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    Essential Contracting

    5.0 (2 reviews)
    Closed • 7:00 am - 5:00 pm

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    9 months ago

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    Kubala Home Improvement

    Kubala Home Improvement

    (8 reviews)

    We love our new window! The sales and service throughout the process was exceptional and the new…read morewindow was installed in less than a day. We would use Kubala Windows again and recommend them to our friends and family.

    Making a substantial upgrade investment in your home requires a lot of work, even before the…read morerenovation begins. My wife and I wanted to replace our home's failing, outdated windows for years and we finally decided to move forward with such a daunting project. Our old windows were drafty, some could barely be opened, and our energy bills were ridiculous. I spent weeks researching well-known national installers down to local companies. It was then that I came across Kubala Home Improvement. As I explored their website, I was impressed by their awards and testimonials. I dug a little deeper and could not find a single review on any business review website in which they did not receive five-stars. I called and set up an appointment with a sales representative (this was the first of many companies with which we were scheduled to meet). My wife and I met with Ben Griffin at our home, and it quickly became obvious that our windows were much worse off than we thought (they were at least 40 years old and had no R-Value). Ben is very affable, and he carefully explained how Kubala's windows are constructed (in the U.S., a huge plus) and every aspect of the replacement process. It quickly became obvious Ben knows his stuff and he was gracious in answering all our questions (there's a lot of information to process). We signed a contract to replace all 15 windows on the spot, without hesitation, and canceled the rest of our appointments. Six weeks later, Serge and his team completed the installation in a single day. They worked quickly, were careful to protect our furnishings, and they simply never stopped moving. They were so quiet that several times my wife and I thought they left to take a break! At the end of the day, I swear they left the house cleaner than they found it. We also appreciated the fact that the installers are Kubala employees, not sub-contractors. That made us even more comfortable in our decision. From meeting Ben, to watching Serge and his crew, to talking with Office Administrator Melissa Russell, everyone at Kubala was fantastic to work with. I can see why they're so highly rated and I absolutely would recommend them to anyone.

    Window World of Western Massachusetts - Entry Doors

    Window World of Western Massachusetts

    (34 reviews)

    I was very impressed with Window World of Western MA from the very first contact. An appointment…read morewas made...Tim Drost...the owner arrived at my door at the agreed upon time...made a brief but thorough presentation. At no times did he try any high pressure sales tactics...such as...this price is only good for the next week as we're expecting a price increase...etc...etc. In the half hour he was there we talked about many things as I was very interested in getting to know the man. His passion about the product he was offering was obvious. We parted with him not getting the order as there was one more company I wanted to talk to. I decided to visit their showroom in Belchertown...I arrived unannounced and was promptly greeted by Grace...who happens to be Tim's daughter...a real family operation. Grace made a thorough and professional presentation of the window I was interested in. When I stumped her with a question...instead of BS'ing me she went and got the answer. Having dealt with many shady salespeople in the past who would say anything to close the deal...this was a very refreshing approach...much appreciated. On to the installation...Slav and his helper arrived on the earlier part of the 2 hour window I was given and immediately got to work. He and his helper...who I neglected to get a name for worked quickly and professionally. Within about 3 1/2 hours the job was completed. Slav and his helper also cleaned up the mess...and...showed me how to operate the windows. I would HIGHLY recommend Window World of Western MA...as a matter of fact...I already have. My neighbor ordered windows and they are going to be installed in a week.

    This is a family owned business and you rarely see personal touches like they provide in terms of…read morecustomer service these days anymore. They had the owner go to your location to have conversations to go over everything thoroughly in a consultation. Everything was well organized and planned and discussed ahead of time including looks and transparent pricing. They did an excellent job replacing old windows. On the day of service they were efficient on time and professional and installation went smoothly. Workers were respectful and cleaned up too. Overall positive experience.

    Essential Contracting - contractors - Updated October 2026

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