less than accommodating , elderly abuse regarding financial issue, upon cancellation due to medical reason. Never had any of the six visits I paid for and they would not refund any monies at all.....Abuse of the elderly at its finest- avoid BBB notified read more

I had a very disappointing experience trying to cancel my membership at The Joint Riverside Plaza. Around 5:10 p.m. today, I called the clinic to cancel my membership. Evelia, the Assistant General Manager, told me that I had to come into the clinic where I originally opened my membership and sign cancellation paperwork in person. When I arrived, I gave Evelia my phone number, and instead of having me sign anything, she told me I would receive the cancellation forms by email. I was confused because that was the exact opposite of what I had been told over the phone. I asked what the purpose of requiring me to come into the clinic was if the forms were simply going to be emailed and she hadn't even verified that I was actually who I said I was. It wasn't until I pointed that out that she finally asked me to verify my address and date of birth. She then printed the cancellation form, which I signed right there--something that could have been done immediately without the confusion. What made the experience worse was Evelia's attitude. Rather than acknowledging the miscommunication or apologizing, she became defensive and came across as aggressive. When I asked to speak with someone above her, such as the General Manager, she refused to provide that information or help escalate my concerns. Sounds like if you want to cancel you can send whoever to give your number and the forms will be emailed to you, no Driver's License or additional verification of identity is done other than a phone number. I understand that mistakes and miscommunications happen, but professionalism and customer service matter. A simple apology and a willingness to resolve the issue would have gone a long way. Unfortunately, this experience left me with a very negative impression of how members are treated when they decide to cancel. read more

I've seen Dr. Patrick Suckoo twice now, and each visit has given me so much relief. He's incredibly friendly, easy to talk to, and you can tell he truly cares about helping you feel better. He takes the time to listen, explain what he's doing, and make sure you're comfortable throughout the process. After each adjustment, I walk out feeling lighter, looser, and genuinely improved. Highly recommend Dr. Suckoo for anyone looking for real relief and great care. read more

Great experience with the doctor. Absolutely helped me and helped understand what the problem was. Gave me several tips and exercises to help me. Unfortunately the receptionist hasn't always been the most helpful. I've been in the lobby as the only person there and I've seen them turn down business because it was, "too busy." Usually they are helpful, but I have has this happen one time, so I could have just been that one incident. read more

Ok so came here a couple months ago because I twisted my back. Gone to Chiro's for years off and on. Didn't see any benefit at first. Didn't think they did much except regular twists. After about 2 weeks I felt better. I think it just went away. But signed up for 2 month commitment. Great deal. 7 4 visits a month for about 100 bucks. Plus they gave 3 extra the first month. 2 Mr month read more

My wife and I work like dogs. This last Saturday, in the rare free time that we have together, I wanted to treat us to an adjustment. I called their office and asked the receptionist or whomever answers calls if they do walk-ins and that I wanted to bring two people in today. She told me they do. I told her "great we are on our way then, send me the link for the $30 coupon" and she said "great see you then". When I parked my car and opened my phone for the coupon, imagine my surprise to see she sent me a link to make an appointment for Monday. Having already wasted my free time and gas, I went in and asked the receptionist why a link for Monday. Her response was "TECHNICALLY we do walk ins. But we're booked for today. Would you like me to schedule an appointment for Monday?" And I walked right out. She didn't care to apologize for her clear bait and switch, didn't bother asking if in anybody could remotely help me, just a "sucks to suck" look on her face. People's time and principle are worth more than $30, nobody likes a bait and switch, and they'll never see a penny from me or my friends or family on principle alone. The joint are a dime a dozen, go to one where people are honest with your time. read more

Came here once and the chiropractor reeked of alcohol. Unfortunately he was already up close and cracking me when I smelled it. I was also sore and not in a good way later on that day. You get what you pay for here, price over quality and all other of their locations as well. Try finding some where a little more expensive and where they take x rays and build a rapport and relationship with you. read more

I came in for my appointment apologized for being a few minutes late, the lady at the front desk went along and took all my information saying they offer a ten minute grace period which we were currently in while talking then proceeded to ask if I wanted to make another appointment when I asked if I couldn't be seen today she said because we weren't with the ten minutes anymore (two minutes had passed after the grace period) while we had been talking already for about 5-6 minutes already so i did make it within the ten minutes, anyways she was rude and sounded obnoxious if you don't like your job get a new one Friday November 21 appointment for 3:30 read more

I've been to The Joint Chiropractic a few times now, and I'd say it's a mixed experience. On the plus side, the convenience of walk-in appointments and fairly affordable pricing are big draws, especially if you need a quick adjustment without a lot of hassle. The chiropractors I've seen have been friendly and professional, and I usually leave feeling better. That said, the experience isn't particularly clinical. If you're expecting a doctor in a white coat to do a full work-up with X-rays or MRIs, that's not what you'll find here. After your first appointment, they might suggest you come in multiple times a week, likely to encourage you to sign up for their monthly service plans. I find this approach super annoying and a bit disingenuous. All in all, do I feel good after a visit? Yes. Give it a try and see for yourself. read more

