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    Europe Hotel

    4.7 (22 reviews)
    Ultra High-EndHotels
    Open Open 24 hours

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    This was claimed to be a chicken sandwich by reception who acted as though customer service was beneath him

    The views of this place are 10/10. However the service is as low as you could ever ask for from the overnight staff. One person in particular, let's call him napoleon (real name he refused to give and simply said he was in charge) successfully for us and our group ruined the trip! One night upon returning to the hotel completely off the time zone, we called down to order room service. Nobody answered, upon walking to the lobby, Napoleon was interrupted from whatever show he was watching and acted as though my request of room service was the most complex request in human history. He insisted I go to my room and room service would then call me. Napoleon himself calls me a few minutes later to ask what I want. Tells me the only thing available is a sandwich. I say great and ask what the sandwich is. Napoleon tells me it's a chicken sandwich but if I want it, it's a 45 minute or more wait, because they are so busy (absolute lie). While displeased with this answer, I am content. The time goes by and I am delivered a LITERAL cheese and white bread sandwich! I call to complain and Napoleon AGAIN acts as though my request is completely out of line. I tell him this is 100% not what was order. He huffs and puffs and says in another 30 minutes they can correct it. The correction... white bread again, no cheese, and about 1/8 of a cold split chicken breast. This guy has no clue whatsoever what customer service is or what it means to run a luxury property. If Napoleon is ever let go, I might believe that the European is a hotel worth visiting. But without question I will never ever come back until he is fired.

    Kate B.

    I've wanted to go to The Europe for YEARS now, but between one thing and another both occasions I had it booked had to be cancelled. So I was quite excited to see what all the fuss was about on my recent mini break... and I can tell you, it doesn't disappoint! We were greeted by really friendly staff and eagerly had a look around the lobby area... it's pretty stunning to look straight out to the lakes and mountains while having a read of the papers. We booked an overnight package of room, bed, breakfast and dinner in a Classic Double at €380.00. While the website says these rooms offer "windows overlooking the garden and with restricted views of the lake" we had amazing views so I'm not sure if we just got lucky or if we were upgraded to the Lakeside View rooms - either way, I wasn't complaining :) After settling in and unpacking we decided to take a wander down to the highly acclaimed spa area. While we didn't have any treatments booked I was super excited for the outdoor jacuzzi, even the crazy cold temperatures couldn't deter me! I've visited some lovely hotels with pretty fab spa areas like, but this was most definitely my favourite... everything was just perfection. Laying in the outdoor pool in hot bubbling water looking up at the snow capped mountains was special.We spent a couple of hours there, in and out of the pools and sauna etc then headed back to our room to chill out for a bit before dinner. The hotel is equally as stunning in the evening time, with plenty of little areas to sit and have a chat over a drink. Dinner included in the package was served in the Panorama Restaurant, which also has views out to the lakes and mountains. Unfortunately, it being late evening, it was pitch black outside so we had to make do with looking at each other :-) The food was superbly presented and extremely tasty... the selection of desserts was the high point for me, although between the two of us after all the food we couldn't manage to polish it all off! We went back to the bar for a couple of glasses of wine but having made pigs of ourselves felt tired and full so headed off to bed! Breakfast the next morning was also served in the Panorama restaurant, although with such a large amount of guests they had opened it out to allow for the two breakfast serving areas. A bright and beautiful view greeted us and made for a pleasant breakfast experience, along with the buffet breakfast and eggs made to order. After check out we had a short walk around the grounds to soak in the last of the beauty. Our stay in The Europe was perfect and all too brief as we set off to explore another area and stay elsewhere... secretly wishing we'd stayed two nights here! If you are looking for a real treat weekend in a stunning setting then The Europe is without doubt somewhere you should stick right at the top of your list!

    Enjoying an Irish coffee at the Europe Hotel
    Lea P.

    Having a wonderful dinner at Brasserie at the Europe hotel. I'm visiting from Arizona. Great food and service! Love our room - very elegant. Incredible facility and spa! I recommend it!

    Melissa L.

    Amazingly gorgeous hotel! The view from any window in the hotel is breathtaking! The rooms are great, very nice amenities. The food in the restaurants are delicious, a great selection to pick from as well. If you are deciding on where to stay, you cannot miss this place!!

    Ayala B.

    Gorgeous hotel near Killarney but far away enough from all tourist madness to let you have peace and relaxation. The food is excellent and the spa and views even better. The breakfast is to die for with more selections than you can imagine. The views of the lake are available from every corner of this lovely property and once you're here you don't see the need to leave. Highly recommended.

    Tempura prawns with double-cooked chips. Delicious!
    Chloe H.

    What can I say? I love, love, love the Europe! I am a student so staying here is currently out of the question but any time I'm in the area I love to drop in for lunch. It is a truly 5 star hotel from the decor, location, staff, to the food. The last time I visited I had the tempura prawns and a side of fries. The prawns are delicious, melt in the mouth as tempura should be. While the food is reasonably priced for the setting beverages including sparkling water, tea and coffee, and wine are all charged at 5 star prices. This is in no way a complaint as it is a luxurious five star hotel, it is just something to be aware of as they are somewhat hidden charges if you don't get it consult a drinks menu! I love it here, I will hopefully be back soon.

    Lake view suite
    Rick N.

    Having a reputation for being somewhat of a tough critic (well at least by my wife), today I've been persuaded otherwise. Europe hotel is one of the finest I've been at for years. The service is immaculate with spotless decor, prefect for an obsessive compulsive like myself. Yet the staff are very friendly and helpful, well fit for the famous Kerry hospitality. We got the lake view suite room, which is well worth the extra few euro. If you're coming to Killarney try and stay if money is not much of an issue you'll be well impressed.

    View from the lake room. Awesome!
    Michael R.

    This hotel is one of the finest hotels you will stay anywhere in the world. The service is impeccable and the facilities are fantastic. You must make a reservation to the spa. The ESPA is second to none!

    The view of our hotel room
    Jess T.

    One of the nicest hotel grounds I've seen. Not only was the service impeccable but they have their own horse stables with beautiful horses to pet at your leisure, lakes for days that you can dock from and an amazing spa! If you are looking for a beautiful scenery and relaxation this place is it. I am totally coming back!

    Nestor A.

    Nice hotel---- it was very nice .The staff was very, nice beautiful view . They have a great breakfast buffet . The whole experience was nice .

    Spa relaxation area

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    11 years ago

    Great food. Great service. Unbelievable views. Not to missed if you are in County Kerry.

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    Review Highlights - Europe Hotel

    Dinner included in the package was served in the Panorama Restaurant, which also has views out to the lakes and mountains.

    Mentioned in 2 reviews

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    Europe Hotel - hotels - Updated May 2026

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