The new Intermodal Station in Plaza Elíptica is located in the South- West area of the city of…read moreMadrid. The different modes of transport involved in the Intermodal Station are: intercity buses, that access to the city through the A-42 Highway and the Vía Lusitana Av., urban buses that have stop in the surrounding area of Plaza Elíptica and the two Metro lines, L -6 and L -11 , which have stations nearby the square.  The Intermodal Station has three underground levels with 20 intercity bays and urban buses stops are available. The new Intermodal Station integrates lines 6 and 11 of Metro de Madrid and has commercial areas contributing to the financing of the construction and operation of the Intermodal Station. It has exclusive access tunnels for buses on two levels, longer than 600 m, which reduce access time to the Intermodal Station avoiding the main areas of traffic congestion. It also has parking area for empty buses and a system of ramps that allows communication between different levels and entrances/exits, interchangeably, with the two main roads, A-42 and Via Lusitana. The project includes the final design of all elements, infrastructure, architecture, all kinds of systems and facilities, furniture, etcetera.

This place was confusing and there are no seats to wait for your bus so we sat on the floor of the…read moreterminal. However, as a pilgrim you end up doing this alot. You can easily catch the wrong bus if you don't double and triple check. I mean I know there's a language barrier but even the drivers almost made us go on the wrong bus. We bought our tickets online but they really don't check. We were trying to go to Astorga and boarded the bus number which was on our ticket. Then the driver made us go on a different bus. The actual bus is comfy with foot rests. There is a restroom on the bus but it's nasty I was told. Similar to one on a catamaran, pee all over the floor. So we just held it until the first rest stop. We had planned to catch a train but it sold out. The bus was pretty cheap though $30 and only an hour longer. The bathroom was nasty and there was no toilet paper.

This bus station went through a really great renovation. Last time I was here was about 4 years…read moreago. Back there you needed to wait for the buses outside, it was unclean and it seemed insecure. Now it has a great waiting area with some small shops and places to eat. It now has clean bathrooms, is well lit and has really good signs. It also now has escalators. Very surprised in a positive way of how much improvement has been done.

We took ALSA from a clean Estacion de Autobuses in Malaga to Seville's Estacion de Autobuses de…read moreArmas (dated and doesn't even have taxi stand outside; we had to drag luggage down stairs to street level ). The bus interior was clean and there's free wifi + behind-seat TV screen entertainment The driver was professional, polite and greeted us at door. We were provided with earphone and bottled water upon boarding. Didn't get that riding on competitor buses. The seat number is on window. From our limited experience (we also took bus from Malaga to Granada) we feel ALSA has the best on board service traveling by bus on day trips or from one city to another in southern Spain

Terrible bus company. Makes unannounced stops with complete disregard to the customer. If at al…read morepossible, take the train and avoid ALSA at all costs.