No one was there....no one answered the phone .... I needed to contact you regarding a dental chair

For the colleagues in the dental business, we are trained as dentists and not technicians. We are usually bitter that anything sold to us in this field comes with a huuuge price hike. If you talk to a rep from schein, Patterson, etc, they want to sell you nice new equipment. So usually a single operatory with the dental chair, stools, delivery unit, will cost about $15-25k new (dci-adec). And you all know that is being modest. But with that $15-25k you get white glove delivery, all the cords tucked away, and a training session on what each button does. I'm a rather buy it and I'll figure it out type of guy, and hate paying premium for someone showing me how to regulate water pressure or programming a chair. Estrada dental sells you "Used" dental equipment. So you gotta do your own research. If you buy a chair or a chair part made in 1995, it's 25 years old!! So even if it looks new from hank, I might break on you or need a replacement part or two. So just know what you are buying. For me, we bought 7 pelton crane spirit 3000's and 3 boyd chairs. They were rewrapped in a custom green upholstery. These guys will make these chairs look brand new. The upholstery team is top notch. The pelton cranes chair I bought refurbished, but bought NEW delivery units from DCI that they installed onto the chairs. I also got a midmark air compressor, and bunch of doctor and assistant stools. Advice when buying used dental: anything with lots of moving parts: buy new or slightly used. Like delivery units. Chairs and stools: if they're new upholstery, and the hydraulic works great, why spend over triple for new? BUT!!!! Be very ready to grab a wrench or have to buy a replacement part. For example, the chair pad controls on the pelton cranes are very annoying. They work, but i spent $450 per chair to buy different foot chair controls. So be ready to spend a few bucks to fix it up more to your liking. So I spent about $10k an operatory. Yes. Some stools were weird, some chair arms swayed a bit. I swapped out some stools, and even swapped out 3 chairs because we wanted them to go "lower". Hank will give you a sweet deal, but I'd be ready to spend 10% more and some time to adjust it by yourself. So we have 10 operatories. I can get away with a chair or two needing adjustments and not being used temporarily. After everything was installed, it took like month and a half to work out kinks. If you buy new, that may be like 2 weeks. Darin, who installed everything, is a very knowledgeable guy. He runs around and fixes and installs everything, but is usually super busy! But again, know you are buying "used". It's not for everybody. But I feel we saved about 100k. So with that saved money, we were able to buy a NEW CBCT machine. If you are pretty handy your self and can adjust some dental chair issues yourself, go with hank. If you don't know how to swap out a 3 way syringe, or tighten a swinging radius arm, maybe better to pay the premium and buy new. But I am very pleased I went with estrada dental. Just remember! Do your own research! See for yourself the pix of their handy work! read more

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Your first sight as you walk in the door is the coolest collection of antique dental equipment on the West Coast- Which I might add is all for rent should you need props for a film project. Find easily the dental supplies and dental equipment . For over 2 years, dentalequips has been a trusted dental suppler in providing dental equipment and dental instruments. We do this by providing customers great communications, clinical dental supplies, medical equipment and office essential equipment that help you manage costs, deliver excellent care and develop loyal patient relationships. dentalequips.co.uk read more

Took the equipment from me, promised the money, so far he, the owner, hasn't paid. We will see how long it takes....or if I ever get paid.

Recently bought a used Airstar 50 compressor from him. The owner Hank had told me the equipment is pretty much brand new and in perfect shape, so I bought it. After a few months in the compressor started to malfunction and would not maintain steady pressure. Called him about the problem, promised he would send his technician to take a look within the week. Few weeks go by, no response. Called again, told me same thing, another few weeks go by and still no response. This goes on for the next few months, until finally I got fed up and called another company (Pearson) to send technicians to fix the problem. They came in and noticed the internal wiring of the compressor was all wrong, and told me they needed to take apart the whole thing to fix it. The unit was missing it's manufacturer Vin number so they couldn't ask the manufacturer for additional support either. At this point I'm worried if this product was possibly stolen, and also super pissed I paid good money for a clearly defective product. I ended up having to pay the Pearson technician service fee and they couldn't even fix the thing. I call Hank again and leave him a pretty aggressive voice mail explaining what the Pearson techs had told me. He finally responds and tells me that he has been busy and had to hire a new technician, hence the delay in service. Told me the equipment is still under his warranty and he would replace it if his techs can't fix it. Fine, I schedule a appointment again hoping that he would keep his word this time. Long story short his new tech finally shows up! Looks at the compressor and tells me it's no good (go figures). He replaces the compressor with the exact same model they had at their warehouse and assures me that this one works since he just tested it the morning before he brought. Great! Took forever and a lot of headaches but now I finally have a working compressor that I should have had months ago in the first place when I initially bought one from him. Problem solved right? Nope. The owner Hank has the audacity to send me a bill for a service fee. F-ing unbelievable. This all could have been avoided if you didn't lie to me and sell me a defective product! I still had some needs for dental equipment, but you could kiss this customer good-bye. BTW his new tech was really cool and helpful. Kudos to him. read more

Did business with Hank, does not keep his word. Took equipment from me and wouldn't pay what we agreed on and I had to keep calling him to get paid much less than what we had agreed on. His word is worthless, do not do business with him, go with someone else. If you go with him, get everything in writing before he takes your equipment. read more

Worst service. I compare this place to the worst used car salesman experience ever. Any money saved on the product goes out the window when having to pay for shipping back and forth when one doesn't get what one orders the first, second and third time. Truly unbelievable. After several weeks of back and forth with a curing light that came without the glass piece the first time, it was missing the connector to the base the second time, I am heading to post office for third time to return this useless light and run back home and dispute my credit card charge which of course was charged on time !!!! And can't wait to get my assistina back from "repair". I already have shipping box ready to send back and cancel payment if it doesn't work. I hope you're reading this Hank since you said it was already shipped and I m sure it hasn't ...so better make sure it works. Yours truly.... Truly annoyed in The desert ! read more

I dealt with Hank 20 years ago and had a great experience. A a year and a half ago I called him up to reupholster 4 ops. As usual he was super friendly. He showed up unannounced to give an estimate. He also didn't follow thru on getting the job started on time. Unprofessional. During instalation the guys broke one of the chairs. Hank was no longer such a friendly guy. Basically told me too bad, it's an older chair and would have broken anyway. Maybe. Now a year and a half later the fabric is breaking down and fraying. Will no longer do business with Estrada. Hank just doesn't seem to give a damn about customer service. read more

This guys sells defective product. We bought a PERIO PRO3 that he said was BARELY USED, but never seems to work consistently. Finally we paid Patterson Dental and they told us the carrier was defective. Hank sent us a replacement part. When it was still running intermittently, he said we needed to "adjust the gears" and when I asked him to pay half of the $195 repair bill from the local Patterson office, he HUNG UP ON ME. He gets a big FAT ZERO FOR CUSTOMER SERIVCE. read more