Philosophy (using only local seasonal food) 5*
However, customer service barely registers 1*
STORY
I visited the newly opened restaurant for a quiet dinner on my own to check out the place.
They are still bedding in their dishes and some of them were slightly off, but on the whole the food was good.
Based on this I arranged to meet three friends at 12 midday on a Sunday for a birthday brunch/lunch. We were time restricted due to work and only had 12-1 pm available.
On arrival at 12 midday they advised us that the Tapas menu was not yet available. We would have to wait till 1 pm. Meanwhile they could offer us some pastries and a cheese sandwich or ham sandwich. And in addition they had some interesting freshly squeezed juices.
This was fine for those of us that could eat gluten. Unfortunately the birthday girl is coeliac and could not eat gluten.
They refused to make a salad for her and finally agreed to put the contents of a sandwich on a plate for her.
We expected the ham, the cheese as well as the rocket and dried tomatoes to be served in a bowl. Effectively the salad they were refusing to make for us.
However they literally just took the cheese rocket and dried tomato off a sandwich and put it on a plate for her. We asked if we could also have some ham as this would be her main meal of the day before heading back to work. They subsequently bought out a plate of ham which we later had to pay €18 for! And they still charged the full €3 for the sandwich without the bread!
But it doesn't end there!
I had asked for my pastry to be warmed. It right cold and when I asked for it to be warmed they refused to do it in a very Kurt way.
But the icing on the cake, was when our other friend arrived shortly after us to be told that there was no more sandwiches! She would have to wait until 1 pm for any food!
Faced with the alternative she requested one of the delicious sounding juices. However we will never know if it was delicious or not because after waiting for 20 minutes they came out and said they couldn't provide a juice either!
Summary
Overpriced and terrible customer service read more