For 26 years, State Farm has been my trusted insurance partner, and my experience has been…read moreexceptional. Jessica Romero and Chris Waterman stand out as genuine, caring individuals who go above and beyond for their clients. Jessica is always ready with clear answers and outstanding service. Their email responses are lightning-fast; they return calls right away, and they break down policies in an easy-to-understand way. Jessica's expertise shines through every interaction; I highly recommend reaching out to her.

Chris Waterman has been our insurance agent for many years. Chris and his team have been and have…read morealways been very knowledgeable, pleasant, extremely helpful and reassuring with any problem or questions we have had. It is very refreshing and reassuring that good people like Chris and his staff are there to help. Chris keeps us advised as to what is happening, and reviewing what our insurance needs may be. We recently had quite a challenging problem and Chris went WAY above and beyond to assist my wife and I, and more so to help everyone involved! Thank you, Chris for your time and assistance! I strongly and without hesitation recommend Chris Waterman for any and ALL of your insurance needs.

Sonia is an absolutely outstanding insurance agent! She is knowledgeable, professional, and truly…read moregoes above and beyond to make sure her clients have the best coverage for their needs. She took the time to explain all of my options clearly, answered every question with patience, and made the entire process simple and stress-free. What really sets Sonia apart is her genuine care for her clients. She is responsive, trustworthy, and always willing to help whenever I need assistance. I feel confident knowing I have someone like Sonia looking out for my best interests. If you're looking for an insurance agent who is honest, reliable, and exceptional at what she does, I highly recommend Sonia. Five stars all the way!

Albert was such great help as I found myself trying to get new car insurance. He text me and…read moreemailed me all the information I needed and went as far as calling me to follow up. Let's make sure he gets this message from me. Thank you Albert!

Messages not returned. Multiple times. When we first moved nearby, we called requesting to become…read moreclients. Messages not returned. (Phone calls AND emails) Years later, when our agent retired and we got assigned to this office, we contacted them again and messages not returned. I'm like, what is their problem? So I researched her on Facebook and I see now what it could be. She is a MAGA Republican and I guess can't be bothered to do business with those she disagrees with. If this isn't it, then I don't know what a person has to do to get a response. Too bad, we are great clients. I would have never even checked to see what she believes in if she hadn't been so incompetent. I have requested reassignment to another agent. Why does State Farm keep agents like this around?

We had a review with Rebecca Baker. We are so glad we did. Rebecca showed us gaps in our coverage…read moreand also suggested ways for us to save some money. I will sleep better now, knowing that our insurance is up-to-date.

You know, your reputation at the end of the day means everything to you. This is what I feel about…read moreValerie Menefee @ State Farm. I have been with State Farm for more than 20 years. We had a pipe burst on us and we filed a claim. They were doing nothing to help us. I called my agent, Valerie, whom I've known for two decades and expressed my displeasure and she came over immediately and took her own pictures. She apologized profusely and said she would handle this. Within days, she had an adjuster call me to say they will be paying my claim by Friday! She knew I've never filed a claim in my life and she was bound and determine to make this claim an easy one. Valerie, cheers to you! I will forever be your client!

Not helpful. Was immediately turned away for not wearing a mask and even asked if I was vaccinated…read more These people were rude and stuck up and suggested I couldn't afford their insurance. Truth is I wouldn't buy a used rag from these people. Rude doesn't being to explain. My suggestion, treat people fairly and with respect specially if want their business. Vaccination status does not give you the right to mistreat people, this isn't the 1940s. Truly a disappointment.

I wish I could put zero stars, but this is the only way we're allowed to document a review. I had…read morean extremely unprofessional and hostile experience with Crystal, the office manager. I called to inquire about insurance coverage and was later told that I had "consented" to policy changes that I did not authorize. When I tried to calmly explain that I was seeking information only and did not give consent, Crystal became hostile, repeatedly interrupted me, and spoke over me while insisting on her version of events. She stated that my "consent" was verbal and based on internal notes, even after I explained that I keep my own notes and did not agree to any changes. She was dismissive, refused to acknowledge my concerns, and would not escalate the issue. She repeatedly told me that there was no one else who could help me and that if I wanted to complain, I should "call or email Cindy," the owner. Throughout the call, Crystal showed a complete lack of basic customer service professionalism. The situation escalated further when she used profanity toward me, specifically telling me "fuck you." This behavior is completely unacceptable, especially from someone in a management role. This experience left me feeling disrespected and concerned about how consent, documentation, and customer complaints are handled at this office. I would strongly caution others to document every interaction carefully.

Worst State Farm agent and office I've dealt with. They are incompetent and the manager made no…read moreapologies or took accountability for their many screw ups. When our office in Running Springs closed we were assigned to this one and it was one problem after another, too many to mention. I finally had enough and switched to another agent that knows what they're doing.

