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The Esplanade

3.7 (9 reviews)
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Updated 1 month ago

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3 months ago

Amazing experience with Christina. Very smooth and easy process. Very welcoming and fun. Very informative and professional.

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3 years ago

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Hamlet D.

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2 years ago

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Hamlet D.

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12 years ago

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11 years ago

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Hamlet D.

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12 years ago

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10 years ago

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Ask the Community - The Esplanade

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Concord Square Apartment Homes - Great management

Concord Square Apartment Homes

(27 reviews)

Lake Balboa

Lived here for over 3 years, the previous manager Elisha and Yoselin was amazing and everything was…read moregreat before but unfortunately, they hired a new manager, Ashley, whom I know doesn't like and could care less about people who look like me. I was discriminated against, which I won't get into details until it is handled. In addition, the complex started becoming infested with bugs and roaches months after she got here. Before, I would only see crickets, a few spiders and 1 or 2 other bugs here and there but I started seeing A LOT of bugs and roaches around the complex at night to where I became scared to walk the complex at night as I have a fear of insects and I'm OCD. The past couple months, I started seeing bugs around my sink and tiny baby roaches which looked like the bugs were breeding and was quite unlivable for me. I couldn't sleep and was scared to cook because of it. The only thing they did was send a pest guy to spray the place and I'm not sure what he did but it made it worst as flying roaches and bugs came in my apartment and went in my closet. I was PETRIFIED. Even one of my friends visited for a weekend in June and spotted a flying critter, we were both so scared and paranoid as we didn't know what it was. I finally found it in my bathroom sink (Photo attached). I had to spray them with bleach because I can't touch bugs due to my fears. I thought maybe it came from the new neighbor but I don't think they would be transporting flying roaches which means the complex has an infestation that's not being handled. Considering I had a busy schedule between school, work and hobbies, I had always communicated with the prior manager via email or by going to the office in my spare time during office hours with no problem but Ashley is almost never in the office. Apparently she also doesn't know how to communicate effectively via email. She came in and lacked the personable skills to even introduce herself, she didn't inform us of any new policy changes she had that were different than the prior manager. She doesn't even say my name right nor does she care to ask or learn as I've corrected her before when I first met her. She's a terrible community manager overall, they should've just given the job to Yoselin. I rarely ever make any type of reviews unless I'm giving 5 stars but these apartment complex/companies need to learn to hire better human beings in service positions especially in LA housing where we pay so much for you to mess with our livelihood.

I love Concord! At my previous place, it could take WEEKS for maintenance to fix a leak, but here…read morethey got it done on the same day. Yoselin and Ashley are also super friendly and on top of everything. They're super fast to respond too. Easy living so far! I don't see myself leaving anytime soon :)

The Esplanade - apartments - Updated May 2026

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