As a single grandmother, I find it difficult to trust auto repair shops…read more Matlock has gone the extra mile for me to gain my trust and repeat business. They are kind and welcoming. I leave feeling like a VIP. The quotes I've received are fair and comparable.

Been dealing with these folks for a few years. Always courteous and the work is done right the…read morefirst time. It's best to call and make an appointment.

Thank you! I was in…read moretown visiting my daughter and she picked up a nail in here tire. The great staff here was able to repair the tire at no cost. The place was super clean inside and the staff were so helpful and friendly. I'm a Discount Tire customer from now on!

The guys always go above and beyond. I honestly can't recommend this location enough. Always a…read more 12/10 experience.

Took my sons truck in to have it fixed. I was told that it…read morewas the cam and crank shift sensors. $980 later it still isn't fixed. Then they said it was a catalytic converter and they couldn't do that. They should've known that beforehand instead of charging me money I didn't need to pay. If they catalytic converters are bad, it will say the cam and cranks shift sensors are bad also but if you look into it, you'll find out what it really was. I took it somewhere else. Had it fixed in two days for $200.

I can't say enough good things about Dependable. They have much knowledge and expertise. Being a…read morewoman they didn't treat me any less as a man. They listen and actually take the time to explain and make sure you understand and THEY DONT RIP YOU OFF AND NO PRESSURE. Thank you to all the staff.

These gents are trustworthy, efficient & super friendly. They helped me with my truck first thing…read morein the morning, & provided me with great insight. All around professionals. I will only be using Automotive Solutions going forward & you should too! Highly recommend! God bless!

I took my car to Automotive Solutions for a second opinion. I had taken my car to a franchise-type…read moreauto shop for an oil change and inspection and these people told me that there were parts that needed to be changed immediately. These repairs totaled more than $1,500. Upon the inspection at Automotive Solutions, they told me that my car was in good shape and didn't need any repairs. I recommend Automotive Solutions 100% for their honesty and professionalism. Thank you Barry & Lynn! You have a new customer now!

Called and check tire sizes and prices. Delivered and installed Same day!!!!!! A win for us!!! They…read morealso do alignments and other work also. Tired work great!

WORST PLACE TO GO!!!!!!!! If you want your car to run afterwards, not only did they not do what was…read moreasked they made my car not want to run so they could try to scam me out of more money. Spark plugs wires where moved to make it run badly as well as taking out my cam plugs so my car had a very bad constant oil leak so I would pay them more to figure it out when I wouldn't pay them to change a part that didn't need replaced. To keep your vehicle running take it to a good garage with someone that knows how to do work on a car & do it right. Thankfully I found an honest truthful mechanic to fix their mess

Justin, though we have not ever met, you should know my experience today with your crew.I was…read morelooking for someplace closer to home (Dogwood Shores) that was local small business to support. In todays business climate, it's not just enough to do a good job, but with reviews and the internet working for and against you, you better know your stuff. So, I said 4 Cross Climate 2 tires, and anything else it needs. Nobody tried to sell me what I didn't need for moms ride (13' Roo Outback with 32k miles) checked it all out for me, matched the quote I had been given. I will now be bringing everything we have to them. Bonus for clean bathroom, very well heated, nice chairs, and friendly people. I mostly had by email and phone talked with Wayne Carlisle. He got my tires in didn't give me any hassle since its not a on the shelf thing. Roughly 2 hours four tires mounted balanced and alignment. Today 4.5 out of 5 stars, if they would have had coffee or a tv Id have given them all five stars!