Since most just skim the preview, I have to start by saying Willie is THE man. Seriously, Jake has…read morenothing on this guy. Are you shopping insurance for anything? Call and ask for Willie. You'll understand. My first experience with State Farm and Willie was shopping for rental insurance. I'd never had insurance for anything aside from vehicles and work benefits, so it was a little overwhelming. What coverage do I need, what does the coverage actually entail, and what's a good deal for the right kind of coverage? Well, I had no idea. I lucked out being helped by Willie, who had all the answers I needed. Not only did he have answers, but he had patience. Every detail about the policy lead to more questions, and Willie answered them all happily. I was beyond please with my initial experience, but still, as many of us do, I still wanted to shop around and see what else was out there. I thanked Willie for his time and help, and he thanked me for the opportunity and asked if he could follow up with me. Of course! I appreciated that kind of service. Well, he didn't have to follow up. Two calls to competing agencies and all they did was make State Farm and Willie look better and better. One company was a little cheaper, but the agent was no where near as knowledgeable or helpful. I'd happily pay more for better service, and that is exactly what I was getting. Willie won my business and I felt great about it. I was excited about purchasing insurance - think about that for a minute. Two years later, and State Farm has insured my home, my belongings, even my wedding! Recently I reached out to Willie by email after having not spoken in awhile. I was hoping to get a response by the next day, but instead I got one within 20 minutes. I don't "shop" for insurance any more. Could I find a cheaper policy from a company I've never heard of? It's possible. But when it comes to protecting my home and the things I care about, I don't want cheap - I want someone I can trust. For me, that's Willie and State Farm.

I had been a AAA customer for over 20 years but when they called to cancel my homeowners insurance…read morebecause we lived "near" a fire zone I made the switch. I have known Dave for years and I was always looking for a reason to work with him. I moved all my policies to State Farm and they have been fantastic all the way. Great rates and professional recommendations to keep my rates competitive while retaining premium coverages. Give them a chance!! You won't be disappointed.

After my longtime State Farm agent retired after serving the community for 40+ years, I was…read moreautomatically assigned to another agent who was unresponsive. I decided it was time to find someone new, and I'm glad I found Scott Stevens. Scott is honest, clearly explains pricing, coverage, and your options, and works with you to find the products that best fit your needs, and not what benefits him or State Farm. He's also incredibly responsive. If he's out of the office, he lets you know who's covering, so you're never left wondering why someone else is reaching out. Great service, great communication, and someone I look forward to working with for years to come.

Excellent. Viviana and other folks answering the phones, are excellent and cheerful…read more Sam

I have been with State Farm for 40+ years and almost walked away from this company twice. I found…read moreAmy after my other agent was no longer with State Farm and was going to be reassigned to another agent. I did some homework and read some reviews and chose Amy as my new agent. She is absolutely amazing!!! Never has an agent scheduled a consult to answer questions, explain the details of my policies and to make sure I had adequate coverage to protect all of my assets. As a result, I was able to increase my coverage and lower my premium because my home had sprinklers and an alarm system which allowed me to get some discounts. Amy and her staff were professional and best of all they followed-up and got back to me quickly. I was amazed at the high level of service in this day and age. There were other agents closer to me, but well worth a little extra drive to have Amy as my agent.

Honestly speaking, I just changed offices. The reason is that Ms. Blackwell when needed, never got…read moreinvolved with me. I had a claim and my direct agent, Sidra, is worthy of 5 stars. She is kind, patient, very sweet, and thorough. In my case, I was having an issue with the Claims Dept. and even though Sidra went the extra mile and made calls to the Claims Dept and repair shop on my behave and actually did everything that she possible could do, Ms. Blackwell never stepped in to help me. Ms. Blackwell never returned 2 calls which she was schedule to return and I found this quite disappointing. Since I am reviewing Sidra, my personal agent who handles everything, I am giving her a 5 star review. She deserves it, but I don't believe the agency owner deserves it.

We moved from San Francisco to La Quinta this past year. I chose to change my broker/agent to…read moreMelanie Villeneuve's office so as to have someone more familiar with the local insurance issues. I'm so glad we did. Her team has been extremely helpful not only in the process of the venue change, but also with any questions we've had. In my experience her team is second to none. My direct interaction with both Dayle Gomez and Bel Guerrero have been outstanding. They are both knowledgeable, exceedingly helpful and gracious. Their communication skills are outstanding and when they say they'll do something we feel confident it will get done and they will loop back to confirm. Anyone interested in using Melanie and her team can rest assured they are in caring and capable hands.

Excellent service provided by Dayle Gomez. We kicked things around last year but now I've…read moretransferred all my insurance coverage to State Farm.

fast, easy, convenient, always available. provided quote…read morequick and made adjustments in a prompt manner. so far i am pleased with starting the process of getting insurance with them.

Mike is very personable and always is there to answer my questons…read more I have many cars and we talk over all my options. He is a good guy.