Great Job doing my Siding, Windows, and Roof. Will definitely recommend you to our friends and…read moreneighbors.

Did an amazing job siding my house. Their pricing was very fair. They also replaced my gutters. I…read moream very happy with the detail work as well.

I was very impressed with Window World of Western MA from the very first contact. An appointment…read morewas made...Tim Drost...the owner arrived at my door at the agreed upon time...made a brief but thorough presentation. At no times did he try any high pressure sales tactics...such as...this price is only good for the next week as we're expecting a price increase...etc...etc. In the half hour he was there we talked about many things as I was very interested in getting to know the man. His passion about the product he was offering was obvious. We parted with him not getting the order as there was one more company I wanted to talk to. I decided to visit their showroom in Belchertown...I arrived unannounced and was promptly greeted by Grace...who happens to be Tim's daughter...a real family operation. Grace made a thorough and professional presentation of the window I was interested in. When I stumped her with a question...instead of BS'ing me she went and got the answer. Having dealt with many shady salespeople in the past who would say anything to close the deal...this was a very refreshing approach...much appreciated. On to the installation...Slav and his helper arrived on the earlier part of the 2 hour window I was given and immediately got to work. He and his helper...who I neglected to get a name for worked quickly and professionally. Within about 3 1/2 hours the job was completed. Slav and his helper also cleaned up the mess...and...showed me how to operate the windows. I would HIGHLY recommend Window World of Western MA...as a matter of fact...I already have. My neighbor ordered windows and they are going to be installed in a week.

This is a family owned business and you rarely see personal touches like they provide in terms of…read morecustomer service these days anymore. They had the owner go to your location to have conversations to go over everything thoroughly in a consultation. Everything was well organized and planned and discussed ahead of time including looks and transparent pricing. They did an excellent job replacing old windows. On the day of service they were efficient on time and professional and installation went smoothly. Workers were respectful and cleaned up too. Overall positive experience.

I can not say enough good things about Dave Miner and his Crew. I went to work on a Thursday…read moreafternoon and woke up to a new roof on my garage, and a clean yard. Dave came to my house and gave me an estimate, and even though there were extra layers of shingles to dispose of he stood by the original quote. I will recommend him and his crew to anybody looking for roof repair.

Completed the work 2 days after I signed their contract and finished it in one day. I could not…read moreexpect anything better.

This company was hired to replace two sets of staircases and did not follow instructions!!!! They…read morewere asked to work on one staircase at a time and the decided to do what they wanted to do. With this, they took down both staircases, boarded up my doors, left me no access to my apartment and my dogs are now trapped inside. PURE INCOMPETENCE!!!!!!

Phil Beaulieu & Sons completed an addition on the back of my house. I used their service before for…read morereroofing my house. Both times my experience was out standing. The addition was even better than anticipated and was completely done in less than 6 months +/- and their price was as competitive as a sun room we originally wanted. The quality of workmanship is incredible. They came in on budget as stated by the contract and we only had two change orders which were from us. I would recommend them for any home improvement project you may have for your house. Very reasonable and great to work with.

took $2000 deposit and never showed up or explained. Only tried contacting us after they received…read moresummons for small claims court. Never showed up to court and never saw the $2000 again.

We hired Sturdy to replace some windows and doors in our home after finding them through one of the…read moreHomeAdvisor- or AngiesList-type websites (I can't remember which). The estimate process was pretty smooth and we had a quote within the week. They walked us through the materials they would use - which were very good quality windows and doors - and we chose the specifics to fit our home. We waited a few weeks for installation, but they managed to fit us in even with very cold weather. The installation itself was more than just swapping out existing windows and doors - we actually had them cut out holes in the house for a new window and new exterior door. They did a good job with this work and everything was sealed and insulated very well. My only gripe was that some of the finish work (casings, sills, etc.) wasn't up to our expectations. When we brought this up to them, they immediately agreed to make it right and sent another person out. They did a relatively good job cleaning up and disposing of waste, and the laborers were friendly. Overall, we were satisfied and ended up using them for a second job, which we were happy with as well. They aren't the cheapest out there, but they aren't the most expensive, either. I suspect that some of the additional cost is because they properly estimate and manage the projects. There were no extra costs as we went through the work, and they handled all the permitting with the city.

