My last trip to Erlanger was short, but was memorable…read more I work at a hotel and one of our staff members fell and needed to be taken to the ER so we used our shuttle and I took her. Kellie the valet over at the Emergency room was a perfect example of what a valet should do to go above and beyond the job requirements. She assisted with getting a wheelchair for our staff member so she didn't have to walk, she didn't mention my shuttle being in the way (Which it very much was) and she did it all with a smile on her face. From one valet to another. Thank you if you see this Kellie. I will definitely be using that trip to the ER as an example on training people at my hotel.

The departments do not communicate with each other well at all. In the 80's it was a good hospital…read morefor care , but now Parkridge and Memorial are much better hospitals to go to for care critical or otherwise.

Let me tell you about my Dr & Hospital. We have always preferred Memorial Hospital downtown…read moreChattanooga. Always been very pleased with care we have received there. Nurses there have always been very kind & caring so have the technicians when I have gone in for test. I almost panicked when they were working their contract with Blue Cross. Didn't want to lose my hospital. When I we diagnosed with lung cancer I was blessed to be referred to Dr. Robert Headrick. It was explained to my husband & me exactly what would be do he for me. They took their time to make sure we understood what was happenings. During these last 6 years they have always been there for me. Dr Headrick, Dr Miller, Jeremy & Marlana make such an awesome team. Love this group! Don't let them go anywhere. They need100 stars. Keep Memorial going with Blue Cross Blue Shield!

Everything needs to improve weight time cleanliness of hospital staff caring doctors, knowing what…read morethey're doing. Everything is totally ridiculous. Do not come here die on the road. Going to another hospital before you come here.

Our daughter was born here. I would not recommend anyone have their child here. Here are some…read morehighlights: - An inexperienced doctor who misdiagnosed our newborn as likely having biliary atresia, which is a life-threatening disease requiring major surgeries in childhood and results in a lifespan of typically under 30 years old. We suffered with this prospect for several days before a different doctor immediately realized we should be sent to Erlanger for specialists to diagnose. - A nurse who completed paperwork saying my wife was physically feeling okay even though she did not actually visit our room to check on her. When confronted, she told me that's how they do it sometimes. - Nurses or techs who gossiped about my child's lab work right in front of us: "I know right. Those were like, the highest numbers I've ever seen." I could go on about nurses not wearing gloves and how bad the food was, but next to treating my baby like a circus sideshow, making us think she was going to die before us, and lying on paperwork, these seem minor.

This was the worst hospital experience I have ever had. As someone who frequents hospitals due to…read moreepilepsy I will say this the worst in the area. NOBODY THAT WORKS HERE IS ON THE SAME GD PAGE

Urlogy crew sucks they are letting my sister die and she's pregnant. shes currently there now and…read morethere doing nothing for the infected tub they put in her side!!!! even the nurses complain on them but Erlanger does NOTHING TO FIX IT!!!!!! QUALITY OF CARE IS THE WORST... PLEASE SOMEONE TELL ME WHERE TO TAKE HER FOR BETTER CARE!!!!!

This was tough to rate. The patient care is definitely 10 out of 5 stars!! It's like Florence…read moreNightingale's spirit lives here. From administrative staff to the cafeteria staff. Ambassadors to MDs. Special shout out to nurse Angie Lawson from the Heart and Lung dept (4th). Her bedside manner was STELLAR!!! But there needs to be improvement. Sanitation and cleaning. Case in point. The family waiting room. A bit of a vomit area!! But the staff treat of patients and visitors... OUT-FREAKING-STANDING!! Please try and get those cleanliness standards up to your level of patient bedside manner!!

My with had an outpatient procedure today. She called to the pre registration number and confirmed…read moreher information yesterday. The man she spoke with told her to go in and register at the Emergency Room. My wife is disabled and cannot walk very far. When my wife arrive at the appointed location, the employees advised her to walk all the way across the hospital to the other side of the building. This is totally unacceptable! The folks at the Outpatient Services entrance told us the pre registation process has been outsourced to a out of town company and this happens all the time. Don't place your life in jeopardy by using a hospital who doesn't know what they are doing!

Horrible ER long wait rude employees security personnel sitting and eating at the desk very…read moreunprofessional collecting blood in waiting room stacking patients in rooms.

Did a great job on my Emergency CT scan. Took it quick, read it fast and got me to go to ER right…read moreaway. Professional. Explained everything. Just what was needed. Very friendly and respectful staff.

Few of the nurses are really nice, professional. Most are horrible, my wife has C-Diff which causes…read morediarrhea, she has a catheter and isn't mobile. I called the nurses station that my wife had pooped and needed to get clean up as she has really bad sores on her butt. I called at 10:15 it's 10:55. And finally a rude nurse arrives

Truly wonderful folks at this location. Always have someone walking in at the ER nagging about the…read morewait. Yet the lab tech's , nurse's and doctor's are hard at work. I find a lot of people are impatient. Folks expect everything right now. We are lucky for the medical care we receive in America. Think if you had to walk for two days to a clinic. Then wait another two days to be seen. Truly a lot of selfish and ungrateful folks in this great nation. Erlanger East is a wonderful place full of wonderful dedicated people. Thank you for your wonderful service of care.

