I scheduled a consultation at Escott Orthodontics specifically to discuss Invisalign. This was approximately my fourth orthodontic opinion, as I wanted to compare treatment recommendations before committing to a long and costly process.
I arrived about 15 minutes early, completed the paperwork, and initially found the staff pleasant. The appointment included a detailed medical history, photographs, X-rays, and a 3D scan that took approximately 20-25 minutes. I understand the importance of gathering complete diagnostic information, but none of the scans or X-rays were meaningfully reviewed with me during the consultation.
From the time I arrived, I waited approximately 75 minutes before meeting with Dr. Escott. By that point, I had considered leaving. There was no acknowledgment or apology for the delay, and the actual conversation with him lasted only about 10-15 minutes and felt rushed.
I clearly explained that I was seeking Invisalign. After briefly reviewing my images, Dr. Escott initially appeared open to Invisalign but then stated that he would not recommend it for me. He estimated that treatment with braces would take approximately 18-24 months, while the other orthodontists I consulted estimated roughly 7-12 months with Invisalign. I understand that providers can have different professional opinions, and I was not expecting him to simply agree with the others. However, because his recommendation was significantly different, I expected a more thorough explanation of the clinical reasoning behind it.
Metal braces were briefly discussed even though I had already expressed that I was not interested in them. I also asked about clear braces and was told I was not a candidate, but again, I did not receive a clear explanation. When the doctor left, he advised me to direct any additional questions to the staff. The interaction felt abrupt and did not leave me feeling valued as a prospective patient.
Update: After posting my review, I received a personal email from Dr. Escott asking me to remove it and referencing my future role as a medical provider. I did not find that appropriate. My review was not written because I disagreed with his treatment recommendation. It was written because of the prolonged wait, rushed consultation, limited explanation, and how the overall interaction made me feel as a patient.
This is not a free service, and orthodontic treatment is a major financial and time commitment. Patients deserve clear explanations, respectful communication, and enough time to understand recommendations, procedures especially when those recommendations differ substantially from other professional opinions. Based on my experience, I would not return. read more