I really enjoy this gym. I wouldn't choose any other gym besides this one. It's calm & everybody…read moreminds their business so you can get in a workout with little distractions. It's not packed either, you won't have to wait for equipment. They have an upstairs mainly for cardio & downstairs for weight lifting which I like. Also a great location as well!

The absolute worst customer service…read more I was a member back when it was fitness system and the switch over to joes was a complete downgrade. Unkept and tacky religious memorabilia all over IE duct tape crosses etc. I emailed to cancel my membership, never got a reply. Then called multiple times and texted to follow up. I was told my membership was cancelled but alas I was still charged the following month. I reached back out was informed after you cancel you still owe for a second month, annoying but whatever. Then after the two months I then got charged for a third month. Joe clearly is not cancelling our memberships or responding to us as I texted again after the third month with zero reply. Mind you it's his personal cell. Hopefully this can be handled without me having to go in.

For all the reasons, I knew I needed to start strength training but never lifted a weight in my…read morelife. I always preferred activities like hiking, biking and yoga. I had concerns about form, injuries, felt self-conscious, intimidated...all of it. Then I found Samera. In the time I've been working with Samera, I've learned so much about strength training, feel confident to continue a practice on my own, learned how to nourish my body to support my practice, am stronger than I've ever been, and I've lost 40 pounds! (For reference, I'm 60 years of age.) All the while, Samera has been encouraging and supportive, notices improvements, celebrates advancements, and always with the deepest sincerity. Your wins are her wins. If you're looking for someone who is as invested in your success as you are, Samera is your person. Do not hesitate, you won't regret it.

Working with Samera for nearly a year has been an incredibly rewarding experience. I initially…read moresought her guidance to build muscle, motivated by witnessing family members lose muscle mass and mobility as they aged. I wanted to take proactive steps to combat this trend. Over the course of our time together, I've not only lost 35 pounds but have also gained muscle and improved muscle tone. While I've shed inches, the boost in confidence I've gained is truly transformative. What sets Samera apart, beyond her delightful personality, is her ability to make fitness accessible and enjoyable. She has helped me embrace a lifestyle change rather than viewing fitness as a temporary fix or a chore. By integrating my fitness goals into my daily life, I find the process far more manageable and fulfilling. This investment in myself has been the best decision I've made, and I know it will have lasting benefits for years to come.

Don't even know where to start: Melanie is AMAZING! She cares about her clients, gets to know you,…read moreshe recognizes where your limits lie and pushes you past them! But leaves you feeling empowered afterwards, rather than defeated. She is patient, very knowledgeable and competent and does so much more than just train you: she EMPOWERS, lifts you up and makes you feel home again in your body. She helped me recover from two injuries and increased my mobility and strength significantly. I feel like I am 30 again! I would recommend her to any woman who wants to feel stronger, healthier and more capable!

I started one on one training with Mel in October of this year after a year of hiatus. I got…read moreinjured to my right shoulder the year prior, so working out can be quite challenging due to limited mobility and pain. Mel did an assessment on all of my movements prior to creating her program to figure out what my limitations are. I really appreciate that because it lets me know that my program will be designed specifically for me. Once we started the workouts, let me tell you it will not be easy but that is the fun part of it. You will get challenged but Mel is also very knowledgeable about how to modify a workout if you are having a hard time with it. I cannot wait to see what Mel and I will accomplished but I'm already getting stronger and my shoulder has been improving as well. I totally recommend Melanie as a trainer.

Honestly, if you are considering taking a class here, sign up right now! I have tried going to the…read moregym by myself and with friends countless times, and I have tried a few classes elsewhere, but nothing has compared to the experience of Power Pack. Brandon and Sofia, the husband/wife team that own the gym, are the people who made me fall in love with working out. I was totally out of shape when I started with them, but I never felt embarrassed of where I was at, or like I wouldn't be able to participate. The classes are FUN. The energy is high and it always feels like you get the benefit of the group without any weird competitiveness. I tend to take boxing and barre. Boxing is a newer endeavor for men but one class got me hooked the point that I went and bought my own gloves! Barre is a shockingly hard workout, and great for when you want to feel your muscles shake (and struggle to walk the next day). Seriously, take a class. There's no wrong choice. Even if you have injuries, disabilities, etc. they are fantastic at modifying exercises and keeping you participating and working up a sweat all class!

250 classes later, and I'm still loving Power Pack! Somehow this gym full of supportive people and…read moreseriously challenging classes has made me enjoy 6 AM workouts, which is a true feat. The team is responsive to feedback and always fine-tuning the schedule to meet members' needs. Between the fun competitions, free community events, and welcoming atmosphere, Power Pack goes above and beyond to make everyone feel included. I love bringing friends here and introducing them to this amazing place.

Great gym with all the technical equipment. Definitely recommend, Kai was super friendly and…read morehelpful.

"Good things come in small packages" is how I would describe this gym. It's not a big gym, but the…read moreequipment is amazing, and the members are super nice. Not to mention the owner himself (Mike) is an awesome guy. Great gym operated by great people.