Very impressive facility all around! I received the bad news…read morethat I needed major surgery from my Dr., and the sooner the better. Parkridge worked with my Dr's office to rearrange some scheduling to get me in the following week. That day, I was immediately sent to pre-op screening. What a great bunch of friendly ladies in this department! They got me pre registered, all pre op bloodwork done, EKG, and all paperwork & insurance done in less than an hour! They were all kind and compassionate. The day of procedure I arrived two hours before surgery to prepare. I was very nervous, but everyone was calm and explained everything in detail to keep me at ease. Of course my Dr was great, but the nursing staff was phenomenal!! Seriously, I'm blown away at how professional, kind and compassionate the staff is at Parkridge! They made a scary and overwhelming procedure bearable and I felt pampered the four days I spent there. I also want to touch on the fact that this is a very clean hospital. The food wasn't bad either, with a pretty diverse menu to choose from. I'm very glad my Dr suggested this hospital and I highly recommend it if you have a choice in the chattanooga area.

ParkRidge Medical Center is an HCA dump! If you do not know who or what HCA is, they are the…read morelargest for profit healthcare system in the USA who is responsible for committing the large amount of Medicare Fraud worth $1.7 BILLION dollars. Currently they are under several investigations and lawsuits because of their fraud and continuously putting profits over patients. For example, a pathologist at ParkRidge Medical Center, who is still employed there, was committing MEDICAL FRAUD AND NEGLIGENCE by not looking at his GI biopsies FOR YEARS! Conservatively over 1000 patients were affected. Did HCA ever notify one patient??? NOPE! They installed new locks and cameras where the slides and paraffin blocks are stored and that was the end of that. If anyone doesn't believe this story is 100% true, ask anyone who worked in the lab at ParkRidge Medical Center from August 2022-December 2022. It happened and exemplifies how much HCA is concerned with patient care.

Yet again Erlanger in Soddy Daisy shows how little they care about the patient. On 2 occasions I…read moretold the Soddy Daisy location that my ACA plan did not cover labs with LabCorp. The last visit my daughter went to they drew blood in office and sent it to LabCop instead of using Quest as I had told them twice before. Now because Erlanger disregard and lack of respect for cost to patients I am on the hook for 100% of all the labs they did. It shows once again the office manger only cares about screwing people out of every last penny and not about proper care and listening.

I went to Erlanger E.R. in Sequatchie Co. today for a finger cut that was a bit too deep for me to…read moretake care of myself (the Urgent Care that I went to in Dunlap referred me there). I was treated quickly, thoroughly, and with kind professionalism. This was a somewhat minor thing to have to go to the ER for, but I am glad to say that it was a good enough experience that I'd go back with confidence if I ever have to again. It was clean and the staff treated me well.

My daughter was admitted for pneumonia and rsv. She was sent to Children's Hospital at Erlanger. By…read moreday 2 we were told our daughter's weight was a problem. Some back ground info my daughter was tube fed from the time she was 2 till about two years ago. During this period of time most feedings and there were 3 a day ended in vomiting. We tried many brands and they had same ending. She had a gj tube which was supposed to bypass the stomach meaning no vomiting but that didn't work either. The day she finally gave food a chance which took years cause she was afraid she'd throw up she finally kept something down. From that point on we stopped using the tube and she ate all by mouth. Hasn't thrown up since. Weight gain is slow and it doesn't help that she had 3 back to back growth sperts which left her weight in the dust. Despite eating 3 meals a day she doesn't gain fast. I had same issue as a kid. I could eat all day and gain nothing. When I was her age I was maybe 70lbs. I didn't get to 90 till high school. And yet 90 is what she said she should weigh. Also my daughter has no muscle mass to speak of because of her physical issues and muscle carries more weight then fat so honestly she weighs what she should given that fact according to her physical therapist. Any way. While at the hospital the doctor pushed the weight issue and barely spoke about what she was there for. By day 3 I told her I'd take her to whatever follow up I needed to but she needed to be sent home. Katie had become depressed. Was refusing to eat the hospital food. She was hardly able to sleep cause people came in and out through the night. Her sheets on that bed had never been changed the entire time she was there and she was never bathed not even a sponge bath. I wanted my kid outta there as fast as possible so that she could get sleep and a bath and a clean environment. Not to mention she likes my food so I knew she'd eat better. I told the doctor that I was willing to follow her instructions and to give her bigger portions and extra snacks and things of that nature to try to build up her weight, but you can't force feed a teenager when they feel full than they're full, but I will give every opportunity for her to eat or drink more. At that point she told me she had made an appointment for me for the nutritionist and a pediatrician and told me that my discharge papers were on the way I get home and 30 minutes later. I get a phone call from DCS saying that they got a referral about my daughter and that they need to Come and talk. and I guarantee it was the doctor that did it. Just unbelievable. You try to do what's right by your kid and then you get a slap in the face from somebody that doesn't even know you and thinks of your daughter as a dot on a chart. I took daughter to her pediatrician follow up couple days later. They agreed with me and physical therapist. They see nothing wrong. I wouldn't take your child to this woman or this facility. Horrible lady. Horrible hospital."

Just wanted to state this before I start, this is not about the treatment of patients…read more This evening I am sitting in the ER of Children's Hospital. The seat I was sitting next to when we first got here was covered in glass. I don't know how long this glass had been there, or why it was there. I just know it wasp hazard to the bad ass little kids running around the place. When I approached the receptionist to inform her, she acted like I was just too much for her to deal with. I asked an RN that was walking by what could be done. He looked confused, said indont know and walked away. Maybe I'm not as wise as these folks, but I feel like broken glass and children wouldn't mix well. But who am I to say, I'm no expert safety officer or anything. Update- A janitor came by after an hour or so and cleaned it up. Not because he was notified by the staff, but because I pointed it out to him.