Tony and Jim have a customer for life!! Honest, clear and transparent. I have a Chevy Volt that…read moreneeded some work done on it. Jim trouble shot the issue, found the issue, and gave me the easiest and most cost effective solution. I was fully informed, and felt confident in their advice, and got my car back in no time. It feels great having a good, reliable and honest car mechanic that I can rely on. Highly recommend!

Thank you Tony and Jim from the bottom of my heart. You guys are awesome. An hour and a half from…read moremy hotel the coolant light came on. I pulled over and liquid was spraying everywhere over the engine. I added water, said a prayer, and endured a white knuckle ride along steep mountain roads with nowhere to pull over and no cell service. Thankfully I made it to the hotel in Gatlinburg where the rest of the coolant poured out of the car into the parking lot. I called Tony the next morning after checking out their reviews and he told me to drop the car off which I did at 10 AM. A few how hours later he had it diagnosed as a burned hole in a coolant hose caused by rubbing against the radiator due to poor design. I authorized fixing it and by 2 o'clock he had me back on the road for an extremely fair price. You do not want to pay dealer prices and these guys are very reasonable. I worked in a mechanics shop for 20 years so I know honest mechanics and Tony and Jim are it. If you have a problem with your vehicle in Pigeon Forge, Gatlinburg, and Sevierville take it here. These are the guys to go to. I couldn't be happier. PS. Made it back to Florida after driving straight through for 12 hours with no problems. Thanks again guys.

Went to autopro because my cars headlight needed to be replaced. I had already bought the…read moreheadlight, I just needed someone to install it because it's a little tricky in my car. I initially went to oreillys and they weren't able to do it. I then went to Firestone, and they wouldn't touch it since I didn't buy the part from them. I asked who they recommended and they said autopro down the street. I walked in and they had it installed in about 20 min for no charge (the case holding the bulb in place was a little broken so it took longer than usual). Awesome service and very friendly staff. Will be going back!

Everyone was kind and helpful. Price for the oil change was fair. They got me in and out in a…read moretimely manner. I will be using them again.

This is my go-to place for all things auto repair. I've been using them for a couple years. Great…read morequality, service, communication, and prices. If you're in East TN, I recommend them!

Cameron did a great job communicating with me and I believe they did a good job. He called me even…read morethe next day and asked how things went and told me that if anything needed to be re-looked at to please bring it back in. I was also blessed and surprised that they gave me a two year 24,000 mile warranty on their work.

I brought my 2010 Honda Civic here in hopes to get it fixed quickly knowing that it was the vacuum…read morehose that needed to be fixed due to a leak. They took my car apart and told me about 4 different things that needed to be fixed that had nothing to do with what is wrong with it. They priced it at $497, and when we told them we didn't have that much to spend because we already knew what was wrong and what it should cost us they told us it would still be 3 hours before our car was ready because they had to "put it back together" and the dude working on it was on a lunch break... so without even getting any service done they took 4 hours and charged us $119 just to tell us what the alleged "problem" was... they have no idea what they are doing and they are very rude and lazy.

My SUV barely rolled in and died due to a transmission failure in front of their shop. I took a…read morechance on replacing the part and doing service with them and have nothing but praises to say. Owner, Patrick, as well as rest of staff communicated very well throughout the process- in fact better than salvage company and even found a better deal on the part. The process took longer than expected solely due to salvage company delays. Service Street was on their game every time I called for updates and helped expedite the process faster than other locations might have. I will be back as I appreciated the staffs ability to communicate service without hesitation or attempt to upsell or find additional problems.

Fit me in their schedule, did a great job, a/c works great!!! They are friendly, honest, careful…read moreand skilled!

Ok. I have a transmission issue…read more Brought it in to determine the root-cause. They found an old (not cleared) thermostat problem that I fixed a year ago. It didn't totally close, thus not allowing the Cat o get up to temperature quickly enough. I replaced for $25 and 45 minutes, easy. Check-engine light disappeared. But obviously the code locked in. And also they said I needed a full replacement transmission. Which I don't deny may be required. , sorta. I am 71 years old, done professional car work since 17. The ONLY reason I am not doing this myself is age. But that said, before I would tear down anything I would already know what component is bad. A valve, cam sensor, etc. My symptoms are of a valve-body stuck valve, causing the clutch(s) to not fully engage. Thus I wanted a more concise explanation for why I should give them $5,000 - $6,000 to replace the entire Xmission. I really should have had a talk with the trained mechanic that could go into depth about the detailed reason it is giving me problems. But I got the worker at the register explaining the estimate to me. I have 100% confidence she has ZERO true mechanical knowledge/training past what to say. She should have called the Tech to talk to me. Had that happened I would have set an appointment to have it replaced. But given the weak thermostat ($330) ghost diag, I had zero confidence about the rest of their work. Reminds me of "give a kid a hammer and everything looks like a nail".

They asked if I want my tires rotated with it being free with the oil change while ending up…read morestripping my oil pan plug. But the worse when they gave me the tire rotation put my bad tires I was getting replaced soon in the front of my front wheel drive car never said how dangerous it would be having them rotate to the front of the car, long story short on the 22nd of June 2023 on my way to work while it was raining I was trying to brake given that a truck was turning left and as I was trying to brake at only 5-10 mph my tires skid across the wet road and slammed into the back of the truck and I know for a fact I was going fast because the man in the truck said he saw my in the rear view and said I wasn't going that fast so highly do not recommend this place. End result in the picture

Total scam. Took my car in because it was overheating. Charged me $200 just for a diagnostic!!!…read moreThen told me it would be $2300 to fix. My husband said that didn't seem right so we took it to another place and thank goodness we did!!! 1. We got a free diagnostic 2. Only $560 to fix it!! I will never recommend service street. Total rip off.

