Escape Lounge Photos
Business Info
ESCAPE LOUNGE ATMOSPHERE
What's the vibe?
More like Escape Lounge
Recommended Reviews - Escape Lounge
Start your review...
Reviews With Photos
Quiet place to grab some food and drink before a flight. It's a little small, but the staff are very hospitable.
This was the worst Escape Lounge I've seen... it was rundown, the food was scarce and what was there didn't look very fresh, nor appealing, it was packed too. It's very small and has a very awkward configuration, you have to walk thru the food and seating areas to get from the entrance to the bar. The staff at check in was friendly and helpful. The bar staff was also helpful, so the staffing being nice is a plus. At least I was able to find a place to sit and get some work done before my flight. But I wish these clubs would start offering business areas, business travelers rely on places like this to work, whereas leisure travelers are just looking for a comfy place to chill before their flight.
REVIEW - ESCAPE LOUNGE - WEST PALM BEACH AIRPORT Date of visit: 4.9.25 Very basic lounge. Small size. The smallest I have seen yet for an Escape Lounge. It was almost empty. There weren't that many seats. I can imagine this lounge at full capacity. hmm. Food was just OK, not many options. For breakfast: scrambled eggs, sausage, potatoes, yogurt and fruits and Granola to go with it. One type of muffin - cinnamon which was very sweet, cereal, milk, espresso machine for your coffee, water, unsweetened ice tea. There was a bar, which I didn't use as I don't drink alcoholic beverages, and where you get your orange juice. Bathrooms for your use and charging outlets. This lounge requires the actual American Express Platinum card, and does not accept priority pass, according to the gentleman sitting behind the desk. He said they recently changed their admission requirements. Other Escape Lounges may soon follow. Something important to keep in mind: lounge is located pre-security in Concourse B. If you are flying JetBlue, like I was, they leave from Concourse C. You would need to go first to Concourse B, go thru security, use the lounge, then exit the lounge, walk like 5 or 10 minutes to Concourse C, go thru security again and get to your gate. It can be done if you take an early flight and arrive at the airport at least 2 hours early. I did the whole walk to both concourses in like 45 minutes. Including 20 minutes at the lounge for a quick breakfast. Security agent stated that it does get busy quickly during the day, and you are taking your chances anytime you have to go thru security twice. However, it is doable, as I mentioned. I gave it 3* as it was very clean, and staff very friendly from start to finish. But I would give it a lower rating for size, location and food options. Miriam C #travelingtheworldwithmiriam
American Express should remove themselves from this location. I was excited that there was finally a lounge at PBI. I entered, all the seats were taken, except at the bar. I took a seat and waited for service. The bartender told me that she would get right to me and disappeared. A few minutes later a new bartender arrived and serviced everyone but me. I waited patiently and was finally able to order a drink and food. While there I asked if they could remove the previous patron's waste, including their used mask. The bartender didn't clean up anything. A few minutes later another person, which I believe was the manager came over and asked if I needed anything. I asked for a refill on my drink. She gave me a new drink, but it was only half full. Fine whatever, I asked again for the waste from the previous customer to be removed. It has been sitting there for at least 30 minutes at this point They took everything but the mask. Finally, my food, and I am using good lightly came out. It was a tiny piece of turkey on a small slice of a baguette. It was gross. The tomato soup was good, but it was maybe 5 to 6 spoonfuls before it was gone. I finally got to move to a table after someone left. I sat there with their garbage for more than an hour, even after asking for it to be cleaned up. If there had been a garbage can, I would have thrown it away myself. Getting a drink or food was near impossible. Even when waving and making eye contact with staff, they would do their best to ignore you. When leaving, I brought my waste to the bar to be discarded. The food portions are ridiculous and not good. They ran out of multiple food items while I was there. Service was awful, the food was not good (besides the soup which you need 3 to 4 orders of to get a small cup of soup total). I didn't get to see the bathrooms because there was a line each time I went to the restroom.
This place is right pass TSA to the right and they've now partnered with AMEX so for all you Platinum card holders, here's a place to visit. The check in process is really easy with them scanning your credit card and boarding pass. You then find a seat and the host/hostess brings you the menu and you can eat/drink your hearts desire. I didn't want to drink on this trip and ended up getting pineapple juice with a soy ginger salmon with jasmine rice. The portions are small but it looks cute and you can order as many as you want.
Quiet lounge located in PBI airport. No frills but it gets you away from the normal group of travelers. Fun little snacks while you wait. Very clean.
