Monster Marine did me wrong. I took them an outboard motor on 1/8/21 to get serviced and after it being there for 3 years, I decided that I was gonna just work on it myself. When I went to go pick it up, they lost it. It could not be found. The guy told me that it was no big deal, my motor was old and it didn't work. He wanted me to just not worry about it and forget it. He then started telling me to forget the professional talk after I called his business "professional. When I mentioned calling the authorities, he said "really bro, the authorities? Like I'm the one in the wrong. At the end he gave me $300 for a 9.9hp outboard motor. I can't buy another one for $300, but the problem is taken care of on his side. Good job Monster Marine. read more

Our boat was having issues while on vacation down in the keys. I needed a Mercury part and these guys were open on a Monday. They took the time to diagnose the issue over the phone and helped us find the right part.These were some great guys and I wish I lived in Miami I would have new mechanics. read more

Great manners and service. I called with a problem, over the phone, and they were more then glad to go through different solutions to get to the problem. Wasn't in a hurry to do something else even though my problem may be considered little. It's been awhile since someone pays attention to service and not dollar signs. read more

Great shop, good guys that take the time to listen to customers. Always prefer supporting local businesses.

I called Monster Marine to do a pre-inspection on motors that I was purchasing. Eric was very thorough in explaining the different options - quick inspection, full diagnostics and sea trial. I opted for the sea trial and he was in constant communication and relaying expert information and feedback, that only a very tenured, experienced mechanic would be be able to spot and understand. He can "read" motors very well. They also did a very professional job with de-rigging the motors, so that my mechanic had everything agreed to in the purchase contract and sorted properly for a quick re-rigging. Thanks to Eric and the team. Chris read more

The best marine service place in Miami! If you haven't taken your boat to Monster Marine you will have been missing out on quality work. Him and his service manager really care about each customers work and will stay up till all hours to get the job done. I had my boat there last week and I asked him if he could get it done for me on short notice. I drove by acoiple days later because I was in the area at around 10 pm and they were working on my boat. While most people are sleeping Ralph is out there working his tail off. Absolutely great guys read more

This is the worst place I have ever taken my boat in over 25 years of boating. All they do is talk about quality work but none of it gets done. The workmanship is horrible and the shop is completely unorganized. You will not find nice boats in the shop because as I found out too late everyone already knows that these guys are a fraud. Do yourself a favor and take your business elsewhere. read more

These guys are awesome. I would not bring my boat anywhere else. I have been there several times and every time I get great service, fast and fair. They have gone out of their way to make sure I understand what was done and that I am able to get back out in my boat quickly. It's so nice to have a place I can trust with my boat. Thanks guys, you really show what customer service is all about. read more