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Chevy Chase, MD

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Capital Colon & Rectal Surgery

5.0 (2 reviews)
Closed • 8:00 am - 4:30 pm

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Dr. Naveen Gupta

Dr. Naveen Gupta

3.8(27 reviews)
3.4 mi

Okay, so this is a preliminary review based on my initial visit:…read more After years of half-fast doctor's farms to manage my Crohn's disease, I found myself in suburban ER with bad pain and symptoms. I was in between gastros, and getting pretty hopeless. The ER doc told me if he had to see a gastro, dr Gupta is who hed want. Called the next day and was seen by the end of the week. Right away I felt comfortable. He and a partner work out of a house on old Georgetown. It's not fancy, but you don't feel like you're care is being assembled in a factory! He himself escorted me to his office where we TALKED for 45 minutes. He wanted to know everything, and was nonjudgmental and receptive to opinions and anecdotes. I actually felt like a human collaborator to my treatment!!!! He was very kind. I go in for a colonoscopy tomorrow and am cheered by his use of modern prep methods (seems like if a doctor is willing to try the latest colon prep, he'd probably be willing to try the latest crohns meds!).

So, my experience with Dr. Gupta was actually quite opposite of what most reviews claim here. I had…read moreextensive gallstone damage and Dr. Gupta was great at diagnosing and treating. I am very satisfied with his service. He was always nice and took me seriously so thats awesome. During my last appointment he was five minutes and apologized profusely. HOWEVER, after my most recent experience with the office I will certainly NOT be going back. I was referred to him in the ER in 2020. I was in surgery for about 9 months (every 6 weeks). I have been trying to get in touch with him since Nov 2020 (exactly 3 years) and so far I have only been able to get connected to the office twice. I give up. Plenty of other qualified doctors in the area. There's no way he is this bad at maintaining a competent office staff and phone line department in 2023. A pigeon would have successfully arrived in 3 years with my request but not his office staff. Sidenote, I referred him to my husband who got through to his office on the first attempt (miracle) and scheduled a tele-appointment in 2021. We waited for 30 mins for him to get on the line just to find out that the office never informed us that he had decided to cancel appointments and go on a vacation. According to them, they had called us but we had never answered.

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Dr. Naveen Gupta
Dr. Naveen Gupta
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Gastro Health - Frederick - Gastro Health Frederick

Gastro Health - Frederick

4.1(18 reviews)
37.2 mi

Agree with Scott R. , used to see Dr.Kossoff around 10 years ago. Returned this year to make a much…read moreoverdue follow-up appointment. Was able to schedule one and had a great experience with the nurses/physician assistants and doctor (Dr.Francis) and was excited to schedule my endoscopy. However I needed to review my work schedule which is often changing to find a day which was suitable and would fit in Dr.Francis' operation schedule. I was assured I could call back and schedule the procedure. Little did I know that I would be at the mercy of the ONE procedure scheduler that the office uses, who is so busy dealing with the phone traffic that they cannot reliably answer the phone. When I asked if there was another way I could schedule the procedure, in person or by some kind of email or patient portal , I was left a very rude message saying that I was sending the scheduler to my voicemail when I was in the middle of various processes at work and had called more than 10 times during the week at different times to try to catch them to schedule the procedure. Not only this but the front desk also had the same track record for answering the phone, as in they never answer. Guess i was lucky to get my initial appointment over the phone in the first place. Will not be returning, heading to another Gastro that actually has adequately and functioning staff. I would not give this office your patronage, they are comfortable knowing they are a much lauded office so they don't take care of patients.

I have seen Dr. Kossoff for several years and is an awesome doctor with a great reputation in the…read morecommunity. I gave only 3 stars due to the lack of communication with his office and office staff. You call and never get anyone to answer. After an office visit, by appointment, they were to contact another doctor to get the OK for my spouse's colonoscopy. They stated they would contact the other doctor and it would only take about 5 days. A week later called back to other doctor and they said they never received anything from Gastro Health. Gastro Health did not follow up. I called back a several months later, finally getting someone to answer my call, and they miraculously received the form from my doctor THAT day while my spouse was on the phone with Gastro Health.. And they still have to submit form to get clearance. Expecting a call back from Gastro health, which never happened. Called back and left messages. The first time the office ever called me back from original appointment in October is in January. 3 MONTHS. It was a MESSAGE to schedule the colonoscopy. Tried to call but NO ANSWER, still don't have an appointment. I had a colonoscopy, 3 years ago and was to have another in 2 years. They told me they would call to set up an appointment. NO CALL. Can't get a hold of anyone. This is after I was told I had to get an appendectomy after my colonoscopy 3 years ago. Office staff needs to get straightened out and be held accountable.

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Gastro Health - Frederick - Gastro Health

Gastro Health

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James H. Frank, MD

James H. Frank, MD

3.8(25 reviews)
4.7 mi•Downtown

Five Stars to Dr Frank and his entire team at MedStar…read more From the very first phone call on January 29th with Dottie, who connected me to Emily in Dr. Frank's office that helped me schedule my appointment for today and follow up calls with both Emily and Isabel to answer more questions, to Sophia's clear concise post procedural instructions this morning at 9:30am it was a smooth and efficient operation. Signing in with Marilyn today on the 10th floor at 6:30am was quick efficient, Sara's calming manor as she took my vital signs, prepared the intravenous system, Dr. Luck's thorough explanation of the anesthesia procedure, Kristin and Layney's also calming demeanor and continuing explanation of what was about to happen ~ all of this made today a relaxing and pleasant experience.

Dr Frank is rude, condescending, judgmental, and not any better than a typical gastroenterologist…read more He's like Dr House, if Dr House wasn't all that good at medicine. Like others, I also saw him because he got such great reviews. In all seriousness I don't believe the positive reviews. "He knows what he's doing and he truly cares for his patients." LOL I saw Dr Frank at least a half-dozen times and never, not once, would I describe him as a person who "truly cares for his patients." He seems to have nothing but contempt for his patients! Honestly, he treated me so poorly as a person that it bordered on abusive and I stopped seeing him. He is a terrible doctor.

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James H. Frank, MD
James H. Frank, MD - James H Frank MD logo

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James H. Frank, MD

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Capital Colon & Rectal Surgery - gastroenterologist - Updated October 2026

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