Very disappointed: Problem solved but the service can only be labeled as inferior, characterless and un-involving. Quoted one price for service an charged an inflated amount with less than 1/10th of the work performed on the vehicle. When I spoke to the representative that scheduled the appointment, he totally passed the baton to another representative because their name was on the the work order, even though he made the appointment and had intimate knowledge of my vehicle issues (I spoke to him over the phone about the issues and scheduled through him).
When I requested a diagnostic report (of the (full) inspection), I was given a "song and dance" routine filled with lies, falsehoods and nothing resembling the truth. This dealership (business) appears to believe in the "One time sale" motto. Make the money today and care nothing about the long term customer. They failed some of the simplest sales and marketing (common) practices that a 1st year student would ace: 1) to address the needs of the customer, 2) Test for "Yes" and address there "No" and 3) Align with the needs of the customer.
If their sustainability of sales is based on the service department's ability to provide maintenance (service after the sale (another "BASIC" sales/ marketing piece of knowledge), their margins will decline quickly. read more