Quality of care absolutely depends on which department of the hospital you are in…read more Ortho has good doctors and better than average nurses. Cardiologists are on par while EP's arent. Cardiac nurses are on par with a few sub par ones here and there. Because Erlanger is the local catchment hospital the staff is accustomed to dealing with the worst our county has therefore sporadically you'll find jaded, tired nurses. All the local nursing school graduates start out on nights at Erlanger so keep that in mind. All that said, the LEVEL of treatment is first rate. It has a top class Trauma program with ~6 helicopters, and a top rated neonatal unit with plenty of experienced nurses who can be a little protective of the babies in their care (these are the kind of nurses you want). Because of pressures placed on hospitals by payors I ALWAYS tell friends that they should have a knowledgeable person the rounding physician and talk with and some one with the patient at all times that knows their meds, routines and normal behaviors. Hospitalist doctors are the weak link. They work shifts and once they leave you have a different one that'll probably disagree with the prior hospitalist. Don't hesitate to reach out the the patients mail doctor to get questions answered.

Waiting in an ER with a separated AC joint four 3 hours with open wounds is unacceptable. Poor…read morecommunication, poor service and poor bedside manner. Go anywhere but here. Would give zero stars if I could.

I am a health care provider. My wife and I came in to the ED at approx 9 pm with a possible…read moresurgical emergency. It is now 3:48 am and we are still sitting in the lobby. There are 6 people in the lobby and 3 of them are family of the other 3. These situations are what Emergency departments are for. Not the runny noses that have consistently gone back and discharged throughout this night. The quality of care has been garbage. Update: finally got admitted 8:30 pm the next night. In-patient care has been excellent.

Everything needs to improve weight time cleanliness of hospital staff caring doctors, knowing what…read morethey're doing. Everything is totally ridiculous. Do not come here die on the road. Going to another hospital before you come here.

Our daughter was born here. I would not recommend anyone have their child here. Here are some…read morehighlights: - An inexperienced doctor who misdiagnosed our newborn as likely having biliary atresia, which is a life-threatening disease requiring major surgeries in childhood and results in a lifespan of typically under 30 years old. We suffered with this prospect for several days before a different doctor immediately realized we should be sent to Erlanger for specialists to diagnose. - A nurse who completed paperwork saying my wife was physically feeling okay even though she did not actually visit our room to check on her. When confronted, she told me that's how they do it sometimes. - Nurses or techs who gossiped about my child's lab work right in front of us: "I know right. Those were like, the highest numbers I've ever seen." I could go on about nurses not wearing gloves and how bad the food was, but next to treating my baby like a circus sideshow, making us think she was going to die before us, and lying on paperwork, these seem minor.

This was the worst hospital experience I have ever had. As someone who frequents hospitals due to…read moreepilepsy I will say this the worst in the area. NOBODY THAT WORKS HERE IS ON THE SAME GD PAGE

Urlogy crew sucks they are letting my sister die and she's pregnant. shes currently there now and…read morethere doing nothing for the infected tub they put in her side!!!! even the nurses complain on them but Erlanger does NOTHING TO FIX IT!!!!!! QUALITY OF CARE IS THE WORST... PLEASE SOMEONE TELL ME WHERE TO TAKE HER FOR BETTER CARE!!!!!

This was tough to rate. The patient care is definitely 10 out of 5 stars!! It's like Florence…read moreNightingale's spirit lives here. From administrative staff to the cafeteria staff. Ambassadors to MDs. Special shout out to nurse Angie Lawson from the Heart and Lung dept (4th). Her bedside manner was STELLAR!!! But there needs to be improvement. Sanitation and cleaning. Case in point. The family waiting room. A bit of a vomit area!! But the staff treat of patients and visitors... OUT-FREAKING-STANDING!! Please try and get those cleanliness standards up to your level of patient bedside manner!!

I was a patient of this hospital for 4 necessary procedures. The first I was in for one week, then…read morefor 3 weeks, another surgery that was a little under a week, and then for a same day surgery. On the long stays, the nurses were wonderful. I was in my own room, which I thoroughly enjoyed, and everyone was so nice, helpful and caring. They took good care of me. My last two surgeries where with a wonderful doctor who worked out of that hospital. On my 4th one, his team had to streamline the hospitals they would work out of as it was a good haul for them from their main office. I really wanted to be at Chi and not another hospital, and this fine surgeon worked it out with another doctor there to switch a shift so that my surgery could happen at Chi Memorial. Like the show Cheers, I was happy to be back to the hospital where everybody knew my name! It is my home hospital, where I am happy to go should I need their attention! ER waiting rooms are different. Waits can be long, even when it seems that they do not have a lot of people waiting. But not every emergency comes through those doors. Some come through other doors that we may not see. I am betting that some staff have to treat more than people who are coming through the ER door. I never felt anyone was being negligent. There are stages, and depending on what needs to be done, shorter or longer waits. From the people who take your information and then move it out, then the ones that take your vitals, then the ones that take your blood samples, then the lab technicians who have to analyze those blood samples or whatever is sent to them, and then being ushered inside to a room if necessary, where finally a nurse will come in, and then after her the doctor, and finally the nurse to release you. That is a heck of a lot of people for one emergency room patient (me). I know I can feel like it's forever, so just try to remember that inbetween treating you, the medical staff may need to first save a life of someone who coded before they could come into your room. All praise to all of the hospital staff! Each time I wished I could give them a gigantic bouquet of flowers!

