week passed…read moreWilling to schedule me the next week if didn't find anyone earlier.

My go-to garage for my Porsche Boxster S maintenance and repair Highly recommend for honesty and…read moreprofessionalism.

I had problems with my brakes and I normally wouldn't get my car fixed here but I couldn't drive…read morevery far. They told me I needed a bunch of things that i didn't, (rotors, a new roof) and even when I told them specifically that I only wanted the bare minimum, there were still things I didn't NEED. It was a little confusing to me because I didn't know if I could trust what I was told that I needed. It was helpful when I was actually shown the things that should be fixed though. Only go here if you have an idea of exactly what you need. This review was made when this shop now has the name Service Street. TL;DR good for quick, essential labor, but I would recommend going somewhere else. I don't know if this place is trustworthy or not.

I worked for this company for 6 months and finally quit! Take it from someone on the inside, take…read moreyour vehicle anywhere else! These people would screw up a 3 car funeral! They tell you that you need repairs that are not needed. They leave your drain plug loose. I warned the current manager charge a customer for a fuel system service that he knew hadn't been done. Nearly had to pull a customer off of him for quoting a customer $695 for repairs and when the man came in the manager told him his bill was almost $1,200. This was an everyday occurrence! The regional manager told me he didn't care what we sold customers but to just sell anything! He said selling something kept the Boogie Man away! The new regional manager told me to put my Big Boy Pants on and go sell something! I almost curb stomped him! They pad their reviews to cover up the truth! I documented over 15 instances of wrong doing and misrepresenting repairs. The icing on the cake was the Quote, Lead Technician was regularly found asleep in a car or underneath a vehicle. I even have several pictures of him snoozing! They left the oil drain plug loose on the son of a UT Quarterbacks truck and it lost 2 quarts of oil and put Dawn dishwashing liquid in the wiper reservoir and caused it to clog up and quit Before he made it home! Trail of Tears here people! The truth is what it is. All they want to do is ring their cash register at your expense! If you don't believe me ask the people that live in the 37922 area code.

Excellent service! Honest, professional, and quick turnaround. They explained everything clearly…read moreand what to prioritize. They did great work on my older BMW 330ci. I'll definitely be coming back for the other repairs I need done and recommending them to others.

A negative review of Knoxville Auto Pros was posted from this email address several months ago. It…read morewas entirely bogus and NOT written by me. When they serviced my vehicle for an air conditioning problem that no one else was able to fix, they were thoroughly friendly and professional. The cost was very reasonable and the A/C has been working great ever since. I highly recommend them and I have referred others to take their vehicles to them.