I can't remember the last time I had customer service at this level. From the first call made to the shop inquiring on stock, to the greeting upon entering and finally the completing of the purchase transaction, the staff at Eric's was knowledgable, kind and incredibly helpful. Parking is ample in front of the shop as well as along the street, for those with large rigs. The showroom is clean and well organized. They have a ton of Yamaha parts in stock and they always have Yamilube available, which cannot be said for many of the shops in the area. The guy at the desk treats everyone like a long-time friend, which was very welcoming. The service reps are knowledgable and getting a service quote was a breeze. Overall an excellent experience. I am a loyal customer going forward. read more

These people are thieves. I went to purchase 12 spark plugs and they wanted to charge me $170.00, I went on Amazon and purchased the exact same plugs for $72.00. On top of their inflated prices, they charge 2.5% more when using a credit card. read more

Eric's is probably the most reliable Yamaha dealer and service provider in Miami. Used him many times over 30 years. Techs are knowledgable, they always have parts available or know how to get them quickly. read more

Cannot say enough about their employees and their professionalism. Everyone was so NICE! And the work was done in a timely manner and done right! Thank you Eric and Tony. Randy did a top notch job! Been a boater for over 40 years and this was one of the best experiences ever! read more

I usually take my boats to Boat Center. Last week I decided to take it to Erik's Outboard 's because it's closer to my house and they quoted me a cheaper price over the phone for a tuneup on my Yamaha outboard. I dropped it off on Monday, didn't hear from them on Tuesday, Wednesday Ryan calls me and tells me that my engine's to old (2000) and the compression was low, so they declined to work on it. I have never heard that from any mechanic in my life. So I pick it up on Wednesday and there was no charge. Fast forward to that weekend where I drive all the way down to flamingo, put my boat in the water, and as soon as I turn the ignition, the alarm comes on and the boat won't start. Turns out the mechanic forgot to put the kill switch back in and I wasted my Sunday, spent countless money on preparation, gas, tolls etc. not to mention I was embarrassed and inconvenienced my friend who was with me. when I told Ryan about this on Monday, all he could do was apologize. What could've been the start of a friendly business relationship as I have to Boat, has turned in my inability to recommend this business to the many people I know who own boats. While I'm a little mad at myself for not diagnosing the problem on the water, the bottom line is I am not a mechanic and that was not my responsibility to put the kill switch back in. Needless to say I am extremely disappointed And still without a tuneup. read more

I just wasted a week of my time chasing these guys around to sell me an outboard. Ridiculously bad customer service. Had to harass them to get a quote for an outboard (red flag) then finally was able to get them to give me the loan application. Got approved by Yamaha for the loan same day, over a week ago (Tuesday 5/2) and was ghosted ever since. Tony is the person supposedly responsible for Outboard sales. He doesn't return phone calls and straight up lies when he says they're working on it and will have it done by days end. I guess they're making big bucks with other jobs and a 10k Outboard sale isn't worth it to them. I went to Boat Center yesterday and got everything done by this afternoon (thank you Boat Center!) ZERO excuse for this treatment and timeline. Still haven't heard back from Tony since we last spoke 3 days ago. I wouldn't buy a screw from this place. read more

Been bringing my boat here for service/electrical work for about 5-6 years now. Ryan in service is very helpful. Returns calls quickly and tries to get you in and out asap. Parts store has everything you might need for your Yamaha and boat. Prices are pretty good but they won't match if you find a cheaper part else wear. I've had issues with the electrical work they have done but nothing I cant handle. For example, when they installed my new Garmin gps/sounder, they did not put a new water resistant fuse holder or the right amp fuse. Guess no one is perfect but for the most park this is the only place I trust to service my Yamaha. read more

Eric's Outboard - Boat Repair Near Me - Miami, Florida

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We brought our boat to the Key Largo location to have the motor fixed after having multiple other companies no show or simply say they did not want to work on this motor (Yamaha 300 HPDI) Eric's was fast, reliable, and priced well. We dropped our boat off and had it back in less than a week and it is now running better than ever. I highly recommend Eric's to anyone looking for a good, fast, reliable marine mechanic in the Upper Keys! read more

Christopher helped me with a lower unit for my 300 HP Yamaha. The lowers have been hard to get for the past couple years. He told me it was due to arrive in a week. Sure enough I received notice of parts arriving, right on time. Then Christopher managed getting the lower unit to me along with accessories via courier to ship to Exuma. Now Larry is helping me with the warrantee process. The Eric's outbord team always go out of there way for customers. Very refreshing ! read more

