Decided to give this place a try after having a bad experience at Henneken and found several online…read moresources recommending this shop. This shop is actually not on Palm, but at the back of a building that faces palm. The entrance faces the side alley. The shop looks fairly cluttered both in the shop area and office, but to me that really just means they work on that many cars. There was a lineup the entire time I was there. They have 2 hoists, though 1 was out of commission the day I was there. The office has a waiting area, but there is really not much there other than a vending machine. Thank goodness for smartphones. Victoria (the owner) was very familiar with the problem with my car, and mentioned all the various problems known for that model. These are problems that are plastered all over the various car forums out there but aren't officially recognized by the manufacturer. The fact that I didn't have to argue with her (unlike the dealership) made me feel much more comfortable trusting my ride with her. My timing chain was properly inspected, and she even let me into the shop area to take some photos of the various engine parts for my own records. Special mention here, as I truly appreciate a shop that doesn't treat their customers like idiots. I also requested that my alternator pulley be replaced. This job isn't difficult on paper, but requires a custom tool, and an insane amount of torque. The pulley on my car was so seized that they broke their tool, so I basically had to get this done elsewhere. They also changed out my serpentine belt (which had to come off for this job anyways) and charged me 0.7h. Not the best because the belt had to come off again for that pulley at a later date, but reasonable. Overall I was happy as my objective for the appointment was achieved, but there were 2 things where they can improve on. 1) The appointment literally took the entire day (8h) instead of the 1-2h I was expecting, because of that broken hoist. Thank goodness I had the day off and decided to stick around the area. If I had known this, I would've simply rebooked for a different day to make it easier for everyone. 2) When the tech replaced the valve cover, she routed the vacuum hoses incorrectly. I was wondering why my engine cover would no longer sit flush and was now getting squished by the hood. Fortunately I had a photo from before, so I was able to fix this when I got home. However, I feel the shop has a responsibility to put things back together properly. With that said, I do feel that the shop does try to do good honest work. I will be back for more mechanical servicing in the future.

Heard about this shout through the motorcycle community. I had some issues with my Porsche which…read morewas needing some tlc. The process was smooth, happy with the communication and they earned a loyal customer Thx team

I have a 2011 Honda Crosstour with approx 222k km. I device this vehicle regularly…read more brought it in for an oil change. They recommended I go for a full vehicle inspection since the vehicle has a higher milage. I agree to the "service B" for $95 After the full inspection and oil change, there were a few surprises. The following needed immediate attention - flush transmission fluid - change timing belt - rear diff fluid However, all of these were changed at 197k. I showed them the invoices fro the other auto shop. They say maybe the other guys used inferior products. That's why it needs replacement... Incidentally, mr. lube charges same for synthetic oil change and does the inspection for free

I've had the pleasure of having a few of my vehicles serviced by the staff here. From the front of…read morehouse staff to the mechanics, the service and work has always been top notch. The staff is very knowledgeable and they stand behind the quality of their work. Highly recommended!

I have been going to Arbutus Service for decades with a range of different vehicles and it is by…read morefar the best shop I have ever been to. They are able to quickly and accurately diagnose problems and they only do the work that is necessary. Outstanding customer service which is why they have extremely loyal customers. This has to be the best shop in Vancouver.

If I could rate less then one star, I would…read more Was referred to this place from my employers after struggling to find a mechanic who would be able to fix my car. Buddy had my car for a couple months trying to find parts. In that time his technician got into an accident with my car. Fine, they'll fix it and get to working on the real problem. Over the holidays, the owner of the shop decides to leave my vehicle on the street outside of his lot. Tuesday morning I get a call from VPD. "Sir, someone has broken into your car and your car is filling with rain. I call Arbutus service centre, leave a msg, don't hear back. I call back at noon the next day, speak to the owner. "Oh it's not my responsibility where your car is left, I won't be taking any responsibility for the damage caused." You couldn't even call me to give me the option to move my car out of your location if you didn't have time to work on it or it was taking space or was going to sit there over the holidays. That's what you do Steve, you call the client and say "hey, parts haven't come in, I don't have room to store your car, can you come pick it up? I'll call ya when the part is in and you can bring it back. You DON'T leave the vehicle on the street, quite simple. My car being broken into is not what bothered me, nor the fact that I trusted my vehicle with this mechanic or that I spent 5k and the mechanical issue still persisted. It was the shitty attitude and absolute lack of any ownership that made me loose 1000% respect for this person and his business. If that's the new norm, bring your car to a mechanic but you can't trust they'll keep your car safe, I call bullshit. Steve Hennessy, your behaviour, business practise and shit attitude after the fact.....poor poor poor absolutely sh** customer service. Your defiance, arrogance at how you practise business left me with the worst taste in my mouth. I am on my way out of this city and all you did was remind me why I cannot stand where humanity has reached. I looked at you, the experience and just thought "man, people are so awful" Had to scarp my car I was in love with. Now I don't have anything to move with. You ruined my last moth in Van. I hope you can live with this truth. It was in fact 100% your responsibility to keep my vehicle safe when you take that vehicle in. I trusted you to keep it safe. Had it been your own car, your mechanic left it on the street and someone broke into it, you'd be singing a different tune. But you weren't able to empathize were you? No, you just thought of yourself and how to cover your own ass. Since it's 2023, humanity is at its worst, you decided to screw me. Live with that. I strongly believe in karma and I believe yours will, has, is coming. Zero respect for you, absolute zero. You shouldn't advertise on your website things you simply do not practise. Lol your customers come first? Yeah right!