Horrible ER long wait rude employees security personnel sitting and eating at the desk very…read moreunprofessional collecting blood in waiting room stacking patients in rooms.

Did a great job on my Emergency CT scan. Took it quick, read it fast and got me to go to ER right…read moreaway. Professional. Explained everything. Just what was needed. Very friendly and respectful staff.

Few of the nurses are really nice, professional. Most are horrible, my wife has C-Diff which causes…read morediarrhea, she has a catheter and isn't mobile. I called the nurses station that my wife had pooped and needed to get clean up as she has really bad sores on her butt. I called at 10:15 it's 10:55. And finally a rude nurse arrives

Truly wonderful folks at this location. Always have someone walking in at the ER nagging about the…read morewait. Yet the lab tech's , nurse's and doctor's are hard at work. I find a lot of people are impatient. Folks expect everything right now. We are lucky for the medical care we receive in America. Think if you had to walk for two days to a clinic. Then wait another two days to be seen. Truly a lot of selfish and ungrateful folks in this great nation. Erlanger East is a wonderful place full of wonderful dedicated people. Thank you for your wonderful service of care.

Total care was mediocre for my Husband. Sat on the ER from 7…read morepm until 1130 the next day fur a room. Er physicians assistant was great. Got a room and nursing staff were subpar. Food was awful. Dr came in at 8 am to release. I was on my way about 9 15 to pick up my husband but they had not even told him he was leaving. Breakfast was brought in same time girl came to move him out of the room. He had to get up dress fast and pack his things. They took him to ER waiting area for me. No one told him Anything. Overall care was mediocre. Such a disappointment. We have memorial too and it's horrible so no good hospitals in Chattanooga. Parkridge is making the entrance new and modern but they need to worry about their care of patients more. The cafeteria is a joke.

There's not enough space on here to say how much was wrong with the entire hospital stay after…read morereaching the 5th floor which should have been the last place to go with the other conditions that were clearly being presented. The discharge was unacceptable and was absolutely negligence on their part. Always know if you feel that your care was unethical or negligent also report your experience to your insurance company as well. Very important!

Yet again Erlanger in Soddy Daisy shows how little they care about the patient. On 2 occasions I…read moretold the Soddy Daisy location that my ACA plan did not cover labs with LabCorp. The last visit my daughter went to they drew blood in office and sent it to LabCop instead of using Quest as I had told them twice before. Now because Erlanger disregard and lack of respect for cost to patients I am on the hook for 100% of all the labs they did. It shows once again the office manger only cares about screwing people out of every last penny and not about proper care and listening.

I went to Erlanger E.R. in Sequatchie Co. today for a finger cut that was a bit too deep for me to…read moretake care of myself (the Urgent Care that I went to in Dunlap referred me there). I was treated quickly, thoroughly, and with kind professionalism. This was a somewhat minor thing to have to go to the ER for, but I am glad to say that it was a good enough experience that I'd go back with confidence if I ever have to again. It was clean and the staff treated me well.

Erlanger children's hospital was so amazing to our family. A 3 year old member of our family has…read moresurgery there ans they treated all of us wonderfully. Can't say enough great things about them. And the cafeteria food was excellent. Thank you all for your kindness.

My daughter was admitted for pneumonia and rsv. She was sent to Children's Hospital at Erlanger. By…read moreday 2 we were told our daughter's weight was a problem. Some back ground info my daughter was tube fed from the time she was 2 till about two years ago. During this period of time most feedings and there were 3 a day ended in vomiting. We tried many brands and they had same ending. She had a gj tube which was supposed to bypass the stomach meaning no vomiting but that didn't work either. The day she finally gave food a chance which took years cause she was afraid she'd throw up she finally kept something down. From that point on we stopped using the tube and she ate all by mouth. Hasn't thrown up since. Weight gain is slow and it doesn't help that she had 3 back to back growth sperts which left her weight in the dust. Despite eating 3 meals a day she doesn't gain fast. I had same issue as a kid. I could eat all day and gain nothing. When I was her age I was maybe 70lbs. I didn't get to 90 till high school. And yet 90 is what she said she should weigh. Also my daughter has no muscle mass to speak of because of her physical issues and muscle carries more weight then fat so honestly she weighs what she should given that fact according to her physical therapist. Any way. While at the hospital the doctor pushed the weight issue and barely spoke about what she was there for. By day 3 I told her I'd take her to whatever follow up I needed to but she needed to be sent home. Katie had become depressed. Was refusing to eat the hospital food. She was hardly able to sleep cause people came in and out through the night. Her sheets on that bed had never been changed the entire time she was there and she was never bathed not even a sponge bath. I wanted my kid outta there as fast as possible so that she could get sleep and a bath and a clean environment. Not to mention she likes my food so I knew she'd eat better. I told the doctor that I was willing to follow her instructions and to give her bigger portions and extra snacks and things of that nature to try to build up her weight, but you can't force feed a teenager when they feel full than they're full, but I will give every opportunity for her to eat or drink more. At that point she told me she had made an appointment for me for the nutritionist and a pediatrician and told me that my discharge papers were on the way I get home and 30 minutes later. I get a phone call from DCS saying that they got a referral about my daughter and that they need to Come and talk. and I guarantee it was the doctor that did it. Just unbelievable. You try to do what's right by your kid and then you get a slap in the face from somebody that doesn't even know you and thinks of your daughter as a dot on a chart. I took daughter to her pediatrician follow up couple days later. They agreed with me and physical therapist. They see nothing wrong. I wouldn't take your child to this woman or this facility. Horrible lady. Horrible hospital."