Creekwood auto used to be a very honorable and upstanding auto repair shop. I have a feeling since…read moreour last visit... this business has changed hands. Our recent experience that happened over the July 4 week...yielded a worker, I assume the new owner... who is not only rude but also elected to used profanity. He lied and was completely unprofessional. We brought my daughter's vehicle in to be evaluated for suspension issues. The estimate came back listing all these areas that had nothing to do with a suspension. It was a method of upselling. Making more money when it was not a necessary fix. We declined all services because the prices were over the top ridiculous. A brake job...was quoted at almost $800. Brakes while important... really don't have a lot to do with suspension specifically. We went to pick up the vehicle when we were slapped with a $250 inspection charge. No actual work was done. It was all denied. The average inspection which takes approximately 32 minutes... should yield a cost between $50-$100. I'm getting this information right off of Google. These are nationwide statistics. When I discussed this fee with the gentleman... who does not deserve this title...he said it took him a full hour to "write up" the estimate. First of all, what the heck does that mean? Writing up the inspection should be factored into the cost of an actual visual inspection. So basically... they charge $230 not including tax...for one hour of time... which is 100% higher than the national average. I have the receipt to prove it. He even said we authorized this inspection. No. We did not. This is a lie. We authorized for him to look at the suspension of the vehicle, not for all the other things that they decided to evaluate without our knowledge. I paid the full bill. When I got home, I was actually thinking about disputing the charges. This repair shop no longer bears the high values and ethics it once had under previous ownership. It was great under previous management. Of course I'm assuming due to the change in ethics and values, that Creekwood auto is under new ownership. If it's not, then the dude needs to be fired. He is bringing down this business. When we brought this same vehicle to a totally different mechanic a few weeks later, not only did they confirm there were no suspension issues... but they also confirmed there nothing wrong in the areas listed on the "should fix" bullet points stated on Creekwood auto inspection report... The new shop fixed the brakes/rotors and did a full tuneup for $425. I paid more than half of this sum to Creekwood auto for a one hour inspection. Think twice before bringing your vehicle to Creekwood auto. You will be fully ripped off if you do. Do your research. Call around to other mechanics. Get pricing for an inspection. If you choose to use Creekwood auto (big mistake) at the time of dropping off your vehicle... get in writing the scope of work behind why you're bringing your vehicle in. Also getting in writing the price for their inspection. Never again will anybody in my family use Creekwood auto. They have lost a customer for life. Hopefully this review... will make auto owners aware of the unprofessional the shenanigans detailed above. They have been reported to Better Business Bureau. To any current customers... review, review, review... Post a Google review with a rating whether your experience be good or bad. Consumers should know about the experiences of others Do your research and think twice before using them. You are in control of the wheel. Don't let Creekwood auto take this right away from you. Get this Yelp allows business owners to take down unfavorable reviews. Who knows how long my review will last. Disappointing!!

Tried to extort new tires instead of rotating for me like I asked. Waste of time going there…read more MATLOCK and Tire Discounters are much better

I drove my 2004 I35 for the appointment at Firestone in Lenoir City with Nick on 7/17/25 at 7:30 AM…read moreto get the alternator replaced. I was told the new part would be there at midday and would take 2 hours. I called at 2:30 and it hadn't been worked on yet. I called at 4 and was told it is next in line. At 5 they called and said it would be done at 5:45. I showed up and paid the $866.00 bill and was handed the keys by Peter, I went out and started the car and it stalled a few seconds later and would not restart, Peter and I looked and found a disconnected wire next to the alternator. He told me he would have them look at first thing in the morning since all the techs had already left for the day. The next morning Nick called and said the car started and drove perfectly around the building, but later he took it for a longer drive and it stalled and would not restart, they told me they could diagnose it for another $150.00. around 3 PM, Adam called and said I have good news and bad news, the good news is, it starts and idles but will not accelerate because it went in to "limp mode" because of all the problems and told me even if they did all the work, it might not fix the problem. Including. ENGINE SENSORS 462.18 CODES COME UP FOR CAM POSITION SENSORS AND THROTTLE BODY SENSORS. TECH WIGGLED WIRING HARD ON DRIVER SIDE FRONT OF ENGINE AND VEHICLE WILL START AND RUN. CODES FOR CAM POS GONE BUT THROTTLE CODES RETURN. REC TAKING TO ELECTRICAL SPECIALTY SHOP CPS0008 CAM POSITION SENSOR 1 202.99 0.00 REMOVE & REPLACE CAMSHAFT 1 0.00 61.60 ANGLE/POSITION SENSOR - ONE SU6480 CAMSHAFT / CRANKSHAFT PO 1 135.99 0.00 REMOVE & REPLACE CAMSHAFT 1 0.00 61.60 ANGLE/POSITION SENSOR - ONE Preventive Maintenance - Suggested ================================================== 462.18 462.18 Since I could not drive it home at idle to try to see what was causing it not to go past idle. I went out the next day and bought a new car. A coworker has a car trailer and offered me $500.00 since the car was not drivable to take it. After the coworker got the car home, he opened the fuse box and found the 15 amp throttle motor fuse missing. He took the headlight fuse and put it in the throttle motor position and the car started and drove perfectly, and there was no check engine light or codes. He sent me pictures of the missing fuse and fuse box cover. I called Nick and told him about the missing throttle motor fuse and he told me they never went into the fuse box but he will check with the techs the next day. Nick called me back and said the techs were in the fuse box to remove relays but never touched the fuses. Nick asked what I wanted to remedy the problem, so I said since I sold the car based on it not driving with needing a throttle body, cam sensor and crankshaft position sensor and maybe a wiring harness and is in "limp mode" And the only problem was that somebody removed a fuse that would not let the throttle motor function and keeping the car at idle caused me to sell it at a $3500 loss. He said he would file a claim with corporate, and I would be hearing from them. I was called by Leon in Nashville, and told him the exact story, and emailed him the pictures of the missing fuse and the car running with no check engine light on. He said he would look into it and get back to me. The next day he called and said they are denying the claim because I didn't have them do the work or take it to an electrical place they recommended, and just because I drove the car in with it accelerating fine with the fuse, I can't prove they removed it. For me at best it was carelessness and at worst it was deception and gross incompetence. I have worked on cars all my life and was still misled because I trusted them to be honest and own their mistake.