Have used them twice. Owner is friendly and honest. Was able to fix my car the same day, and was…read morefully transparent about the repairs being done and why.

Jacky is your man... He is one of the most honest mechanic I ever met. I wonder sometimes how he…read morestays in business. He will fix almost any car. He never charges for estimates. He is far cheaper than large dealerships. He is friendly, straight forward, if he doesn't know the problem he will say so.. But theres no cost to get an estimate or his option on your automotive issue. He will work with you is your budget is low, and show you how to go buy the parts cheaper and bring them to him and he will install for just the labor... After 6years of dealing with him I have sent him about 25-30 friends not one problem. Note they just moved to 35 E3rd, call first..

Joe is the best. He is very reliable and the work is always excellent. It is the best place to go…read morefor any repairs or simply an oil change. It certainly beat in terms of of price any dealerships.

Great job for a fair price. Joe went above and beyond to sort out my Mercedes B200 problems…read more Trustworthy and professional. Thanks

I've been taking my cars here since I moved to Vancouver (almost 20 years ago)- I discovered the…read morebusiness because they were voted as the best in North Vancouver that year, and I'm so glad I did. They are honest, caring, accommodating, and they do great work! I highly recommend this business.

If no other shops would take me, I don't care! Two Brothers Automotive will always take me!…read more Highly satisfied customer!!

If you want excellent repair work done at reasonable prices this is your place. We have taken our…read morePorsche and Audi there over the last few years and save thousands of dollars. We were told by Audi we needed new brakes when Amayak checked we had 50% left. Honest, competent professionals at reasonable rates WINNING FORMULA!! They just did a great job repairing our convertible top.

All the reviews here are fake as fuck. Probably done by friends/family members. This place is a…read morecheat. Group of liars. Group of thieves. "We'll give you best price" they claim. They claim your cars a piece of shit and needs everything changed even things ive already told them were changed. Went in for a oil change and came back to a 450+$ bill. I asked them to show me the parts they removed they claimed they couldnt find it when they just replaced it... i didnt authorize any extra work they just thought they can rip me off. Long story short i didnt want to pay for things that were obviously a lie. So i had the police involved to get my keys and car back as they threatened to keep my car if i didnt pay. End story i didnt pay a dime got my car and will NEVER return to this group of wankers. Never go to a garage that has a shed for a office.

I purchased my Bug from someone who took the bug to Adria Imports for a decade. The receipts from…read morethe shop for services over the years clearly show deceptive diagnoses, overcharges, incomplete repairs, and less-than-professional service and parts replacement. The most recent repair a transmission rebuild have the same problems that the bug exhibited before it was taken in. On the service receipt, the transmission was rebuilt. It still pops out of gear and leaks. The axle boots were installed in the incorrect position and basic replacement and checks were not conducted such as shifter bushing and coupler replacement to ensure these simple parts were not causing any issues. I have all the receipts and I have over 25 years of specific vintage VW mechanic experience, unfortunately, the previous VW owner placed their trust in the mechanics at Adria Imp which has clearly ripped off many people according to this and other reviews of this shop.

I have found Mark to be an excellent communicator and exceed my fair to deal with. He goes out if…read morehis way to explain what needs doing and always delivers under the estimated amount. He even helped me out when I had a breakdown away from home by confirming the work that needed doing and where to access the parts when the local mechanic couldn't source the part. The best compliment I can pay Mark is he has gained my 100% trust.