They are a scamming people . Be careful signing up for a monthly payment. My brother is in boot camp during that time he got 4 chargers and one of them was a week apart. My mother try to cancel several times they denied several times taking my brother money. read more

Excellent service! Walk in and walk out happier! Omar was great with customer service. read more

If possible try to dodge this location at all cost. Upon walk in no greeting whatsoever and just stood at front desk being ignored. Front desk person is not kind at all and refused to acknowledge what was said to her and told the Dr. I was refusing to fill paperwork when I initially told her several item didn't apply to me not that I didn't want to fill it out an told me just to add to the forms just for the sake of receiving a full form. This definitely beats the purpose of the visit. She made the visit very awkward and could have approached the situation differently. She lacks great customer service and based of the recent rating so is the location which clearly they're not willing to improve :( read more

Do Not Sign Up!!!!!! I made a HUGE mistake of signing up back in September for the 6 week plan. In October I was reassured that my plan had ended and no additional charges would be posted on my credit card. Well, it is now February and I am still trying to get them to stop charging my card.!!!!! I spoke with Omar back in January and he reassured me that all the paperwork was filled out, and it wouldn't happen again, but a week later another charge posted. I haven't attended since October and they are refusing to refund me even though I have called them a dozen times and have personally walked in and was reassured to my face that I wouldn't continue to get charged!!!! This is illegal!!!! A total nightmare to deal with over and over again. I'm now to the point that I'm going to have to close my credit card account because I keep getting lip service that they won't charge me but then they do it anyways. They have stolen over $400 from me too. STAY AWAY FROM THESE SCAMMERS!!!!!! read more

Leslie was not very helpful and rude. It was hard to communicate with her the needs of the visit. Also was bummed that she failed to introduce the plans available. read more

I had the worst experience at this location. The chiropractor sat me on the chair and attempted to adjust my neck, there was a quick pull of my neck muscles immediately I was in so much pain that lasted several days. I told him to stop as he attempted to pull a second time. I asked him if he was a licensed chiropractor and he said he trained in the service. Would this mean he is a licensed chiropractor? I will never return to The Joint. read more

Excellent experience overall! The receptionist with black hair is always welcoming when I walk in and supportive with answering questions about the wellness plans. read more

wow Horrible customer service from the office staff !!! My husband went in the office with so much pain the chiropractor was great but the girl in front completely lied to us she told us we could do 89$ for a month of unlimited visits so we asked her numerous times can we do one month only and we don't want to do any contract or get charged next month she said oh no don't worry it's a one time payment we will not charge you next month, today got a charge from them for 89$ again so we called into and had to wait for a manager to call us back when she called my husband back she said ohh sorry I can't do anything for you because you signed the contract"""while he was in so much pain and didn't read the fine print"" because we trusted the staff was telling us the right info!! So wrong to take advantage of people!!! read more

Website clearly stated that the joint helps with knee pain and consult and able to order imaging and X-rays. However when I arrived for my appointment they said that's not something they do b it clearly on website. Horrible service read more

The Joint Chiropractic - Yet nothing they can do there - Chiropractors Near Me - Riverside, California

God no, I would never go back. This place couldn't possibly know what is going on with my back when you don't take or require x-rays

Had to update my review as it has been a couple years. Got seen by Dr. Ahmed today. He is a great listener and catered to every one of my challenges. I walked out feeling immense pain relief and better range-of-motion. 10/10 if Dr. Ahmed is here I'll be back. read more

they lie when they sign you up and tell you it's 45$ per month. then bill you for 79$. shady company, they would let even refund this months charges that haven't been used. don notgo there they will lie to you and overcharge you. additionally they are mit that great at chiropractoring ir they woild have thier own business. its the walmart of services!!! don't sign their forms you'll regret it!!! read more

I was fat-shamed by Dr. Suckoo last Friday, 10/25/2024. With a very disgusted look on his face, Dr. Suckoo asked me if I exercise and what kind of exercise I do, if any. He then proceeded to tell me that I can only lose weight by lifting weights, not cardio. Then he started listing all types of carbohydrates I need to stop eating. He made no comments that had to do with chiropractic services at all. After my session, I'm still in pain because apparently I'm way too fat to get a proper adjustment. I entered in a pretty good mood and left feeling like a worthless, obese piece of sh**. read more

Dr. AHMED he's great! The office is always so polite and I couldn't recommend it enough

Always feel amazing when I walk out of there definitely the place to go to get adjusted.

