Dr. Giang has been helping me with a severe dry eye problem. He is exceptionally knowledgeable and…read morepatient and personable. Thank you to Dr. Giang and his very friendly and helpful staff.

Subject: Formal Complaint - Predatory Billing Practices and Unauthorized Appointment Scheduling…read more To Whom It May Concern, I am filing this formal complaint against DAVID VANDER VELDT's OFFICE Meadows Eye regarding a $25.00 "no-show" fee resulting from an appointment I never authorized or requested. I believe this company is engaging in a predatory "auto-scheduling" scheme designed to generate fraudulent revenue from unsuspecting patients. Statement of Facts Over one year ago, I visited Meadows Eye for an eye examination. Unknown to me at the time, the office--without my consent or signature--automatically scheduled a follow-up appointment in their system for exactly one year later. I was never consulted about this date, I never agreed to it and had no idea and appointment had been created FOR ONE YEAR LATER. One year later, I received a bill for a "missed appointment" that I never made. Furthermore, the office has sent a notice threatening to report this "debt" to the credit bureaus if I do not pay. Nature of the Dispute This is not a simple clerical error; it is a systemic scam. By unilaterally placing patients on their calendar without permission and then charging a fee when the patient inevitably "misses" the unknown appointment, DAVID VANDER VELDT's OFFICE Meadows Eye is effectively extorting money under the threat of damaging credit scores. Charging for a service (or the absence of one) based on a contract or appointment that the consumer never entered into is a deceptive business practice. Desired Resolution I am asking for the following actions from DAVID VANDER VELDT's OFFICE Meadows Eye: Immediate Voidance of the Debt: The $25.00 fee must be removed from their books entirely. Written Confirmation: A receipt showing a zero ($0.00) balance must be mailed to my address: Direct Contact: I require a phone call from the Billing Department (PO Box 80450, Las Vegas, NV 89180) confirming that this charge has been retracted and will not be reported to any credit agencies. Cease and Desist: I demand that DAVID VANDER VELDT's OFFICE they stop the practice of unauthorized auto-scheduling for my account moving forward. Attached, please find a copy of the fraudulent bill and the credit threat notice. I look forward to your prompt assistance in resolving this matter and holding this business accountable.

I use to see Dr. Harsini there for my eyes, but after he moved I have been taken care of by Dr…read more Thompson. Doctors and staff are so patient and attentive to your care. Very friendly and calming environment.

Excellent quality of care! Staff is responsive to patient needs. Appointment time was set for 1300…read moreand at 1300 I was promptly brought back to be seen. Highly recommend!!!

I've been seeing Dr Doubrava for a few decades. He is top in his field, and all the staff, are…read morefriendly and helpful. I've done his review before and he's the best! But I'd like to mention, Jessica, the framing specialist. I wanted something completely new and she took me through all the frames, but I didn't see anything I liked. I showed her my green 'readers' I really love. She said she'd research it and get back to me. Then I get an email packed full of all the different glasses that fit my criteria. Jessica did a lot of her research and presented me with many alternatives. I was so impressed! And I absolutely love my new glasses. My recommendation. Work with Jessica, she's a pro!

My wife called last week to attempt to get an appointment for cataract surgery. She had to leave a…read morevoice mail message (of course). No one has called back. The doctor might be excellent, but this is no way to treat a patient in need. PS-there was no miscommunication, there was NO communication at all from your office. There has still been no call back from her message. This is per your lame response here on Yelp.

Dr.Lin and staff are amazing. I have calcifications on my upper eyelids…read more My eyes were watering and scratchy. I called this morning after three weeks of suffering. They got me right in. Dr. Lin uses his tools to remove them and what a difference. For the first time in weeks, I'm not dabbing my eyes with Kleenex to catch some tears. Dr. Lin is an excellent ophthalmologist. I've gone to him for over three years and highly recommend him. Incidentally, my name is Kathy.

This office is great about scheduling and seeing you on time…read more However, Dr. Lin is very confusing when speaking. I am educated professional but can't understanding what he's talking about. He thows conflicting options at me and wants an answer right then. I'm not at all comfortable. Gonna find another Dr.

I've been a patient of Dr. Abrams for years, even dating back to when he was at a different office,…read moreand I truly cannot recommend him enough. Recently I woke up one morning with my eye in severe burning pain. I called the office and they got me in immediately, which I was so grateful for. Dr. Abrams took his time and carefully examined every part of my eye to figure out exactly what was going on. It turned out I somehow had a tiny sliver of glass lodged under my eyelid, which had worked its way out, but he was incredibly thorough in making sure everything was okay and that there was no damage. What I appreciate most about Dr. Abrams is his great bedside manner. He's calm, patient, and truly makes you feel cared for. The entire office runs smoothly as well -- quick, efficient, and professional. It's rare to find a doctor who combines skill, compassion, and efficiency, but Dr. Abrams does exactly that. I'm very grateful for the care I've received over the years and highly recommend him to anyone looking for an excellent eye doctor.

The facility itself is clean and modern, and the medical staff seems professional. However, the…read moreoverall patient experience needs improvement. The biggest issue is the check-in process. This is an eye center that serves many seniors with vision problems, yet patients are directed to use computer kiosks that require entering a significant amount of information. It feels more like data collection than a simple check-in, including prompts asking for permission to receive marketing emails and texts. I watched several elderly patients struggle with the screens, which led to visible frustration. For a vision practice, this process should be much more accessible and user-friendly. The wait times were also disappointing. If you schedule an appointment, you expect to be seen reasonably close to that time. Being called back 40+ minutes late and then waiting even longer defeats the purpose of having a scheduled appointment. Patients' time should be respected. With a more senior friendly check-in option and better time management, this could be a much better experience.

