I had all my upper teeth pulled in July to get upper dentures. It's now January and I have no we'll…read morefitting dentures. They have made 5 pair none of which fit well with the exception of one that had brown gums looking as if I had a gum disease. All they needed to do was remake that pair in the correct color. Instead they made totally new one that are very painful and don't fit.

If I could give zero stars , I would. I made an appointment last night for today.I get to the…read moreemployment on time and they tell me that I didn't confirm the appointment that I just made last night. I have a severe tooth infection.It is a Friday Memorial Day is Monday.I can't be seen until Tuesday.I'm sitting in the parking lot still before my appointment.Time balling my eyes out. I don't know how this business is ran , but they just let me walk out the door and i'm fixing to spend thousands of dollars on my mouth , i'm disgusted8

I usually hate going to the dentist, but ever since I started coming here, I can't wait to come…read moreback lol. Simply the best! Keep it up :)

This is terrible dental practice. My first treatment there I had to have a few wisdom teeth…read moreremoved. When I arrived to my appointment they had a "temp" dentist who the dental assistant tried to convince me to reschedule because the temp dentist wasn't good at pulling teeth. Mind you this was when I arrived for my appointment. I was already there and didn't have anymore sick time to use so I told them I can't reschedule. So the temp dentist did the work on me. She did the best she could but she wasn't strong enough to remove a part of one of my wisdom teeth and referred the rest of the work to an oral surgeon. So I return a few months later because I broke a tooth. I made an appointment to get a root canal and they assured me they had a legit in house dentist NOW and he was able to do all the work I needed. The next week they call me and tell me they have to cancel my appointment because the dentist couldn't order the supplies he needed in time and that they could refer me to another dentist. This place is terrible. It's the worst dental practice I have ever come across in my life.

By far the dental experience here has been so up and down. I am very aggravated with the office…read morestaff they are very rude, and seem like they don't really know what they're doing. When you come in it seems as if they are not happy and don't have a smile on their face. And when they do smile it doesn't feel genuine. I came here because of my insurance and I called one 800 Dentist which in the area of Lake Charles this was the only dentist that was willing to take Delta dental. When I walked in the office was very clean exceptionally clean that's one thing I do like about it. The office manager was very sweet as well when she told me the rundown for my one cavity and cancer screening. The lady who took my x-rays was very sweet as well. And the dentist she seemed very sweet and genuine. However, being that I have a cavity they put me on an appointment not until two weeks after May which really upsets me because my cavity could get worse in a matter of time. I came to them telling them I had issues with my crown there was mild pain, but no other tests where taken to see, the bite down test on a stick or etc. only X-rays. And of course most Dentist do not want to touch a crown that another dentist put on because it looked intact however I knew there was something wrong when I bit down and the pain at night. Fast forward Two weeks later I developed severe pain and problems with my crown, and I know my body. When I went in I had to really push for the dentist to understand that I needed to have pain medicine and a referral to the Endo which she did give me. However, out here in Lake Charles everything takes forever. So I would not be seen for a whole week. So I was then finally prescribed pain medicines and antibiotic. However the antibiotics was long enough to last me over but not the pain medicine. So, I had to go into the office after calling to demand my medicine that I could have to hold me over until I was seen by the specialist. But the office lady basically was telling me that the dentist was not going to prescribe me anything else and that I could take over-the-counter ibuprofen. I was furious, the problem with tooth pain is that you cannot do anything it is unbearable. You can't eat, sleep, and take care of kids. Taking the medicine every six hours with what I was prescribed the math was off so I would run out by the weekend. Luckily I feel the dentist really understood at the end, and put in another order. But it should've never got to the point where I got this upset and had to drive to the Dentist several times out of my way. I really feel the office manager should take a look at her office staff about being a little bit more nice to the patients and considerate of tooth pain and it is not something to play with. Your teeth are your whole body. And I still am upset because I would like to get my cavity filled before it gets worse. But I do not think they take this into consideration. I hope things get better here at Aspen dental.

I went and had work done prior they had me apply for care credit. All my services were covered in…read morethe cost. After the work was done I was told I owed almost 500.00 and had to pay it before I got my partial (that I already paid for). Apparently it was because that had me going 4 times a year for cleaning. Also I was charged and additional 150.00 for a crown I already paid for. When I refused to go more than was normal for a cleaning they wouldn't adjust my partial that cuts my mouth and makes it bleed until I went for these cleanings. It is ridiculous the prices and the surprise charges that are way above normal rates. Stay away from here

Anti white, electric toothbrush upcharge, cant charge insurance correctly. Took money, argued on…read moreBBB, refused to issue refund. Just your average racist trash.