Great airport lounge in Palm Beach airport . For American Express Platinum holders and others. Full bar, beverages and food. Enough food for a full meal. Food was varied and good. Nicely appointed with good service.
I came early (~6 AM) on a Monday before there were a lot of people in the lounge. The space is trendy although I can see it becoming crowded depending on the time of the day. Because of COVID protocol, they adopted a "restaurant-style" model where a server will come and take your food and beverage order. The menu is pretty standard for AMEX lounges and a nice surprise to see in a regional airport. Service was great and very attentive.
At PBI, they have an escape lounge for AMEX platinum members. And since I am one, I paid a visit to chill before my flight to a conference. I found the experience exquisite as it was very calming sitting in one of their comfortable leather seats looking out the window without feeling people crowded on top of my person. They usually have a spread out for picking on small plates. I was there around breakfast time so I enjoyed mini cinnamon sugar waffles, scrambled eggs, and sausage patties as part of the options they had. I enjoyed those and the hot coffee. They have a nice bar in the back that also includes a small ice cream fridge for ice cream bars and treats. It's very chill and relaxing and a good way to kill the time before catching the flight. So long as you are a AMEX Platinum member and flying out that day, you are welcome to embrace synergy. Synergy. read more
Customer Service was great although I do wish when I entered they had explained where everything was since it was my first time. When I asked, they were very good about explaining it. It's a small lounge and I had no issues getting a seat on a Tuesday afternoon so I sat at the bar and had a delicious Manhattan and then a Cabernet Sauvignon. I liked the simple salty snacks on the buffet. And the hot food was decent but very limited selections. The boozy ice cream costs extra. The staff was very nice. Unfortunately, the carbonation was out, so there was no sodas or a club soda, (which I craved.) read more
1 year ago
Quiet place to grab some food and drink before a flight. It's a little small, but the staff are very hospitable. read more
2 years ago
This was the worst Escape Lounge I've seen... it was rundown, the food was scarce and what was there didn't look very fresh, nor appealing, it was packed too. It's very small and has a very awkward configuration, you have to walk thru the food and seating areas to get from the entrance to the bar. The staff at check in was friendly and helpful. The bar staff was also helpful, so the staffing being nice is a plus. At least I was able to find a place to sit and get some work done before my flight. But I wish these clubs would start offering business areas, business travelers rely on places like this to work, whereas leisure travelers are just looking for a comfy place to chill before their flight. read more
1 year ago
REVIEW - ESCAPE LOUNGE - WEST PALM BEACH AIRPORT Date of visit: 4.9.25 Very basic lounge. Small size. The smallest I have seen yet for an Escape Lounge. It was almost empty. There weren't that many seats. I can imagine this lounge at full capacity. hmm. Food was just OK, not many options. For breakfast: scrambled eggs, sausage, potatoes, yogurt and fruits and Granola to go with it. One type of muffin - cinnamon which was very sweet, cereal, milk, espresso machine for your coffee, water, unsweetened ice tea. There was a bar, which I didn't use as I don't drink alcoholic beverages, and where you get your orange juice. Bathrooms for your use and charging outlets. This lounge requires the actual American Express Platinum card, and does not accept priority pass, according to the gentleman sitting behind the desk. He said they recently changed their admission requirements. Other Escape Lounges may soon follow. Something important to keep in mind: lounge is located pre-security in Concourse B. If you are flying JetBlue, like I was, they leave from Concourse C. You would need to go first to Concourse B, go thru security, use the lounge, then exit the lounge, walk like 5 or 10 minutes to Concourse C, go thru security again and get to your gate. It can be done if you take an early flight and arrive at the airport at least 2 hours early. I did the whole walk to both concourses in like 45 minutes. Including 20 minutes at the lounge for a quick breakfast. Security agent stated that it does get busy quickly during the day, and you are taking your chances anytime you have to go thru security twice. However, it is doable, as I mentioned. I gave it 3* as it was very clean, and staff very friendly from start to finish. But I would give it a lower rating for size, location and food options. Miriam C #travelingtheworldwithmiriam read more
1 year ago
5 years ago
