1. Eric Tafreshi Chiropractic

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Riverside, CA

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Eric Tafreshi Chiropractic

5.0 (3 reviews)
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Services - Eric Tafreshi Chiropractic

Chiropractic bodywork

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The Joint Chiropractic

The Joint Chiropractic

3.9(217 reviews)
1.9 mi

less than accommodating , elderly abuse regarding financial issue, upon cancellation due to medical…read morereason. Never had any of the six visits I paid for and they would not refund any monies at all.....Abuse of the elderly at its finest- avoid BBB notified

I had a very disappointing experience trying to cancel my membership at The Joint Riverside Plaza…read more Around 5:10 p.m. today, I called the clinic to cancel my membership. Evelia, the Assistant General Manager, told me that I had to come into the clinic where I originally opened my membership and sign cancellation paperwork in person. When I arrived, I gave Evelia my phone number, and instead of having me sign anything, she told me I would receive the cancellation forms by email. I was confused because that was the exact opposite of what I had been told over the phone. I asked what the purpose of requiring me to come into the clinic was if the forms were simply going to be emailed and she hadn't even verified that I was actually who I said I was. It wasn't until I pointed that out that she finally asked me to verify my address and date of birth. She then printed the cancellation form, which I signed right there--something that could have been done immediately without the confusion. What made the experience worse was Evelia's attitude. Rather than acknowledging the miscommunication or apologizing, she became defensive and came across as aggressive. When I asked to speak with someone above her, such as the General Manager, she refused to provide that information or help escalate my concerns. Sounds like if you want to cancel you can send whoever to give your number and the forms will be emailed to you, no Driver's License or additional verification of identity is done other than a phone number. I understand that mistakes and miscommunications happen, but professionalism and customer service matter. A simple apology and a willingness to resolve the issue would have gone a long way. Unfortunately, this experience left me with a very negative impression of how members are treated when they decide to cancel.

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The Joint Chiropractic
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Eric Tafreshi Chiropractic - chiropractors - Updated October 2026

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