I adore this company! I had a large project done earlier this year and had a few questions about…read morethe windows they installed. Mark came promptly both times and answered all of my questions. Great service.

Very poor experience. All I wanted was a bathroom window replacement done with frosted glass…read more They sent out the typical sales guy who assured me that it was a simple job and that there would be no issues. They requested a 1/3 deposit that could not be paid electronically. This should have been my first clue. Then it took a month for the window to arrive. They then scheduled and showed up with a regular window. And they of course ripped out the existing window before checking. So I had to have the wrong window installed and then wait six weeks for the correct panes to arrive. Then spend two weeks going back and forth to schedule a new installation date. Then they flew in and out on the date and I finally had my window. And it took only 10 minutes following the job being finished before someone showed up from the company and demanded payment. Not throughout the whole process was anything given emphasis until it was time for them to be paid. Avoid at all costs.

Shower/Tub Conversion To Low Threshold Shower. Our sales…read moreperson, Gabriel Stinson, provided an excellent and thorough presentation of what Yankee Home has available for shower conversions. He reviewed our current shower area, presented sample product materials, and had pictures of various installations. The install crew of Douglas and Phillip and plumber Mark, did a complete transformation of our shower area. It looks great. Their work ethic was outstanding. We were very pleased to review the process at different intervals to gradually see the actual improvements. The work crew was professional and cleaned the area completely before leaving. It was a one day installation. Any follow up with our Project Manager Tom, has also been timely. We recommend Yankee Home for your shower conversion/installation work.

I wanted Yankee home to come to my house and change my tub and the walls inside my bathtub that's…read moreall. I spoke to a gentleman he gave me the runaround and said will do the hole bathroom and I said I don't need the hole bathroom done . and I try to explain to him how we need a tub and walls and then he got mad and he told me to call The chamber of commerce then hung up. I'm glad I didn't use them after reading all these bad reveiws.

great service with a reliable, experienced carpenter with…read more credentials and community minded service. I would highly recommend James for any of your home carpentry or window service needs. I was very pleased with his prompt and professional carpentry work on my home.

James and his crew did an outstanding job on our home. We had replacement windows already installed…read morebefore we purchased the home, but the trim around them was atrocious. James wrapped all of our old trim with aluminum to make it look brand new while maintaining the architecture of our home with three stained glass windows. James takes pride in his work and does it right the first time without cutting corners, treating your home like his own. He is very personable, communicative, and will offer the right solutions for your unique project. On top of that, prices are very reasonable for the exceptional quality and care he puts into your project compared to the competition. The only issue I had with Bennett & Sons was not hiring them sooner. I am very pleased with their service and communication throughout the process and plan to hire them back in the spring to take on another project. 10 out of 10.

