Appalling Service and Greasy Food - Avoid at All Costs!
Our recent visit to Esplanade fish bar was an absolute disaster from start to finish. We decided to enjoy our fish and chips at one of their outdoor tables, and the initial interaction seemed normal enough when the server handed us a box of condiments, cutlery, salt, and vinegar to take to our table while we waited. This clearly indicated that we had opted for and paid for table service.
However, things quickly went downhill. A young girl unceremoniously dropped our boxed fish and chips on the table without a word and then, to our surprise, returned to accuse us of not paying for table service. We attempted to clarify the situation, referencing the condiments we'd been given, but she just went back inside. What followed was completely unacceptable: the manager stormed out, visibly enraged and aggressive. He immediately threatened to throw a bucket of water over us if we didn't leave, completely disregarding our attempts to explain the mix-up and the fact that we had clearly ordered table service. His aggression escalated, leaving us with no choice but to pack up our food and leave immediately.
To top it all off, the fish and chips themselves were a huge disappointment - incredibly greasy and far from enjoyable. Given the utterly shocking and threatening behavior of the manager, I strongly advise anyone to avoid this chip shop unless you're prepared to record your entire interaction for your own safety. This establishment clearly has no regard for customer service or basic decency. read more