Very friendly and speedy service (special thanks to Dianne for her help!), cars are always in great…read morecondition and reasonably priced, offices located less than a 5-minute from the train station.

This is one of the worst places to rent a car. There are two customer service reps that are very…read moredisgruntled with their jobs. In fact, while the paper work was being done last week, the guy processing my rental turned to tell his co-worker and said 'I hate this job' (and I quote verbatim). I was startled to hear a service rep say that in front of a customer! Well, not quite learning my lesson, since the rental was close to the flat I am staying at, I went back for another rental this week. Pickup was at 5pm, and I reached there at 4:20. The place was deserted. The rep looked up my reservation, grunted 'your reservation is at 5pm' and just went back to staring at her monitor! I was not really expecting to get the car earlier - I was just hoping to at least get the paperwork done and wait until 5. Or at the very least she could have attempted a friendly reply. Not sure who owns this place - it bears both the Budget and Avis logos. Avoid at all costs if you can. There is a hertz nearby that has much friendlier reps.

had a few short term car leases from the guys at cacoon. always a fantastic service and never let…read moreme down. dont try and be cheap skate by getting your car repaired cheep, they are reasonable on alloy fixs etc

From the owner: Cocoon Vehicles specialises in Car Subscriptions, Flexible Car Leases, Short-Term Car Leases and…read moreCommercial Vehicles including Van Subscriptions. We can also help startup businesses in getting vehicles via our short-term solutions as well as Expat Car Lease customers.

I wouldn't even give these guys a 1 star…read more.. Made an online reservation and was left a voicemail less than 50 minutes from when I was due to collect the vehicle I booked saying they had no vehicles available. Happy to take payment immediately yet I'm waiting 10-14 working days for a refund. No alternative offered or any solutions like going to another branch, smaller van etc. This has left me out of pocket without a van on the day I need it and incredibly frustrated at the whole experience. I WILL NEVER USE THESE AGAIN

awful awful awful!! I would give -100000000 stars if I could. After getting numerous buses to…read morecollect a hire car in Nottingham which took a ridiculous amount of phone calls to get sorted...the hire car was broken, no alternative offered and I was still charged!!!! 3 days later they rebooked an alternative car after I rang multiple times. I then receive an email stating there had been a van booked in Sheffield. I live in Nottingham, what the hell is wrong with this service! Called again to obviously cancel this to be told there are no hire cars in Nottingham despite them having 3 offices in Nottingham. Absolute waste of time, money and energy! AVOID AT ALL COSTS!!!!!!

Booked this limo for myself (mother of the bride) 5 bridesmaids my 88 year old mum & 8 year old…read moreflower girl, Firstly the driver was scruffy! I expected a man in a suit, and hat etc, Secondly he didn't have a clue where he was going so went the wrong way at high speed! It was the scariest ride ever! Got stuck 3 times on bridges he couldn't get over! Thirdly we ended up abandoning the limo and asking a local garage to get us to the wedding on time! A 45 minute journey took 90 minutes and the bride had to be driven around the block till we turned up!! I have contacted them and asked for compensation or at the very least an apology and they have totally blanked me!! Disgusting.. Totally ruined the whole experience!, never again

i used these a couple of years ago for my 18th birthday, had original booked a limo that cost me…read more£150 for one hour into town, was told a few days before that limo wasn't available but that they would upgrade for free, when it actually came to the limo arriving it was a porsche cayenne one of the most expensive in their fleet and at no extra cost, so even when there was a problem they resolved it and in my favour!, i have to say they were fantastic the driver was brilliant, it was lovely and clean inside had the music and lights going and it deffinately kicked my birthday off in style i would truly recommend this company to anyone.