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    Eugene V Boone, DDS

    3.7 (3 reviews)

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    Aspen Dental - New Caney, TX

    Aspen Dental - New Caney, TX

    (19 reviews)

    I chose this dental office because scheduling my first appointment was a breeze and the location…read morewas only about 10 minutes from my home. I thought it would be convenient, but unfortunately, that was not the case. My first visit was a regular exam and checkup, followed by a cleaning on a separate visit, which went completely fine. After that, I scheduled a wisdom tooth extraction but had to cancel the appointment. I was told I would receive a full refund (almost $1,000), so I went ahead and canceled. That same day, I also scheduled a new appointment for a filling. I called on Monday to cancel the wisdom tooth extraction and request the refund, then came in on Friday for my scheduled filling. When I arrived, the front desk told me my appointment was never scheduled. They claimed they didn't know who scheduled it, suggested I may have called the wrong office, or that I scheduled through an operating team that "doesn't always communicate with them." They even tried to say it was my responsibility to call and verify my appointment, which I find unreasonable since they were the ones who scheduled me. Thankfully, the clinical staff was able to squeeze me in, and I only waited about 30 minutes. I truly appreciated that. However, the front office has been an ongoing issue. I later found out that when I called on Monday to cancel my wisdom tooth extraction, no one ever submitted my refund. When I went in on Friday, they processed the refund right in front of me -- days after it should have already been done. Since then, I've continued to get the runaround. I'm now being told the refund is still "pending" and that there's no update until someone else approves it, which could apparently take months. This is extremely frustrating and unacceptable, especially for such a large amount of money. I will not be returning, which is unfortunate because the doctors, dental assistants, and hygienists were all amazing -- kind, professional, and attentive. I have absolutely no complaints about the back office. Unfortunately, the front desk is disorganized and unreliable, and I don't want to deal with that again.

    Easy to work with and service has greatly improved in last 3 months. Would recommend!read more

    Eugene V Boone, DDS - oralsurgeons - Updated May 2026

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