Chose windows with sales rep who gave us contact info of 3 contractors. Mentioned she found them…read moreby seeing their trucks around town etc. At no point did she ever offer us an "installed by Pella Quote". Installation began mid Nov. At one point I heard a circular saw, they were trimming headers & sills because the windows were too big for the rough openings. I found out they were cutting the rough openings bc most windows were too big. The foreman and I determined at one point when they were trying to put in the upstairs bath it belonged in the downstairs bath. Turns out all the windows were in the wrong holes. And then we found one of the windows was not even ours. They had to pull out all the windows & put them in the right holes. It was at this time I met with the contractor & sales & we noticed several warranty issues. The living room, 2 of the 4 window latches were loose because the screws were stripped. Sales took pictures & was supposed to investigate. We also noted the felt insulation was mangled on the same window & a sash in the bedroom had a gouge in it & a scratch on frame of 1 window. I know all the installation issues happened due to the installation crew I chose but this was the crew I was referred to by their rep while never being offered a quote from Pella which would have included labor if future issue were to arise. Late Nov, I call to see what is going on with the latches noted a month before. She said she sent the info to service dept & she could not look up the info or ticket number on it bc they didn't allow her to use the computer anymore. I got the phone # to service & called them, the manager was not available. I called next day & they were closed. 3rd day I talked to Manager, as he look up my case he found it & said the ticket for the latches was just opened two days prior by the store. So, Sales realized they never did do anything about it. Had they done it in the beginning the replacement window would have been here with the correct window for the bathroom & I could have had it swapped out by the contractor while he was here. Servic scheduled a tech to come look at the latches. 2 weeks later, tech got here he said it was a manufacturing defect & said he could do a temp fix by putting in a wood dowel in the hole. Said it might/might not last & I had the option to swap out the fixed panel of the 3 panel assembly . A permanent fix is better than a jury-rig & opted for that. He opened a ticket. About a month went by & I reached out to Service to see what was going on & he said he was waiting for an answer from someone as to fix. So, I waited yet another month & called & he said that he was sending out 2 technicians to do the repair & he would have them bring the sash & paint & felt with them. The 2 technicians arrived & I asked about the plan, & they said "huh?". The agreed they were clueless as to why 2 techs had been dispatched since they had no plan. They came in & inspected the front window again. Both agreed the latch issues were a manufacturing defect & took a bunch of pictures again. At this point they tell me the center stationary window is not removeable & the whole unit would need to be replaced but it was covered parts & labor so not to worry. After 2 weeks, service said the new unit was to arrive on 4/22 & I would need to be here to sign for it. I replied: since it was covered parts & labor, that it would be nice to schedule his guys to put it in the day it arrived. He replied: only removeable parts & simple repairs are covered by that warranty & this situation was therefore not covered. He went on to say that if I got a quote, they would submit it to Pella for consideration & that at times they make full or partial coverage. I requested for Pella to do the reinstall so that I could be sure it got done right but they refused do the reinstallation. I got a quote & sent it, it was 450.00, he submitted it. I got an email saying that Pella had agreed to 1/2 the cost. I still felt that due to all the issue I've had with this project I wanted to pursue the full reimbursement so I emailed Servce as such on 4/10 but he did not respond. I called Pella customer service & shared this story. She put me on hold while she discussed with her manager & called Servic to discuss. She returned she said that Pella Corporate will only ever cover 50% & that the franchisee would have to cover the other 50% at their discretion. Yet service led me She said Service was going to call me but they never did. So, what I see from my perspective is that I have done absolutely nothing wrong but am being stuck with 1/2 the bill to remove & replace a unit at my expense that arrived defective. I contacted socialmedia@pella.com 2X before posting this review to avoid having to put yet another 1 star review. They never responded. Pella of Boylston & Pella of Springfield I discovered are both owned by same person and share the same email address to respond to reveiws

Unethical behavior of the staff from sales to installation supported by crude manager. Gave them…read more20k business. They pushed prices after negotiations, got the contract signed in cheeky manner with higher amount than what was agreed with the sales staff and approved by MassSave. No change order produced -- sent a letter stating that I should get the inspection from the Town whereas they were the contractor and Pella holds responsibility for any liability as per Mass Law and get their work cleared from the Town. Finally, the letterhead sent by installation department had a phone number 413-739-9239 which has already been disconnected. Highly unprofessional culture deeply rooted in lower level sales staff, installation staff and management. Here is the kicker -- installation team arrived at 8 am on the day of installation without informing the timing (despite a reminder I sent and asked for the time to kickoff) that disturbed the tenants and finally left black nails bare on the window frames. I will strongly recommend to find another vendor who has ok product but good service rather than going for good product and slimy staff to deal with. I am considering a legal action and report to BBB.