DO NOT BOOK CABINS with ESCAPE TO BLUE RIDGE. Misrepresentation & NOT COVID-19 sanitary. Their "Commitment to Cleaning Standards" as stated on their website in our experience is misleading as our luxury Cloud Top cabin was NOT cleaned properly. BUGS/dirt, leaking refrigerator, hair in bathroom sink, dirty bathroom mirror, clogged shower drain...just to name a few!!!
We booked a last-minute cabin in Georgia through Escape to Blue Ridge and advised them we'd be arriving in a 35-ft motor home. We had several conversations with Escape to Blue Ridge prior to booking about whether this property is motor home accessible (for our size RV). They assured us numerous times YES...the Cloud Top cabin is motor home accessible and we'd have no issues getting in/out driveway with our 35-foot RV. Since our cabin was on a mountain/incline, we were very specific about maneuverability and safety. Our rep, Megan, investigated the matter on our behalf and told us verbatim that we would absolutely have no problems. Upon arrival, we found ourselves having to drive up a narrow, windy road with low-hanging trees into our cabin's driveway, with NO WAY to turn around. Megan suggested we turn around at the dead-end street, which happened to be a neighbor's property (and the neighbor came running over, screaming at us for trespassing, and prohibiting us from further access). The cabin's driveway was about a 45-degree angle to turn around which no RV (in any way, shape or form) would be able to navigate without falling off a cliff. We were stuck and encountered HORRIBLE customer service, delayed response time (2 days), and rude/argumentative replies. We could not leave the property for the first 2 days. Keep in mind, their Cloud Top cabin is considered luxury as we paid almost $600 night total. To top it off, no Uber drivers could locate our cabin because the cabin's address didn't show up on Google Maps (and again, calls/emails to Escape to Blue Ridge regarding this went unanswered). We tried to rent a vehicle and Enterprise also couldn't find cabin location, so we asked Escape to Blue Ridge again for more address details (map coordinates) but no answer.
The worse part was our cabin (Cloud Top cabin) was dirty upon arrival (hair around sinks, bugs/dirt, shower did not drain/clogged, refrigerator leaked water, leather sofa had tacky permanent marker to hide scratches, moldy shower curtain, etc). During this pandemic, it is especially important to know proper cleaning procedures are undertaken and clearly this company does not take it seriously. TOTALLY UNSANITARY!!! Our cleanliness issue was never addressed either. NOT A WORD!! Instead, we were met with staff that had an attitude and talked over us (eventually leading us to hang up on them). Lisa from their office eventually called on the 2nd day and said if we wanted to depart, they would refund our remaining night (clearly our frustration was that WE COULDN'T TURN AROUND/MOVE THE RV)!! Finally, on our last day, the owner Doug Miracle suggested we TOW our RV off the property to ensure we checked out & the next renters could check-in. All other requests for them to call us back went unanswered, as well as any/all correspondence once we returned home.
So BEWARE booking with Escape to Blue Ridge. Their extra fees are also outrageous - they charge an initial cleaning fee of $288 and there is a "guest service fee" of $28 per person/per day. The added stress of their horrible customer service really ruined our vacation and I suggest you DO NOT book cabin rentals with Escape to Blue Ridge as there are many other reputable companies. We have never had such rude service and received such a lack of customer support. In their rush to fill one of their last-minute cancellations (we booked within a few days of arrival), they misled and provided misinformation on their cabin. BEWARE, especially if you are extra concerned about cleaning procedures due to Corona virus!! read more