I called because my ac was blowing warm. He came out and charged my system. Price was a little high…read more$80 appointment fee and $20 in parts; but I didn't have to wait for an appointment; he came right away, did a great job and my ac is back up and running!!!

Elite was awesome! Knowledgable and kind. His diagnostic fee was cheaper than others and his…read moreservice was quick. I requested an appointment and he was able to get me in asap coming out on a Sunday morning. The issue was my heat was not working. The first thing he noticed was my antifreeze was almost empty. He went and got the fluid i needed and put it in for me. The heat still wasn't working but he said it probably needed to be driven and sure enough the heat started working with in not even five minutes. He was worried about a leak so he wanted me to keep him updated on the issue. I highly recommend!

My go-to garage for my Porsche Boxster S maintenance and repair Highly recommend for honesty and…read moreprofessionalism.

Did not have anyone to do diagnostic until week passed…read moreWilling to schedule me the next week if didn't find anyone earlier.

I worked for this company for 6 months and finally quit! Take it from someone on the inside, take…read moreyour vehicle anywhere else! These people would screw up a 3 car funeral! They tell you that you need repairs that are not needed. They leave your drain plug loose. I warned the current manager charge a customer for a fuel system service that he knew hadn't been done. Nearly had to pull a customer off of him for quoting a customer $695 for repairs and when the man came in the manager told him his bill was almost $1,200. This was an everyday occurrence! The regional manager told me he didn't care what we sold customers but to just sell anything! He said selling something kept the Boogie Man away! The new regional manager told me to put my Big Boy Pants on and go sell something! I almost curb stomped him! They pad their reviews to cover up the truth! I documented over 15 instances of wrong doing and misrepresenting repairs. The icing on the cake was the Quote, Lead Technician was regularly found asleep in a car or underneath a vehicle. I even have several pictures of him snoozing! They left the oil drain plug loose on the son of a UT Quarterbacks truck and it lost 2 quarts of oil and put Dawn dishwashing liquid in the wiper reservoir and caused it to clog up and quit Before he made it home! Trail of Tears here people! The truth is what it is. All they want to do is ring their cash register at your expense! If you don't believe me ask the people that live in the 37922 area code.

I usually have a great experience at Northshore. I even sent my children there for oil changes when…read morethey were in town. This will be a long post, but only for providing the full story to explain my rating: Previously, I went to the Solway or Farragut locations; but, after having a horrible experience at the Farragut location, I decided to try Northshore. Every experience I had until last week was great. I went in for my last oil change on the 5 pack deal. Once the oil change was complete, I left and in less than 1 mile the check engine light appeared (it was not on previously). I figured I could take my vehicle back for a quick check. The technician came back and said they cleared the code since they could not figure out the issue. I drove off and this time at approximately the same distance (less than 1 mile), not only did the check engine light appear but the oil pressure light, as well. I drove my car a little further thinking that the lights might turn off. They did not. I went back to the Northshore location and told them that I now have 2 lights that appeared. I was then told that the last location that performed the oil change "manipulated" an oil filter to fit my vehicle and I also had the wrong oil filter housing. I immediately told them that their location was the only one to change the oil in my vehicle since the oil filter housing was replaced in Jan 2023 and I had experienced no issues until NOW. They told me to take my vehicle back to the shop that originally replaced the oil filter housing; however, I did not feel safe driving the vehicle with both the check engine and oil pressure lights illuminated. Brandy (location manager) called a tow truck for me as transportation to the other shop (located in Corryton, TN). When the other shop looked at the housing they immediately found out it was CRACKED!!! I called the Northshore location back to reveal the issue. Brandy was not there so I spoke with another associate. He told me that if I brought the vehicle back they would fix it for "free". I told this associate that I no longer trust their shop and that I also believe they cracked the housing (which is why I believe the lights appeared after driving away from their shop) and that they should have checked more closely before I left. He told me the regional manager (I believe his name is Kevin) would call me later to discuss. I can not confirm that he ever called because, if he did, I did not answer nor did he leave a voice mail asking me to call him back. I hope this information helps someone from experiencing the same issues I had at this shop last week. Problems like this can be made at any mechanic. I should have figured if I was allowed to drive away without without being told about the "manipulated" filter then other serious issues existed since the check engine and oil pressure lights were illuminated. I wish I had taken photos of the "manipulated" oil filter as evidence. I also wish I had looked closer at the filter housing before I left this location. I probably would have noticed the cracked housing and not had to spend almost $1000 to fix a problem that NEVER SHOULD HAVE HAPPENED!!!

Excellent service! Honest, professional, and quick turnaround. They explained everything clearly…read moreand what to prioritize. They did great work on my older BMW 330ci. I'll definitely be coming back for the other repairs I need done and recommending them to others.

A negative review of Knoxville Auto Pros was posted from this email address several months ago. It…read morewas entirely bogus and NOT written by me. When they serviced my vehicle for an air conditioning problem that no one else was able to fix, they were thoroughly friendly and professional. The cost was very reasonable and the A/C has been working great ever since. I highly recommend them and I have referred others to take their vehicles to them.