The whole visit experience was amazing! From the receptionist to the doctor, everyone was extremely helpful and kind. This was my first time ever going to see a chiropractor, so I was a little nervous. Seeing all the patients before me coming out from their appointments with smiles on their faces spoke volumes and after I met and spoke with the doctor, all my fears were put at ease. My adjustment was pain free, all questions answered, and I was provided with an easy to understand instructions and care plan. My only regret is that I didn't come to them sooner! read more

I've been a joint customer for years. Love them all. Except this location, it's the worst. I can never get service. I've been here 30 mins before online close time, they closed early. Today I decided to go at 3. No where near closing time, waited for over 20 mins, before canceling due to time. No on was being called until I complained of the wait time. Just save your time and go to another location. read more

First place I've tried but I love it for relieving tension. Highly recommend to everyone. read more

I've been going to The Joint since 2020, but the Riverside Plaza location for a little over a year. Theyre always welcoming and accommodating to my needs. Ive had several car accidents and a step stool fall in the past and going for regular adjustments help me to have a lot less pain. Wouldn't want to be without them!Danielle is friendly and always welcoming. Highly recommend Dr. Ahmed and Dr. Wilbur, especially if you need a more gentle adjustment. read more

Great service. Dr. Was good / front staff was helpful. The place is clean and they knew what they were doing.

Awesome place! Love that I can come in anytime and the staff is always so friendly! Good care and quick service.

My experience at this location has been just great. I work so much that the convenience of walking in is ideal. Dr. Skane did a great job evaluating my problems, recommended some stretches and throughly adjusted me. I have had a lot of chiropractic care over the years and the treatment was right up there with the best DCs I have ever visited. Sometimes it is hard for chiropractors to adjust me thoroughly. For this doctor it is no problem. I started feeling so much better after just one visit. Neck back shoulders hips, even ankles all feeling improved on my way out on my second visit. Thank you for the great care! read more

The Joint Chiropractic - Great DC! - Chiropractors Near Me - Riverside, California

Might have to find a location and drive to get better customer service and adjustments. I've tried to give this location a few months of membership and today was my last straw. Waited for over and when I thought it was my turn someone else was called back ... only to be told my scan did not go through and I was never checked in. As the receptionist sat there and saw others check in after me and even checked some patients in herself .... Probably a good aware and maybe follow up with a patient who has been waiting for over an hour read more

They have great staff and are very informative about overall better health. I usually stop in twice a month for a readjustment and always feel more relaxed and comfortable afterwards. They have great prices and a variety of different payment plans to fit your needs. I would highly recommend to anyone that's looking to feel more relaxed after a long work week. read more

from the time you walk in the door to the time you see the doctor the staff here at the Joint is amazing !!

I love this Joint! I've been coming here regularly for three years. I come here about once a week and always feel so much better for coming. The staff is so kind and remembers my care history from appointment to appointment. I appreciate them so much! read more

The girls up front are always extremely nice and helpful. Dr. Wilbur and Dr.Ahmed are amazing, I always leave feeling better.

this is a great place , felt so much relief and I have been adjusted and lost most of my pain, very great doctors and listen, great office work made it easy and explained everything well read more

staff was nice but what the doc did was cheap, honestly was the most basic visit I've ever had at a chiropractor. went in with back pain, explained my issues. tried to adjust my back, didn't work, only tried two adjustments and like i I said didn't work, seemed like he didn't know what he was doing, no power and horrible technique, he did get my neck good but my back is what's bothering me. really just felt like give me your money kinda thing masked with a smile. you seriously need years of schooling for this and what he did you could teach a monkey on YouTube. Sooo disappointed. If there all like this not sure how they stay in business. Will definitely not be going back and not recommending them to anyone. And he then trying to get me to sign up for monthly lol. I'm not going in twice a week to get ripped off and to get no relief. read more

I love coming here, I just have been disappointed about the cleanliness at this location. I came In 2 weeks ago and I swear this place has not been cleaned since then... it looks exactly the same. Dusty tables broken tile pieces scattered. During a time of covid I'd expect it to be clean! Staff is friendly and the docs in the back are great! I really love this placeI just really would appreciate if it was cleaner!!! read more

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This location has gone so far downhill that it is amazing. They have gone through so many doctors in the last 2 years. I have found out through research that it is not the doctors fault, it is the owner of this location. He is not even a chiropractor, and he treats his doctors and employees like they are slaves. It is my feeling that if you are taking my money, every month, that I should be afforded a certain level of service. As a business owner, you are failing in a spectacular way. Today, I stop in to get a adjustment, and the sign on the door reads, that this location is only open on Tuesday. WTF! You owe all your members a complete refund of our money, for the nightmare you have created at this location. To The Joint, franchise supervisors, you need to pull this franchise. This is your reputation on the line. Do not let a inept owner drag your reputation down. read more