PLEASE USE CAUTION: My experience with Espire Homes left me feeling indignant, frustrated and disappointed. The berating, belittling and gaslighting by the owners was an experience that no one should have to deal with for their first time building a home. Rather than go into in-depth details on issues about the whole process, I just wanted to share insight into one general aspect of our home build. Communication & Customer Service. We had an initial build price but had to deal with various price increases and overages. This is not the issue. The issue is, I simply wanted to know what the cost breakdown was for our house with the additional increases and overages. Once I asked about the overages & cost and requested to see the invoices, the belittling, berating and gaslighting began. Blame was even placed on us for the owner's health issues, among other accusations, due to asking for a cost breakdown.... simply asking to understand/see information that should be openly provided to us. This one aspect of the building experience alone highlights a lack of quality and integrity that one would expect from a home builder when constructing an expensive home. There are other builders who maintain a far higher level of decorum and professionalism. My suggestion as a regretful customer of Espire Homes is to seek out those other builders. read more

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We leave this review to caution anyone considering building with Espire Homes. Their failure to deliver has devastated our family emotionally, mentally, and financially. Excited to build our dream home, we signed a contract with Espire in November 2021. We were told our build would take 6-9 months. Initially, our experience with our sales rep was pleasant and responsive. However, after signing, we never experienced the same level responsiveness again and our dream quickly turned into a 34-month+ nightmare that continues. It took Espire 10 months from contract signature to break ground on our property. This was a result of redesigns of our architectural plans and repeated site survey errors - each of which we had to pay for. We ultimately had to work with municipalities and subcontractors ourselves. This highlights significant communication issues within the Espire team - even before shovels hit the dirt. Once construction began, the issues multiplied. We experienced weeks, even months, with no progress on our home. This was while we watched their Parade of Homes and model homes get completed in just 6-10 months, year after year. Espire made the conscious choice to allocate their subcontractors to other jobs to sell homes while our home (along with many others) sat unfinished. Materials were ordered incorrectly multiple times, products were not installed per the manufacturer's specifications, actual constructed items deviated from our plans, and there were even code violations. Our experience didn't stop there. Espire failed to seal the home during construction, allowing birds, bats, and mice to take residence. Our new flooring wasn't protected, resulting in damage from drywall and paint. Poor preparation before painting has left our windows with stains that cannot be removed. Furthermore, we noticed that instead of using spray foam insulation for our windows- as per industry standard and specifications, loose insulation was crammed into some areas while others were left completely uninsulated. This has left our home with drafts, humidity issues, and temperature differences that are not easily regulated and causing energy waste. Our smooth coat drywall issues were so significant their drywaller couldn't resolve them, leading us to hire our own subcontractor to complete the work. There were times when work was halted for weeks or months as they discussed issues internally. After 15 months, our construction loan period expired and converted into a full mortgage. This left us paying two full mortgages for over a year and a half, placing immense financial strain on our family. Despite being fully aware of our situation, the entire Espire team, including owners Daryl and Jenny, showed no urgency in completing our project. If after reading all this, you're still considering building with them, you'll want to know the most disheartening aspect of all is Espire's "customer is wrong" mentality. When we raised concerns, we faced resistance and excuses rather than solutions. We were made to feel "picky," when in fact we were holding them accountable to the contract we both signed and agreed to. After 34 frustrating months, we had no choice but to remove Espire from our project and are still dealing with the aftermath. read more

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I built a home with Espire this year and it couldn't have gone better. The staff walked me through the entire process and helped me make all the "choice decisions". The in house designer was a huge benefit. The home came in on budget and 2 weeks earlier than projected. I highly recommend them. Great company. I couldn't be happier! read more

From the very beginning, our experience was a nightmare. We signed a contract and made a down payment, fully trusting that plans would be developed quickly. However, months passed with no progress. In desperation, we had to schedule weekly meetings to check in on the status of our home plans. Without fail, 15-30 minutes before each meeting, we'd receive frantic text messages, clearly indicating they'd just started working on the plans. After all that frustration, I ended up downloading a home design software program, learning it, and literally creating the plans myself. This wasn't about us being picky--what was shared with us was just thrown together and didn't match the specs outlined in our contract. When it came to making selections, we would meet in their office, spend hours picking out details, only to be back in the office a month later and find out our choices were still sitting at the bottom of a massive stack of papers. One employee pointed to the bottom of the pile and said, "You're WAY DOWN here." How does that even happen, even a month later we're just sitting at the bottom of the pile to be worked on? Their communication was not just poor, but at times it bordered on threatening. We would receive urgent emails with screenshots of our contract, demanding immediate action, and then claiming the build couldn't move forward if we didn't comply immediately. One example was when we were told to secure a construction loan within days. We rushed to get the loan in place - even as we were sitting without finished plans, and then they immediately drew funds on the loan, but construction didn't start for almost four months! So, the loan was sitting there while no work was being done. By the time our build was finally completed, we had exhausted the construction loan period, and it had converted into a full mortgage. This resulted in us paying two full mortgages for over seven months--one for the house we lived in and one for the house they were supposed to be building. The financial strain was immense, and their response was dismissive. On top of all this, their internal communication is a mess. We frequently received conflicting information from different employees and had to constantly repeat ourselves or spend time realigning their own team. You'll find yourself not only managing the construction process but also handling their internal communication failures. Different employees will ask the same question over and over, or give you entirely different answers to the same issue. It's chaotic and frustrating, and worse, when things go wrong (which they will), you'll be labeled as 'difficult' or 'excitable,' which feels like nothing more than a thinly veiled way of calling you a "bitch." Their lack of organization becomes your problem and they'll happily shift the blame onto you. And as for quality? Don't believe their marketing. It's not what they make it out to be. We're still dealing with issues. Our drywall is subpar, and we're now paying out of pocket to fix it. We had so many painting issues that we're now having to paint our windows as they left wood unfinished and bare. Our interior doors are bowed, even after replacements. The materials they claim to be "high quality" are anything but, and their building practices are riddled with oversights. There are countless things we had to figure out ourselves and educate ourselves on because the information they were supplying to us just didn't make sense. Espire Homes loves to use the excuse, "This is our livelihood." Well, this is our family's life too, and the financial burden they created for us is real. This is the biggest financial investment most families make, and they have no regard for the additional debt and stress they put on us. I urge you to look elsewhere. The bad reviews you're seeing are 100% accurate. To add insult to this whole situation - Espire is clearly working to actively suppress genuine reviews on Google by having their employees and associates post false, glowing feedback to drown out the negative experiences of real customers. If you're considering Espire, ask yourself this: What's the worst that could happen if you go with another builder? You avoid all the problems we (and so many others) experienced. I'm not hard to find online-- if you have any specific questions about our experience. I'm happy to share more. read more