They declined to work on my 2005 F225 because it had a "rough life". It's got 300 hours. I just wanted a 100h service, and the service guy wanted to add on a tank cleaning and conditioning, then clean all the fuel steps and basically add up a shit ton of work I could do on my own. These guys are a joke, don't waste your time and watch your back. read more

Is there 6 STARS for Awesome? There should be for Joe and the team! I was told by my marine service that they could not find the parts for my boat! It was quite the laundry list of parts! He found every single one! I even had wrong part numbers that Joe looked them up and corrected them! We flew in (we live in Carribean) and picked up parts! Our boat will be back in the water on Saturday! Thank you!! read more

I've had nothing but great experience every I've had Eric and guys work on my boat. I have even called them when I had a problem on the water and they walked me through troubleshooting on the phone and helped me out! Now that's service! Continued success guys! All the best! read more

Most professional, clean , Yamaha outboard service in south Florida the guys down at EricksOutboards are phenomenal

I found Eric's Marine while searching for authorized Yamaha Outboard dealers to service my boat. I called to make an appointment and spoke to Ryan who was very easy to speak with. On the day of my appointment I was greeted by Ryan, he explained the service process in detail and gave me all the info needed about the shop. Service was completed on time as promised and boat was returned cleaner than how I had dropped it off. Will defiantly recommend Eric's Marine to friends and will return for future services. read more

Mike in the parts department went well above and beyond recently by staying after closing time to help me load a new outboard motor. I was traveling down from central Florida, traffic was a killer yet Mike was not. read more

These people are crooks of the worse kind!!!! Took my boat for one simple thing and they ended up doing a bunch of things without consulting me. Second time this happened, both times they ran the bill to 1k, I guess that's their quota per boat even if you just took it for a simple thing. Just as an example, the first time for an electrical problem they rebuilt the carburetors that had just been rebuilt and change the water separator that was new!! These people ruin the good name of Yamaha and Contender, they ruin our community. read more

I can say I have met the place that would work on all my Yamaha motor first they always are very organize with the schedule .you drop of your boat and they are calling to update you with the problem constantly.they are Yamaha factory dealer in parts and service that say a lot I just took my boat for an oil leak and they took the time to find the problem when other companies charged me for jut looking at the motor and not lifting a finger thanks to John at Eric outboard for always helping me read more

Eric's Outboard - Boat Repair Near Me - Miami, Florida

I ordered some Yamaha outboard engine parts from Eric's twice. The first order included a kitting oversight with an incorrect part number. I called and spoke to Dave and he was very apologetic. He rush-shipped the correct parts and all was well. I'm ok with human error in the kitting process and Dave went out of his way to make it right. Thanks Dave. The second order for a fuel filter came quickly and with the right part. Again, very good service and the parts were packaged appropriately. Lastly, Eric's Outboard offers a vast inventory of Yamaha factory made parts. Seems they have everything you might need. I'll do business with Eric's again when the time comes. read more

I took my boat to Eric's with an issue of the 200 Yamaha 4 stroke giving me an alarm when I pulled back on the throttle. I explained in detail what was happening and hoped for a resolution. What I got was the basic "you need an impeller" reasoning that didn't turn out to be the case. I was stuck out in the bay just after taking it out of service at Eric's and thought they'd be able to rectify the problem sooner than me waiting another week for a service appointment. I asked them to place motor on computer to look for faults but they didn't. Good people that have gotten better over the years but not correct diagnosis or listening to customer in my case. read more

They service my engines annually, but during the last two years their service has diminished and they make up engine issues to extend the repair. I realize Eric is growing his business with Contender Boat Sales, but his service department is not forthcoming. I recently caught them in a bold lie and it seems they are willing to commit fraud to generate revenue. Public marine departments that have their vessels serviced by Eric's should audit the work. read more

Hats off to these guys. My friend and I called in sometime last week around 4 p.m. looking for some emergency parts for our outboard, which of course they had in stock for a very fair price. Rush hour traffic had my friend delayed in getting to the store before they closed at 5, so he called to make sure they were still open and was informed that they would hold the doors open for him. Any other store in Miami is closed 10 minutes before the advertised hours! Thank you Eric's Outboard for excellent service and selection! read more

This is without doubt the most unprofessional marine service outfit I've ver had the misfortune to know ... Every job takes two weeks to schedule ... once I scheduled the job and had the boat pulled out of the water Larry couldn't be reached ... Boat was put back in the water basically untouched ... Two words: NEVER AGAIN! read more