Horrible experience. Gets an F. We, an elderly couple, ordered a custom-built "450-lb-item" from (call it) "Company G", North Carolina, costing $4K. Too bulky and heavy for UPS or FedEx. Company G charged us $700 to ship 450-lb-item by truck (they prepaid Estes), which is normal for this category of item. We were supposed to get "Estes Final Mile® Home Delivery," but didn't. What happened: guyG = guy from Company G guyE1 = first guy from Estes, central Wisconsin guyE2 = second guy from Estes, central Wisconsin GuyE1 called, asking when can he deliver? We told him 450-lb-item had to be set inside a garage. He said "nothing in my paperwork says that--they will leave it on curb. We contacted guyG. GuyG contacted guys at Estes, giving them a "talking to," telling them that 450-lb-item needed to be put in garage, NOT set on curb--customer had paid extra--supposedly guys at Estes understood. After Christmas, Estes called again to get correct residential address to deliver, since they seem to have gotten a partial address. Can they deliver that day, the day they called? We said fine. They asked, "Is 3pm okay?" We said fine. (We can't see driveway from inside house very well.) At 12:30pm, (we later deduced) (and since they wanted appointment time for 3pm, we were not "on the lookout")--they delivered 450-lb-item on curb--they could not bother themselves to announce they had arrived, and departed without a peep. They clandestinely snuck in and out. The situation was all too convenient--we feel it was a set-up--no delivery company delivers anything 2.5 hours EARLY‼ 1:30PM: husband went outdoors to do a chore--spots 450-lb-item sitting on curb 50 feet from house+garage--has a conniption-fit. Calls Estes irately. GuyE2 disavows all knowledge of delivery men (not me, not me, not me) dumping 450-lb-item at curb--plus not announcing themselves upon arrival and not getting 450-lb-item into garage. GuyE2 says because of COVID, their default is to leave things on curb--NOT SATISFACTORY ANSWER--truck long gone, cannot return today. Leaving-on-curb is like old-time blaming-it-on-the-computer. 450-lb-item must sit outdoors, unprotected, overnight, in the elements, on a shared driveway--he will have truck return tomorrow to move 450-lb-item into garage. WTF? So, where the f - - k does "Estes Final Mile® Home Delivery" fit into this picture? We are a residence. What mindless bumpkin leaves a 450-lb-item for homeowner to figure out how to get off the street? We understood, Company G understood, GuyE1 understood, that WE ARE A RESIDENCE, that we prepaid for 450-lb-item to get delivered INSIDE A GARAGE. So who dropped the ball? Both GuyE1 and guyE2 disavow screwing up. "Estes Final Mile® Home Delivery" is a joke, a ploy to squeeze yet another hard-earned dollar out of a customer. We got rooked. We overpaid for shipping that Estes did not honor. We want a refund‼ Estes = dishonorable, shoddy company. No attention to detail. Out for the money. Union probably controls everything. Have advised CompanyG to NEVER, EVER use Estes again. read more