Can not say enough amazing things about the work my hairstylist Lenzie does on my hair. As someone…read morewho moved here from another city, it took me three years to find someone I could trust. Having naturally curly, thick hair it is hard to find someone who knows how to cut it right and not look uneven. Not only am I her client my wife is too and we would not have it any other way. Lenzie is kind, funny and helpful and offers suggestions when I am looking to try something new. She also handles my hair dye and root coverage. I highly recommend you check her out! I have included pictures to show off her work!

Very disappointed with my experience at Luxe Spa…read more I had a facial on 9/5 that unfortunately did not meet my expectations for a nearly $200 service. The dermaplaning felt rushed, and afterward my skin was noticeably irritated, which is unusual for me as someone who has had dermaplaning done regularly. The overall experience also wasn't particularly relaxing. There were several instances where products or jars were placed down loudly enough to startle me while I was trying to relax. For a service marketed as a relaxing, luxurious experience, those details really matter. To be fair, the esthetician was very friendly and kind, so my concerns are not about her personality. What has been even more disappointing is the lack of customer service afterward. I emailed Luxe Spa on 9/8 explaining my concerns and asking someone to reach out to discuss the experience and how it could be made right. After receiving no response, I followed up, and I still have not heard anything. I intentionally reached out privately first because I wanted to give the business an opportunity to address my concerns before leaving a public review. Unfortunately, being ignored after spending nearly $200 on a service feels extremely unprofessional. I expected much more from Luxe Spa and will not be returning.

-*Shannon is delightful-she gets 5Stars!*--…read more I have gone many times with Shannon & had a delightful experience (she is super!) but the 2nd last time I went she was busy so I saw Katie who was horrendous. I'd been growing out my hair I showed pics and clearly said I only wanted an inch off. she repeated this back to me. One Inch no more. Then She sliced off over 18". EIGHTEEN INCHES !!! I said was unhappy but there's nothing to be done after that. I asked her to stop cutting. Then she cut a 2nd, different crazy angle. I demanded she stop. Another senior lady came over to try to fix her mistake , she did a 3rd, totally different angle. So 1/2 may head has 3 different angles and the other side was still long. 22" on one side above my neck on the other. I still tipped her 30%, not before grabbing a hunk of my own hair off the ground. I left. This is 2days before my bday too. I went in to talk w manager next day, she excused her with the old "maybe she didn't understand" blah blah... I showed her the ref pics (all super long) and the 18"hair hunk she hacked off me and she couldn't believe it. Other stylists came to look at the mess. Everyone shocked. I said if Katie didn't know difference between 1" vs 18" , she had no business cutting hair. So, They set me up with another stylist to fix it. I she did but I went from the longest hair I'd ever had to the shortest Id ever had. And never planned to have. It was now only 3" in the longest place above the spine's bump at the back of my neck above that from where it had been over 22" long in the longest part of my back the day prior when I'd requested a trim of "no more than an inch". It Took 3 years to grow back close to this and has been 5 years to get it to the same length and in same healthy condition. I waited more than 5 1/2years to write this bc I'm still mad @ that awful Katie. She never admitted fault or said sorry. All her coworkers all shook their heads. The salon made it right but now I had to double tip 30%+ bc I didn't want anyone to say I was cheap or didn't tip +30% +even though she literally ruined my hair for 5 years + wrecked what I'd worked on for five years prior. So basically a decade. I have them 2 stars bc Sharon gets 5stars but Katie dragged them down to 0stars, the place made it right but the experience w/Katie was so poor I can't in good conscience give over 2 stars - it's taken 5.5years to write this as it was that bad and prior to that rotten Katie, the salon itself and Sharon were so good. The lady who ultimately fixed it all did what she could. She was in the awkward position of having to rectify it and also has to work with her still so I understand her neutrality, she was lovely I have since forgotten her name but she was stoic due to circumstances but fine. She saved my head but needed to take off much more due to the 3 misshapen angles in the back quadrant. As such, my over 22" hair was shorter than 3" by the time it was styled. I haven't been back since. Tl;Dr: Shannon = 5 Stars, salon=4 stars, other lady 4stars, Katie = 0 stars, minus due to taking 18 inches off instead of one inch.

This is a great salon! The interior is beautiful and spacious, and they offer a lot of different…read moreservices (cuts, color, waxing, massage...). I also like that they have lots of products for sale, including amika and KMS, two of my favorite hair care brands. They also sell jewelry and other items outside of hair care. Amber cut my hair and she did a great job! The chairs in the shampoo station are adjustable so it was more comfortable on my neck than in other places I've been. She did lovely cut and I had a relaxing experience overall.

I was able to walk in as a first-time customer. I was lucky enough to get my Brazilian and armpits…read morewax without an appointment. A whole vibe is 'oldie but goodie with a few empowering female statues and pictures. You'll need to check in with the front desk. That person guided me to the third floor to get my requested service. I was a little confused when I arrived because I wasn't sure what to do but sit and wait until an employee called me. The quality of the work is good! I am happy with the outcome, especially since it's my first time!