American Express should remove themselves from this location. I was excited that there was finally a lounge at PBI. I entered, all the seats were taken, except at the bar. I took a seat and waited for service. The bartender told me that she would get right to me and disappeared. A few minutes later a new bartender arrived and serviced everyone but me. I waited patiently and was finally able to order a drink and food. While there I asked if they could remove the previous patron's waste, including their used mask. The bartender didn't clean up anything. A few minutes later another person, which I believe was the manager came over and asked if I needed anything. I asked for a refill on my drink. She gave me a new drink, but it was only half full. Fine whatever, I asked again for the waste from the previous customer to be removed. It has been sitting there for at least 30 minutes at this point They took everything but the mask. Finally, my food, and I am using good lightly came out. It was a tiny piece of turkey on a small slice of a baguette. It was gross. The tomato soup was good, but it was maybe 5 to 6 spoonfuls before it was gone. I finally got to move to a table after someone left. I sat there with their garbage for more than an hour, even after asking for it to be cleaned up. If there had been a garbage can, I would have thrown it away myself. Getting a drink or food was near impossible. Even when waving and making eye contact with staff, they would do their best to ignore you. When leaving, I brought my waste to the bar to be discarded. The food portions are ridiculous and not good. They ran out of multiple food items while I was there. Service was awful, the food was not good (besides the soup which you need 3 to 4 orders of to get a small cup of soup total). I didn't get to see the bathrooms because there was a line each time I went to the restroom. read more
This place is right pass TSA to the right and they've now partnered with AMEX so for all you Platinum card holders, here's a place to visit. The check in process is really easy with them scanning your credit card and boarding pass. You then find a seat and the host/hostess brings you the menu and you can eat/drink your hearts desire. I didn't want to drink on this trip and ended up getting pineapple juice with a soy ginger salmon with jasmine rice. The portions are small but it looks cute and you can order as many as you want. read more
2 years ago
Quiet lounge located in PBI airport. No frills but it gets you away from the normal group of travelers. Fun little snacks while you wait. Very clean. read more
2 years ago
2 years ago
Just plain awful food. Very limited. The attendants were lovely. The selection was terrible: cold broccoli, mac and cheese and some sort of flavorless chicken. No healthy alternative like salad. read more
4 years ago
Great airport lounge in Palm Beach airport . For American Express Platinum holders and others. Full bar, beverages and food. Enough food for a full meal. Food was varied and good. Nicely appointed with good service. read more
I came early (~6 AM) on a Monday before there were a lot of people in the lounge. The space is trendy although I can see it becoming crowded depending on the time of the day. Because of COVID protocol, they adopted a "restaurant-style" model where a server will come and take your food and beverage order. The menu is pretty standard for AMEX lounges and a nice surprise to see in a regional airport. Service was great and very attentive. read more
5 years ago
Great new option for AMEX Platinum card holders at Palm Beach International Airport. The staff is outstanding and incredibly friendly. Within minutes of taking a seat and plugging in my laptop to work, someone came over with menus (one for drinks and one for food). I got the salmon option which was delicious. Great setting for doing a bit of work before a flight or just relaxing away from the hustle and bustle of the normal airport environment. read more
3 years ago
2 years ago
3 years ago
3 years ago
Great People. Great service great pit stop. The girls were very accommodating especially Tahari. Didn't know they were there better than Burger King and Starbucks. read more
5 years ago
Excellent venue and excellent service. A real hidden gem at Palm Beach International Airport. Demarys is a wonderful server who makes the time pass easily. The food is very good as well. I tried the salmon, tomato basil soup and turkey and havarti. All were great and the Cappuccino topped it off perfectly. A great spot to Escape the hustle and bustle and relax before a flight. I visit here and the one in Hartford CT and am never disappointed. Check it out!! read more
2 years ago
5 years ago
4 years ago
3 years ago
4 years ago
5 years ago
We often travel from Philly to other destinations. Sadly, we don't find many Centurion lounges. However, this one was a hidden gem. Totally look for it!!! It's right before you go into the Terminal B (American Airlines). Everyone was super friendly and accommodating. Considering that we came in 30 minutes before they were scheduled to close, they treated us like there was no rush. The Staff - George, Karen, Omar, Javan were just lovely. Make sure to stop in!! read more
5 years ago
5 years ago
5 years ago
5 years ago
Page 1 of 2
More info about Escape Lounge
Ask the Community - Escape Lounge
What is the best place to get dropped off for this lounge?
It's just passed security. B terminal
Review Highlights - Escape Lounge
Why does Yelp recommend reviews?
2 reviews that are not currently recommended
The reviews below are not factored into the business's overall star rating.
5 years ago
4 years ago
