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    Essence Spa

    4.3 (198 reviews)
    Closed 10:00 am - 8:00 pm

    By appointment only

    Updated 1 month ago

    Services - Essence Spa

    Massage

    Waxing

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    Recommended Reviews - Essence Spa

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    Jen W.

    Bought a Groupon for 60 min massage, facial, and paraffin wax for hands. I didn't realize the whole treatment total would be sixty minutes. The spa was clean and the staff very nice. Massage was only of my back but it was not bad. Facial relaxing but no extractions were done (which I needed). Paraffin felt great. All in all, a neat little budget place that does a decent job!

    False advertising. Upon booking it is actually said to be only a 60 minute massage. "90-Minute Deep-Tissue"

    This is an honest review. I am not a person who reviews in the negative, I commonly have always exercised a high empathetic tolerance. Two huge red flags in customer service. The first: I purchased a groupon for a massage. It clearly states the terms in the fine print and in the title line. It is very clearly written. 90-Minute Deep-Tissue or Swedish Hot Stone Massage with 30 Minute Ion Detox. Notice, the key term here is OR. Upon original purchase of this deal, there was two options, either the 60 minute massage or the 90 minute. I chose the 90 minute. I guess this is a lie to get people in the door which essentially is a scam. I called to book and am immediately NOT greeted with a cordial service based dialogue. The lady asks for how many minutes am I booking for and if it is for one person or two. Then she immediately asks if this is a groupon. After I said yes. She jumps into an aggressive tone with a strong Chinese accent. (I know this because she stated "I am Chinese no good for explain..") While yelling at me while I am kindly trying to explain that I had two options to choose from and this is what was selected. I think she was trying to scare off any room for discussion or debate based off of her tone, manor, and accent. She expected me to apologize to her most likely for "not understanding" something that is very clear. I was not going to succumb to the notion of being in the wrong in order to receive less service and have her run a scheme without hitches. She went on to force the notion that this is only a 60 minute massage with a 30 minute detox. It clearly states otherwise . She seemed to intentionally use her accent to her advantage any time I would try to restate a question kindly, and at the same time jump down my throat verbally not allowing me to talk and yell profusely. It seems very tactfully exercised to use her accent to have people not actually receive what they paid for, so that she can get away with charging deceptively and booking more customers. Rather than what was presented to purchase. Her verbal attack mannerisms was deployed from the get go and she understood what I was asking. She would speak some sort of excuse thinking I couldn't understand the excuse she gave me by intentionally making it difficult to interpret. I could hear every word she was using which seemed to take her by surprise and she would change excuses. You don't just run a full fledge business without being able have a simple dialogue. I then articulated to her my question about the detox "foot bath" portion. I asked if this portion would require myself to sit rather than lay down. She said yes . you sit very relax. This is part of the Second Red Flag: I articulated that I am unable to take on a seated position medically, only laying down. This is a medical disability and poses no risk to me laying down. I am just unable to sit. I get massages and even chiropractic care which I frequent, there is no danger to receiving a massage. I simply am medically unable to remain seated. She continued to rage rant that this is not 90 minute massage option you can change it to the 60 minute through groupon, and to "think about it" in a loud condescending tone before hanging up on me. (This conversation where she flagrantly rushed lasted about 90 seconds tops with myself keeping my cool and asking in a normal clear tone my points of clarification which she deflected repeatedly) I dialed again, she immediately picked up as if she knew it was the person she was yelling at and began to tell me if you don't want 60 minutes I can't do you. I said ok , I want 60 minutes massage but no detox. She said yes detox . I said I ONLY want the massage portion and do not care about the rest. She then frankly discriminated against me and stated if you have a "problem"(as in medical) I can't do you. I simply told her that I can not sit. So that I would take the 60 min portion and merrily be on my way. She did not try to get to know what the sitting issue was, or go into any detail whatsoever. She wouldn't even speak to me properly to get to know the situation. and as I clearly stated to her that there is nothing preventing me from receiving a massage laying down whatsoever and I have medical documentation to prove that if necessary. she just said I can't do you aggressively and hung up. It is disgraceful how they choose to speak with customers and the tactics to suck people in the door. There must be a lot of easy to please customers as far as being fooled and with low standards. I'm sure you can get a 60 minute massage and a 30 minute detox foot bath, but this speaks to the character of the establishment . Dishonest with Bad Customer Service, who discriminate without pause to understand their customers. Mistreated with a preconceived misjudged notion. Go to someone who actually cares to treat people like people.

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    3 months ago

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    1 year ago

    Blissful, expert massage melted stress away. Skilled hands, soothing vibes, ask for Tina.

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    3 years ago

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    2 years ago

    I've been 3 times. Very friendly caring people. Good location and easy access. The price for 1 hr and 1hr and 1/2 are not expensive.

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    Ask the Community - Essence Spa

    Hello, When will your website be active again? Thank you.

    Hey there,sorry I’m not sure.i Already called my friend help me.sorry

    Do you do couples massages? And can couples use the same hot tubs?

    Yes we do

    I just want know essence there have more packages?

    Yes we do have a lot of packages in my Spa

    I want know essence there do couple massage?

    Yes we do couple massage

    View All 6 Questions

    Review Highlights - Essence Spa

    Our two masseurs (a masseur and a masseuse named Tina) accepted my challenge for a "strong" massage - and they delivered.

    Mentioned in 30 reviews

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    Essence Spa - massage - Updated May 2026

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