The absolute worst services I've ever had. My usual places were booked up and I really wanted a massage. I found them through Groupon and called to ensure they had availability. They asked what time and I initially asked "6:30-7?" The gentleman on the other line asked which time worked better, I said 7. As I'm on my way, at about 6:50, I get a call asking about my 6:30 appointment and I reminded him that we settled on 7. I get there and as I check in, they recommended some add on services. I was elated to see that they also offer scalp spa service. He said 30 min for $30, I agree.
I run to the restroom and they show me where my room will be. After I'm done I go back to the front to verify my room number, as no one is around nor does it look ready. They say yes and show me back to the room telling me where to place my items. I undress and proceed to wait until 15 minutes after my scheduled time. The "therapist" comes in and removed the sheet from me while keeping a towel draped over me. Then proceeds to awkwardly give an unskilled stretch and "massage" over the towel for a few minutes. The next 45 minutes is a rushed step by step protocol he runs through with absolutely no care or skill. He awkwardly ran his elbows along my actual spine multiple times, punched bone, swatted and punched my behind. None of the massage was done to provide relief, but just steps to whatever their system is...no skill at all. Nothing felt good and in fact was very uncomfortable. At one point he raised my knees up, placed my feet in super hot water to soak and sat at the end of the table, he had zero care for modesty or privacy and got a full show. I don't think these people actually received any training for massage therapy and standards.
So he finished the hour massage in 45 minutes. Thank god.
He then tells me a lady will be in to get me. 10 minutes later a woman comes and takes me to the scalp spa service. They have a few tables and she lays me down shoving my head with force to guide me, instead of actually communicating or using gentle guidance. The service starts with her aggressively applying pressure to my forehead and hairline. Then they use tools aggressively on the scalp, relying on their use to make this sorry excuse for a scalp service palatable. She kept scrubbing my scalp with her nails vigorously, as a person who has gone to cosmetology school, we were taught not to do that. She does nothing that even resembles a scalp massage..but is literally just washing my hair with no focus on the scalp, other than to scratch it. There's no skill, no thought of making this a relaxing or soothing service, and obviously no actual training or education. She ripped through my hair while trying to comb it out and I was done. I skipped the offer for the blow dry and got dressed. This is one of those places where they come up front to make sure you tip them. I told her and the man at the front how unhappy I was and they said nothing. No apology, no offer to re try...what an absolute waste of my money and time. I still tipped, but I would never come back and I will make sure that everyone I know knows my experience.
I get massages regularly and have done the whole scalp spa experience quite a few times...so I am aware on how these things SHOULD be.
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