The first time we went to Grafus we were impressed by the quality, variety and look of their…read morefurniture , accents and decor in general. We were able to find items that were unique and beautiful. Everything seemed to be picked by experts in interior design with exquisite and sophisticated taste. The store itself was stunning and the staff pleasant, friendly and knowledgeable. We furnished part of our condo with their furniture as they carry some of our favourite brands, mostly made in Canada or US. Since then Grafus has become our go to store to get the best in terms of quality and comfortability. They also offer very competitive prices. We couldn't be happier with the look that our home has achieved. Ten stars!!!!

Haven't purchased anything yet but I went in to browse and their customer service is great! Lots of…read moregreat pieces in their showroom.

I love HomeSense, specially near Christmas time, when they have all the Christmas decorations,…read moreplates, Santa dulls and decorations, ornaments clothes, etc. When I got here, it seemed like the shelves were replenished just recently and everything was in stock. Best time to go to HomeSense, lol. I bought so many nice decorations and kitchen utensils and I'm happy about it.

Had an amazing experience thanks to Karlo. This location is always busy, but he managed to multi…read moretask, help us with a smile, and go the extra mile and help us load our new carpet in the car. He was super friendly and an awesome employee!!! 10/10 customer experience.

Hello Guff! We stopped by and found the perfect dining room table (we've been searching for…read moreawhile). And the next day we picked it up. We're happy to have it sitting in our home now. But that's not what I'm writing to you about -- I'm writing because shopping at your store was a great experience! ...from the moment we stepped through the door of Guff and were greeted (by Schroeder) to being assisted with checking out the table/being shown how the drop leafs work (by Schroeder) to paying for the table and a couple of ceramic cups and saucers (the latter just having arrived/but Schroeder looked them up/"no problem") to having our table prepped for pick up (by Paul and Schroeder) to being greeted the next day with a smile (by Paul) to the assist with the table being lifted into the back of our SUV (by Paul) ...it could not have been a better experience!! We will definitely be back -- AND we'll pass on to everyone we know and then some, what a great place to shop Guff is!

GUFF has some of the most unique furniture you will ever find. They have a huge space filled with…read moreitems that can fill your house from head to toe. Some really nice antique furniture in very great condition. The staff is very knowledgable and will spend a great deal of time helping you pick out the perfect piece. They have products ranging from beds, artwork, dining tables, cabinets, chairs, carpets, desks and everything else. They always have new products in store every time I check them out. 10/10 would recommend everyone to check them out for all your furniture needs.

The variety of home furnishings are impeccable in great prices. Also enjoyed the quality of service…read morewe received from Doris in this store. Highly recommended

Completely foolish service. Asked over the phone if stock was available for some items I was…read morepicking up from an hour long drive away. Come to the store and get treated very poorly, with no one understanding what I was coming for. Zero value of customer service.

I've read about this store for years as it's close to where I live. My first time buying there BUT…read morenot my last. IMO THE best paint store ever! Friendly, fast and expert service. For once, the promised coverage for a gallon of paint actually was accurate! 350 sq. ft promised coverage really did cover my walls in one coat. YAY. I'm a very happy camper. I love the brightness and clean look of a coat of fresh paint on old walls. Thank you Lydia. Bonus -the paint was on sale too. I even have some leftover over for touchups as you know it will get scrapped and bumped by daily living.

My husband and his family have been coming here for years. Since getting married, we've done a few…read morepainting projects in the house. Each time, we come here as the staff are quite knowledgeable and extremely helpful. Our next project is painting our former tv room into a nursery. With the assistance of the staff, we were able to buy the best type of paint to support our vision of the room. We have gone to chain hardware stores for another project and seemed to get inconsistent answers based on who we asked. If you're in the west end and need paint, go with Harvey's. They're also a Benjamin Moore vendor. Good for: paint

I purchased a sofa from Zenlia that started warping. Unfortunately, Zenlia did not offer any help…read moreand instead shifted the blame to Deco Rest. I then contacted Zilli and explained the situation. They took the time to listen and arranged a phone call with Deco Rest on my behalf. As a result, Deco Rest provided me with an RMA number and told me to bring the sofa to the factory -- and they would fix it for free. I was honestly impressed. Zilli went above and beyond to help me, even though I wasn't a paying customer. Because of this outstanding service, my next sofa purchase will definitely be with Zilli. Great service -- thank you!

I had the privilege to work with Lamya on a living room project . Very knowledgeable , great advise…read morein colour selection not to mention the attention to details. I am a returning client and cannot be happier for deciding to entrust my project to Zilli /Lamya. thank you very much, very much !

I want to share my experience with this company: I ordered…read moremany products to build and outdoor kitchen and received the shipment. But my contractor could not install it due to some unforeseen circumstances. When we opened the boxes months later we noticed that the refrigerator was missing. I did not expect anything from the company since it was my fault most probably that I did not check the shipment correctly or the refrigerator was stolen or something else. I still contacted with the company just to ask them if they could check if they sent the item. They checked and confirmed that it was sent. But surprisingly they sent me a replacement free of charge as a compliment. The customer service by BHARATI was very timely, effective, courteous and responsive. She called me and sent emails enough times about this ticket and for other purchases I placed later and a couple delivery problems. I don't know about the products' quality or durability as they are still not installed but I am very confident if I have further problems the company will stand by their products. Overall, great company, greater customer service and greatest representative.

I ordered cabinets for my garage and paid over $1100 to have them installed. The first install…read moredate, they cancelled the day before. I took a day off work for it. I was irritated but agreed to the following Saturday (today, 7/25/2026). An hour before the scheduled time for the install I received a text that they couldn't come today. My wife and kids are on a vacation that I didn't go on because I needed to be here. The man that scheduled the install is very unresponsive and gets back to you days later after you reach out to him. Do not do business with this company. You have been warned!

Horrible customer service would best describe this furniture showroom. I wrote a review based on my…read morecustomer service experience approximately 1.5 weeks ago on IG for this organization. It turns out the company blocked me from their social website for indicating discrimination under the Ontario Human Rights Act. They discriminate potential customers based on age and status. They discriminate potential customers wearing COVID-19 masks and follow the customer in and around their showroom without acknowledging their presence. They dismiss potential customer inquiries all together and do not conduct the necessary follow ups as indicated by the customer. I visited their showroom at the end of 2023 requesting for a writing desk with specific dimensions. As a result, the associate or owner I conversed with insisted he would follow up regularly. All communication ties were cut after my initial visit and made a conscientious effort to stay in touch with them. I DO NOT RECOMMEND THIS ORGANIZATION TO THE COMMON CUSTOMER. CLEARLY, THEY DESIRE SPECIFIC CUSTOMERS SUCH AS INTERIOR DESIGNERS AND THEIR CLIENTELE. AS A MARKETING INSIDER WHO HAS TRAINED AND OFFERED SOUND RECOMMENDATIONS FOR MANY COMPANIES, "PLACE PEOPLE OVER PROFITS FIRST!!!" SUCH A SHAME THAT CANADIAN COMPANIES DISCRIMINATE YET USE BUZZWORDS SUCH AS "BUY LOCALLY, SPEND LOCALLY!" TO LURE THE CANADIAN CONSUMER TO SPEND. SUCH A PITY!!!!

I have bought several pieces of furniture from Carrocel. The service has been excellent and the…read moredelivery prompt. One piece Ineeded to have which was done beautifully.