This has been one of the worst customer service experiences I've ever had. Over a month ago, I…read morecontacted Avis about disputed charges on an international rental. They acknowledged the issue and claimed it was forwarded to their international team--but since then, complete silence. All I received was a copy of the rental agreement, which does nothing to resolve the actual problem. No updates, no accountability, and definitely no refund. Avis's customer support is useless once they've taken your money. The delay is unacceptable, and their lack of follow-through shows how little they value their customers--especially those renting internationally. If you're considering renting from Avis, don't. They are quick to charge and slow--or completely unwilling--to resolve issues. Save yourself the stress and choose a company that actually responds when something goes wrong.

Very very very bad Customer service!! We were late to Pick-up a Car. We had to be at a wedding 1.5…read morehours drive from Düsseldorf, with just enough time to make it. However the Staff at Herz closed the door RIGHT infront of us, having nothing to say to us besides "schade - you have to go to the airport". The confirmation i received from Hertz did not say anything about Hertz closing ridiclously early on a Saturday (12.00). So bad Customer service and I will never use Hertz again!! Obviously we arrived late at the Wedding.