Adj: Good and Getting to Great, gratefully…read more Gym's been improving, nooks and crannies could still use more deep cleaning once a year at least, but the ledges are not so dusty anymore. I know those window sills, etc. are very hard to keep up as dust just descend and cake on pretty quickly, but I appreciate the efforts to keep those ledges at least partially clean. Staff remain cheerful and welcoming, and many of them are doing a lot more cleaning, dusting, emptying trash cans, refilling paper towels, sprays, and wipes, and some of them vacuum. It's all getting better and it seems more and more people are coming to this location, so the cleaning will need to be kept up. The swimming pool certainly is a big draw, people want to do their lap swimming and with no pool at the Pocket location, the Greenhaven branch becomes the default for this area, so I'm noticing more new members. Women's locker room look better now, no more overfilling feminine products disposal bins. Sometimes the floor is still wet, so maybe more mopping up every couple of hours or for a staff to check or even just leave a mop for members to mop up the wet floor is a good idea so people don't slip and fall, especially since this location has a lot more senior gym members who have been coming to this location back from when it was Greenhaven Racquet Club. Anyhow, sometimes the women's locker room is TOO cold, the AC is turned WAY high, and other times it's like completely off and stuffy, so maybe moderate that. Finally, lately the women's sauna was down, and it was fixed within a few days so that was good. Hope this gym branch will continue to improve as it is a pretty nice community here, the staff are friendlier here.

Cleaning and general maintenance of the facility has improved. Basketball courts / exercise room in…read morethe back could still use a new door (currently without one), and I'm not sure if all the new lights have been installed in there, but it does seem brighter. Antonio the new manager has beefed up the upkeep of the gym overall. Sometimes the men's locker room could use some more periodic mopping of the floors for safety as well as cleanliness, but this location is still the cleanest one south of downtown and closest clean one to us. Staff are friendly and helpful, especially Ajay and Connor. They are taking on much more janitorial duties than we've seen staff at other locations doing so. Notably, Ajay and Jasmine we've seen clean quite a lot, as well as the older gentleman who's a new staff (have not gotten his name yet), my wife saw him vacuum late one evening this week, and Antonio himself sets an example. We appreciate his leadership to set the bar higher. The gym is older, but MOST of the staff are doing their best at keeping the gym in good shape, some staff do less though, I won't name names. Members do pay attention... But all in all, staff are all available and helpful.

*In response to PP reply*…read more At the time, there was no updated phone number listed and no email address provided. Instagram was used as a last resort. I was never directed to email instead or given the updated phone number. If email is your primary channel, that should be clearly communicated across all platforms. I was also informed via Yelp messages and Instagram DM that the phone number was changed 6-7 months ago. Referring to this publicly as "recently updated" is not transparent. As of today, the number still has not been updated on your website or Yelp. Thank you for taking the time to respond. I hope this feedback helps improve communication moving forward. ------------------------------------------ I tried calling Pilax Pilates multiple times regarding an issue with a 10 class Groupon package. Every call went straight to voicemail and I was unable to reach anyone directly. Since I couldn't get through by phone, I reached out on IG. The responses were not helpful. The classes never appeared in my Mindbody account. I mentioned that it wasn't showing in my account and I even tried logging in/out. This should've confirmed that I have an account with them already, but I kept receiving repetitive troubleshooting questions instead of a clear resolution. In addition, the classes are consistently very packed. On multiple occasions, the spacing was so tight that I was physically touching other people's toes, and my toes were being touched too. It felt overcrowded and uncomfortable. While the business did respond to messages, the overall experience felt disorganized and frustrating, especially after already paying for the package. I've had a similar issue in the past and it was also complicated to get the issue resolved. Overall, the customer service has not been helpful, which makes it hard to fully enjoy this studio.

Pilax Pilates- located on Freeport blvd with a very small parking lot! Street parking available…read morearound the business! I took a Pilates class from mt class pass app and loved it! The instructor was very nice and gave me a tour of the studio and went over where everything was! The Pilates class was upbeat and they played great music! A great workout and I'm glad it wasn't heated! The studio fills up fast and is a beautiful property!

I have been at the Vault for a full year and absolutely love it! There is a class for everyone and…read moreevery schedule. If classes aren't your thing there is 24/7 access to the open gym. The gym is amazing! Clean, variety of weights and equipment along with brand new Nordic track treadmills. The best part of all is the community! Su is such an amazing coach. The perfect amount of laughter, leadership, encouragement, and push to be your best. I've not only worked out consistently but started running again and joined Hyrox and DEKA events all with Su's support. It's the best here! And I absolutely love the women and friendships I have built!

I've been a member at The Vault Fitness for almost 2 years now, and I can honestly say it's one of…read morethe best decisions I've ever made for myself. From day one, it never felt intimidating - it felt like home. Coach Su has created something really special here. This isn't just a gym, it's a safe space for women to show up as they are, grow stronger, and support one another. She has the perfect balance of being incredibly supportive while also pushing you to be your best. She sees your potential even on the days you don't, and that kind of coaching is rare. The community is everything. The women here are uplifting, motivating, and genuinely root for each other. Whether you're just starting your fitness journey or looking to level up, you'll never feel alone. There's no judgment.. just encouragement, accountability, and a whole lot of strength being built together. If you're a woman looking for a gym where you can feel comfortable, challenged, and supported all at once, The Vault Fitness is it. I'm so grateful to be a part of this community and highly recommend it to anyone thinking about joining.