Love coming here! The team always takes really great care of me and the selection of eyewear is…read morereally nice! Dr. Mar takes excellent care of me and my eyes and the customer service is always top tier. Can't wait for my new frames to come in :)

First appointment at this facility for vision exam/fitting for eye g! First time "prescription"…read moreglasses person here! Impressive display of frames to choose from in the ample space provided here! To view some of the frames however, you are required to walk behind some of the working technicians' work spaces. This made my browsing experience a little uncomfortable. They carry some luxury frame brands like Gucci, Dolce & Gabbana, Fendi and Tiffany & Co to name a few. Extremely helpful staff. I selected my frames with the wonderful assistance from one of the techs and will return for regular exams and frame/prescription updates. Highly recommend.

I have seen Dr. Devasis Reddy twice now, and I am genuinely amazed by his attentiveness, knowledge,…read moreand the level of care he provided. I originally came in for a simple chief complaint, on-and-off red eyes. But what I received was far more than I expected. During my visit, Dr. Reddy took the time to listen carefully, ask detailed questions, and thoroughly explain possible root causes. He told me that my recurring red eyes might be linked to a systemic autoimmune condition, specifically autoimmune arthritis. What shocked me the most was how accurately he described all the symptoms I've been silently struggling with...lower back pain, hip pain radiating down my leg and foot, skin hypersensitivity, joint pain, and severe morning stiffness. I never even mentioned these to him, yet he described them exactly as if he had known my situation for years. It felt like someone finally connected the dots that every other doctor had overlooked. I honestly joked to myself that it felt like a psychic reading, LOL, but in reality, it was simply an incredibly skilled doctor who truly understands the human body far beyond the eyes. I walked into an eye clinic expecting help for redness, and I walked out with clarity, validation, and a referral path toward the right specialist who can finally address my underlying condition. I had no idea an eye doctor could be the one to help uncover what might be the true cause of my worsening symptoms that have been affecting my daily life. Dr. Reddy is the perfect example of what a physician should be, knowledgeable, thorough, compassionate, and truly invested in his patient's well-being. I am deeply grateful for his insight and expertise. He didn't just treat my eyes; he helped me take the first real step toward getting the answers and care I've needed for a long time. I highly, highly recommend Dr. Devasis Reddy. He is an exceptional doctor and a blessing to his patients.

Had to take my mother in law for a cataract consultation. Loranda the tech was with us for like two…read morehours. She was amazing. My mil asked a million questions over and over and Loranda never caught an attitude or got annoyed. Definitely would recommend this place for people looking for a procedure like this. Everyone seems great. The girls at the front were great also. Ana the surgery schedule went over everything with us with a fine tooth comb and was super friendly as well. The office is like brand new. Super clean.

Love these guys. Great optometrist and great staff. Took great care in helping me pick out glasses…read moreand contacts. Very knowledgeable.

I called for an emergency visit and was welcomed to come in 1 hr. Upon check in Cynthia was amazing…read moreand friendly. Z assisted me and did my intake then quickly came Dr Sorgentoni was thorough and knowledgeable. I will definitely recommend this place.

Meadows eye physicians, one of the last non Private Equity owned eye car facilities in southern…read moreNevada. Which means you actually get patient care and you aren't a number to be pushed through (think NV Eye Surgery Dr Debry and Retina Consultants of Nevada). I started going to Meadows Eye physicians about 2 years ago after another local doctor screwed me up pretty bad. Thank GOD I was told about this group. I started seeing Doctor Kevin Firl for a double vision issue caused and created by another local doctor/surgeon about 2 years ago. Dr Firl has been nothing short of amazing, as has their other glaucoma locations in town for a separate eye issue I have had since teen years. Dr Firl initially outfitted me with a prismatic sticker to put on my eye glass and sunglasses lens to correct a severe double vision case I had. It was game changing, however a bit handcuffing since, if you misplaced your glasses, and who hasn't done that, you tend to panic as you no longer can see properly. Dr Firl did a strabismus surgery on me a week ago, and this far the result has been nothing short of amazing. No more sticker on my lens, no more consistent double vision, no more frustration. I couldn't be happier with the choice I made to leave private equity farmed health care and to have joined Meadows Eye Care as a patient. Dr Firl truly exceeded my expectations.

What an incredible office! Everyone who works here is truly so sweet, so kind! They helped my…read moredaughter out so nicely, it was so quick to given it was our first appointment! The doctor my daughter saw was so kind, and he was very informative! My only let down here was they don't have the actual place to buy the glasses.. we were referred elsewhere for the actual frames which honestly wasn't too bad since they gave us Eyeglass World's info and I'm SO happy with our experience there! So all in all, it was an awesome experience! Thank you for your kindness and your help! My daughter has her new glasses and she couldn't be happier to be able to see!

Took an early 710am appointment with a DO. Arrived 710, checked in on their kiosk at 711. 1 hour…read morelater, no movement. They don't care about your schedule or time. Zero focus on patient experience. This will be my last visit here

Easy Check in, nice staff and clean office. The Shepherd Eye Center is located at the same address…read moreas the Nevada Eye Center. They send you text messages before your appointment to explain the check-in process, which is easy peasy. The only thing I disliked is that they wouldn't take another optometrist's diagnosis of my uncle's cataracts. We essentially did all the tests over again after Dr Roter had performed them last month. My uncle had to spend another $90 just to be told the same thing. After seeing two employees, we finally got to see the doctor an hour later. The office is very warm so if you're like me take some ice. I would also suggest taking some ice water since our appointment ended an hour and 45 minutes later. By that point, I couldn't even make the next appointment because my back was hurting so bad. Oh well! By the time we left at 4:23 p.m., all of the people that were sitting in the waiting room had already left. The doctor was great though. He was very nice to my uncle.