Marty is great to deal with. Charged me half of what the Chrysler dealership wanted to charge me…read morefor the wheel speed sensor and had it done in 1 day! He gets you in right away, calls you with pricing and sends a text when your vehicle is ready for pickup. Will return here for everything we need done to our vehicles!!

Excellent, honest service!! I took my car in this morning because my windshield washer fluid…read morereservoir was leaking and not holding fluid. The mechanic put my car on a hoist and told me that there is a crack in the lower neck area of the reservoir; the large tank is still holding about one gallon of fluid. He gave me an estimate of the cost to replace it, but said it's ok to just leave it alone. There was no charge for his time and troubleshooting. Thank you!!

took car to get alternator replaced and never tested alternator. Picked car up and drove it home…read moreand the battery is dead. Had alternator checked at Auto Zone they said it was bad.called Meineke was told they don't check alternator to make sure it's charging the battery. RUDE HATEFUL OLD WOMAN AT THE COUNTER!

Took car in for Radiator Leak. Told them specifically there is a Radiator Leak. They came back with…read morea diagnosis that the car needed Head Gaskets replaced. As we have had oil change work done on this vehicle before by them we trusted the diagnosis but still felt it just needed a New Radiator as the car only had 33,000 miles on it. The head gaskets are never a problem with this type of car. When car was ready for pick up they said it needed a new Radiator as it was leaking. We were charged $2235.00 for New head gaskets and the radiator was still leaking. We tried to work with them and settle on $1000 and replace the radiator. They said no. The lady at the desk was so rude when I called her to come pick up the car . She didn't want to deal with my husband. It's his car and he had been dealing with them from the beginning. Showing Grace I picked up the car. The Mental Anguish dealing with the lady at the desk and other gentleman at the counter was not necessary. I disputed the charge with my credit card company and they sided with Meineke. The response letter from Meineke to the Credit Card Company was very mean, rude and not becoming of how a business should treat anyone. I certainly won't ever go back there again or recommend Meineke Of Lenoir City, TN to anyone.

Woke up to a flat tire!! Husband filled it and ran it over to Matlock's to check... great service…read moreas always... thoroughly checked out the tire and then the other three... we knew the tires had some wear... the flat tire had a puncture... and the other three had wear on the inside side walls.. time for replacement!!! I needed my car to get home from work. Mike put the spare on and my husband got the car to work for me.... I got off work at 3:30 took the car back and Mike had all four tires put on balanced, and I was off to home within an hour. The service here has always been exceptional. The staff has been beyond friendly and professional. The waiting area is very comfortable and they make sure and keep you updated. I would like to thank them again for being on top of the game, always taking care of us and our vehicles and we always leave with a blessing!

Did the 110,000 mile service on my Camry before heading back to Oklahoma. Car drove just fine on…read morethe trip. I've used Matlock before and have been quite pleased with their work. Maybe a little pricey but not as pricey as the Toyota dealership.