BEWARE, not a trustworthy business!…read more
My wife took our son to Makayla for an "acne boot camp" treatment on 11/30/24, during which Makayla recommended Face Reality brand products for him to use. We trusted her recommendation, and my wife paid in full for the products that day, as Makayla claimed she would place the order immediately.
However, my wife did not receive any order confirmation from Makayla via email or text, which is standard protocol. But my wife trusted her. A week passed, and the products never arrived. My wife reached out to her multiple times for an update, but she completely ignored her inquiries.
A week later, Makayla finally texted my wife to say the company's website was back up and that she would place the order. This contradicts her previous claim that the order was already supposed to have been placed on 11/30/24. She then asked for our home address again for delivery, which my wife provided. To make matters worse, Makayla claimed she had given my wife the wrong total and that the price was now higher than the original amount of $197.
My wife went to the Face Reality website to confirm the cost of the six products Makayla allegedly ordered and found they totaled exactly $196. She shared this with Makayla, who then admitted she had ordered a professional size by mistake. This was yet another excuse that lacked credibility.
When my wife requested confirmation of the order placement and an estimated delivery time, once again, there was no response from Makayla. She vanished for days without any communication. Unsurprisingly, the products did not arrive, and Makayla ignored multiple texts and phone calls.
Eventually, Makayla resurfaced with the claim that the products had been mistakenly delivered to her home instead of ours. She attempted to blame Face Reality, claiming they had apologized to her for the mix-up. This excuse was hard to believe as well.
Makayla arranged for my wife to pick up the products at her workplace the next day between 3:30 and 4:00 PM. Predictably, she failed to show up, stating she was stuck in traffic. My wife, being understanding, wished her a safe trip home and they arranged to try the pickup again the following day, Saturday.
On Saturday, my wife reconfirmed with Makayla and waited all day, yet once again, Makayla did not show up. My wife attempted to text, call, and email her throughout the day, but received absolutely no response--not even a courtesy message indicating a change of plans.
Makayla's behavior is unacceptable, unprofessional, and it's clear she is conducting business in a shady manner. It is our belief that she took our money with no intention of ever delivering the products. There are no products, no refunds, no apologies and she has gone completely silent. As of still to this day (1/8/25) my wife still has not received any products or promises of a refund. I am taking decisive action against her through my credit card company because what she has done is fraud, plain and simple.