I got my hair done by Victoria last week and let me tell youuuu.... Wow! She did an amazing job! I…read morewaited a little while to post my review to make sure I still loved it a week later and I absolutely do. This color is stunning! Victoria was great by the way. She even talked me into getting my first Brazilian. She did not make it awkward at all. I absolutely loved my visit to Mark and ME. Will definitely be back!

Wow Lori is so accommodating and helps cater to your specific wants. She has a wonderful demeanor,…read moreand is incredibly patient with more challenging customers. Thank you Lori and we are looking forward to seeing your for Leila's next hair appointment! The salon is tucked in a corner of a plaza but has a warm welcoming vibe.

I brought my 12 yr old here for a much needed cut, and especially given his vague instructions of…read morehow he wanted it done, they did a great job. He was fit in quite last minute so I appreciated that. Prices for services seemed quite reasonable, and I saw some nice work on other patrons. I will definitely return next haircut time. Tucked away in a little strip plaza near lowes, it might be overlooked, but it's really quite large inside the salon!

Well I visited the Dream Salon yesterday for my monthly toe nail cutting. And they hired a…read morereplacement for Kathy, she retired. The new girl is Tai. I was impressed with Tai. She's a veteran of the business and does a nice job. And as always, Hannah and Farris were there. Always nice to see them. If you're looking for a new place for having your nail work done, call them. :)

Just visited for the first time. I was given a woman named Linda for a pedicure. She never spoke a…read moreword to me. Not one word. She continued to talk to the male worker sitting next to her in Vietnamese I had my pedicure on Saturday and today my polish is chipping. There was many nail salons to chose from. Do better !

I came here randomly years ago Since then I have been bouncing around looking for the same…read morequality, i am not going to find it. They do not rush through the cut, there is real skill and profession. I love my hair when i leave this place

This review is for Ms Avy only. Not familar with the other stylists…read more I had just taken a weave out, and am completely natural and she helped to restore my hair to a shiny, soft, healthy and manageable head of hair! I left the salon with flowy silky hair that moved in the wind, and thats a challege for us naturalistas. Ms. Avy uses the Mizani hair care line, which is a top of the shelf kind of product. I am very particular about my hair and am specific about certain tools and product used on my mane. She didnt mind my questions or my hesitations with her methods. I giot my hair treated, trimmed and flat ironed. She is resonably priced, so I will definately come back while here in Rochester.

Courtney is a great stylist and very accommodating. The salon is very conveniently located in a…read moresmall strip mall on E.Ridge Rd.

So after reading the mixed reviews I was a bit nervous to come here, but I'm glad I did. When…read morewalking in you think it's going to be a nice little salon. Its huge! And definitely caught me by surprise. My husband got me a gift certificate for here so it was my first time. Jodie was the women who took care of me. And what a great experience it was. She was so pleasant and friendly. She did a great job on my highlights and cut. I'm very happy with the way that my hair turned out. Another thing that I found to be very pleasant was it was the owners birthday, and they bought them a cake, and shared with everyone. I thought that was such a nice gesture. The decor is very warm and welcoming. It overall was a great experience and I'll definitely be back to see Jodie!!

Deceptive Pricing and Poor Service at Your Salon!! Hey, I…read morewalked out of there on Saturday feeling ripped off and furious. Met with the owner on Friday was quoted one price, however after arriving on Saturday to start the process the price changed to double the amount. I showed Diane (stylist) a picture of what I wanted my hair to EVENTUALLY look like. I know from talking to Michelle (owner) on Friday that it was going to take at least two sessions, price was told to me $225-250. I was quoted by Diane on Saturday 155.00 just for bleaching my hair, if i then wanted baby lites in, it would be 3 something!!! What exactly is 3 something, is that an amount they decide they want to charge you after already pricing you something completely different?? I felt like I was being scammed and taken advantage of. I asked the stylist to rinse off the bleach , I paid, which I should have just let them call the police and deal with it in court, but I paid 140.00 to walk out of the salon with orange hair. Michelle (owner) called and before I said anything I wanted to hear what they told her, of course it didn't match up and it wasn't just because I was there and witnessed it, but I recorder the session and definitely different than what was told to Michelle. Michelle said this isn't about money, but yet refused to refund my money but offered services in exchange. Would you really want a service done there not knowing if they will change the price on you unexpectedly? I did dispute the charge and will have to wait 30 days to find out. If you are a client or thinking of going there RECORD your consultation/service. NYS is a one-party consent state, you do not have to tell anyone you are recording them. Unfortunately, you can't trust anyone nowadays. I will continue to leave my reviews about this unpleasant experience!!

Reliable salon. I've had mani pedi from 3 different people. 2 were good. 1 was great. Haircut was…read moreok.