I recently visited Euphoria for a manicure appointment, and unfortunately, my experience left me deeply disappointed. From the moment we arrived, we were treated like an inconvenience rather than welcomed customers.
I originally called to book two manicures and two pedicures at 5:30 PM. I was told each service would take about 1.5 hours, so I was informed we'd need to arrive at 4 PM to complete both. When I called back to adjust for a 5:30 PM arrival, I was assured it would be fine to do just the two manicures. I was aware the salon closed at 7 PM, and I assumed that this timing would be adequate.
I was running behind due to work and called ahead to let them know I'd be about 8 minutes late. They assured me that was fine and that I should still come. There was no mention that my delay would impact the services I requested. However, when I arrived, I was told they couldn't do the design I had requested, though this had nothing to do with the timing. The technician tried to lie and claim she had told me about the design issue during the call, which was not the case.
When I showed my requested design, both the technician and her colleague reacted with wide eyes, exchanged glances, and dismissed the design due to time constraints. They should have clarified this earlier. Instead of working with me, they started handing me nail colors I wasn't interested in, leaving me feeling rushed and unheard.
While the Russian manicure itself was fine, the customer service was incredibly poor. The technician pushed back on my preferences, and at one point even lectured me about letting my nails grow out, which was unnecessary and condescending. She also handled my hands roughly when directing me to cure my nails, throwing them back toward me rather than tapping or letting me know when it was time.
To make things worse, I learned my friend received a design after I was told it wasn't possible due to time constraints. I finished my nails 45 minutes before her, meaning there was definitely time for my design if they had been willing to make it happen.
When it was time to pay, the technician repeatedly signaled for me to pay without telling me the price. I asked twice and was ignored until the owner stepped in and informed me the total was $140 for a basic stiletto set with no design. To compare, my friend's fill with design was $130. This lack of transparency was frustrating, and I don't understand why my set cost more despite being less time-consuming.
I still tipped for the service, though less than I would have in other circumstances, tipping $20, bringing my total to $160. However, I found the price far too high for the service provided.
I typically don't leave reviews unless I have an extremely positive experience, but after realizing that the technician was the owner, I felt it was necessary to share my feedback. The salon just opened three months ago, and I hope they take this as constructive criticism to improve. First impressions matter, and customer service should be a priority.
What's most disappointing is that this salon had potential, and I had high hopes for a relaxing experience. Instead, I left feeling unheard, overcharged, and disrespected. While the technical skills were adequate, the lack of professionalism and customer care was off-putting.
I hope this feedback helps Euphoria improve its customer service. As someone with extensive experience in customer service, I know how important kindness and clear communication are, especially when things don't go as planned. Unfortunately, I won't be returning or recommending this salon to others. read more