1. Estrella Insurance

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Orlando, FL

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Estrella Insurance

5.0 (2 reviews)
Open • 9:00 am - 7:00 pm

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Services - Estrella Insurance

Homeowner or property

Car and truck insurance

Life insurance

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4 years ago

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9 years ago

Great service and always so helpful. Sabrina is a hard worker and achieved what i was looking for. Insurance at a great price :)

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Susan Collins - State Farm Insurance Agent - State Farm Logo

Susan Collins - State Farm Insurance Agent

(7 reviews)

Waterford Lakes, East Orlando

My husband and I have been with State Farm for over 10 years. While in another state we lost our…read morehome and everything inside while we were away on an overnight anniversary trip. It was the most devastating moment of our lives but even though we were scared to death State Farm helped us and we got through an impossible situation. After that we knew we wanted to remain State Farm customers so once we started our lives over again about 2 years later and moved to Orlando we located our local agent and met with them. Susan's office was amazing. Fast Forward to a year ago and we had severe roof damage due to the hurricane and again they covered it completely within 5 days. Stephen at Susan Collins office is an amazing individual to work with. I can't speak for everyone there but he is great. I have him writing car insurance for my daughter, a small life policy for her, a large life policy for my husband and short term disability for my husband. If for any reason you need anything call Stephen he will take care of you.

I've had a very disappointing experience with this State Farm office. They are extremely…read moreunresponsive unless they need something related to my money. When I actually need help or support, messages go unanswered. Back in October, Carmen promised to credit my account but failed to do so. I waited for months and received no meaningful support or follow-up despite reaching out multiple times. More recently, I've been trying to contact them to cancel one of my policies, and once again, they will not respond at all. This is especially frustrating because texting is offered as a communication option, yet messages are ignored when it's inconvenient for them. This lack of responsiveness is unfair and unprofessional. I do not recommend Carmen or this office.

Estrella Insurance - homeinsurance - Updated October 2026

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