I love the staff, they made me very comfortable and I felt very welcomed! I had a great experienceread more

This was my first time visiting the office of Dr. Spates and I had such an incredible experience…read more The level of care and professionalism that was shown to me by the staff made me feel welcomed and comfortable. Leading up to the appt the staff reached out to ensure my insurance information was captured prior to my visit. The day of my visit not only am I greeted with a smile, every staff member I interacted with was kind and took the time to explain the procedures ahead. During my consult Dr. Spates was phenomenal and honest. And during my dental cleaning Noemi was very thorough. Overall I'm very happy that I found my forever dentist in Conroe!

Aspen Dental has been wonderful to work with. The entire team is professional, friendly, and truly…read moreworks together to make every visit comfortable. You can tell they get along well and care about their patients. Because of the great service I've received, my family now comes here as well for their dental care. I highly recommend Aspen Dental to anyone looking for a reliable and welcoming dental office.

Everything about this place I give an A+!! Amazing people who truly care about your smile. Love…read morelove love them!!

I will never return to this place. They will exaggerate the needed treatment in order to pad the…read morebill. Also they added things like new electric toothbrushes and hope you won't notice. Zero stars would be appropriate

They lie, cheat and no telling what else. Dr. Patel made me an upper plate that immediately fell…read moreout of my mouth and he replied, "That's Norman and it will always be that way because of the bone in the top of your mouth which, if you Google it you'll see is BS. This is AFTER the second experience of filing a formal complaint with the BBB. They're 100% full of it. DO NOT GO THERE!!!! They are out to screw you!!!!!! I could go on and on but it's late and I'll tired and terminial.

I went to the office in pasadena. the front office was pleasant and professional. I had a top…read moreDenture and a tooth fell out of the denture. They said the cost of putting the tooth back in the Denture was $49.00. They explained how it was putting the tooth place in the denture. There was Never any there was there any cost I would more billing me. They billed me for services that was not being done on me. mailed to me abut 2-4 weeks after. the service, and i can't pay them. I did pay them for fiixng my dental problems. I will never go back there.

SCAMMERS!!! My husband just went to get a permanent retainer…read moreremoved they insisted in a $500 retainer was necessary or the removal couldn't be done and added that he "needed" 6 fillings and a crown, after insurance the total was going to come out close to $4k. I insisted he went to a different dentist for a second opinion ,not only did they charge A THIRD of the price Aspen was charging for the removal ,they said retainer wasn't necessary and said he Just required 2 FILLINGS. Thousands of dollars would've been wasted if we had went with Aspen

I ended up coming back in to Aspen to get my stitches removed following a bad post op experience…read moreand I can tell that Gabe really understood how terrible everything went for me in my post op period he was able to give me reassurance that my next experiences with the clinic will be positive ones. Thanks Gabe!

My mom had a chipped tooth on a denture that she bought somewhere else. Jackie was kind enough to…read moreask her technician to look at it in advance in case a full appointment wasn't necessary. Well, Jen buffed it and now mom can eat steak again! AND she would not let us pay for the minor repair My new favorite dentist!!!! Thank you all so much for taking such good care of my mom

Had appointment 11am, still waiting over a hour to be seen , receptionist never responded within…read morethat time with a update on wait time

Went to get new dentures made. impressions made, was told my new dentures would be ready in 2-3…read moreweeks. I heard nothing for 2 months. When I called to check, I was told that "unfortunately" I would have to have impressions made again and start the process over. No phone call, no update until I called them. Technicians were rude during my visit. I just told them to just refund the money ($1400) that I had already paid. Never been treated like this in any dentist office.

I chose this dental office because scheduling my first appointment was a breeze and the location…read morewas only about 10 minutes from my home. I thought it would be convenient, but unfortunately, that was not the case. My first visit was a regular exam and checkup, followed by a cleaning on a separate visit, which went completely fine. After that, I scheduled a wisdom tooth extraction but had to cancel the appointment. I was told I would receive a full refund (almost $1,000), so I went ahead and canceled. That same day, I also scheduled a new appointment for a filling. I called on Monday to cancel the wisdom tooth extraction and request the refund, then came in on Friday for my scheduled filling. When I arrived, the front desk told me my appointment was never scheduled. They claimed they didn't know who scheduled it, suggested I may have called the wrong office, or that I scheduled through an operating team that "doesn't always communicate with them." They even tried to say it was my responsibility to call and verify my appointment, which I find unreasonable since they were the ones who scheduled me. Thankfully, the clinical staff was able to squeeze me in, and I only waited about 30 minutes. I truly appreciated that. However, the front office has been an ongoing issue. I later found out that when I called on Monday to cancel my wisdom tooth extraction, no one ever submitted my refund. When I went in on Friday, they processed the refund right in front of me -- days after it should have already been done. Since then, I've continued to get the runaround. I'm now being told the refund is still "pending" and that there's no update until someone else approves it, which could apparently take months. This is extremely frustrating and unacceptable, especially for such a large amount of money. I will not be returning, which is unfortunate because the doctors, dental assistants, and hygienists were all amazing -- kind, professional, and attentive. I have absolutely no complaints about the back office. Unfortunately, the front desk is disorganized and unreliable, and I don't want to deal with that again.