1. Essential Elements Health and Wellness

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Pueblo, CO

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Essential Elements Health and Wellness

5.0 (1 review)
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Nonsurgical body sculpting

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10 months ago

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Brandi O.

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New Look Solutions

4.3(6 reviews)
3.4 mi

Tech was outstanding. Very friendly and knowledgeable. She made sure I was comfortable and…read moreunderstood the procedure.

I've been a loyal customer to Dr. Key for about 2 years now. Recently with the Covid I've taken…read moreprecautions due to my family's health. Being the fact that Dr. Key is a Doctor I had assumed she is well aware that if you have any kind of symptom of Covid you should cancel an appt and take precautions. I had canceled two appointments recently within a week and a half with Dr. Key. Not only did her receptionist call and ask to pay 50% of my scheduled services that I was getting (despite not getting the services) but also to mention they have a 24 hour no show/cancelation policy. So even though you are ill, she will charge no matter if there is a Covid pandemic currently. The Dr. texted me, not called because that's how professional she is. She told me she could have had a better paying client replaced for my cancelled appt and that she charged me less and that I got a deal for my previous services. I am happy to pay for a service I have booked and I have never asked for a discount. The Dr. made me feel that her priority is money before her patient's well-being. The Dr. humiliated me and put me down as if her time and money is more valuable than mine but then she had the audacity to tell me that I had to follow her clinics rules (24 hour policy), not the CDC nor the Colorado Department of Public & Health rules & regulations. In fact she even mentioned to me at my previous appointment that she didn't care if I wore a mask inside her clinic because she was vaccinated. In the 2 years this was the 2nd time I had re-scheduled an appointment. It is sad that she thinks people are just at her disposal and her patients are not in her best interest. Don't waste your time and health at this clinic.

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Essential Elements Health and Wellness - medicalspa - Updated October 2026

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