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    Eric N. Miller

    5.0 (1 review)
    Open 8:00 am - 5:00 pm

    Services - Eric N. Miller

    Cavity treatment

    Dental exams

    Teeth cleaning

    1 More Service

    Tooth filling replacement or repair

    Eric N. Miller Photos

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    19 years ago

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    Aspen Dental - Gloucester, VA

    Aspen Dental - Gloucester, VA

    2.4(5 reviews)
    15.0 mi

    Aspen Dental of Gloucester, Va is a bait and switch scammer…read more I was looking for a dentistry office which accepted my insurance for a routine dental cleaning. I made an appointment and indicated that was the reason for the visit.  When I arrived, I filled out there forms and indicated that I wanted a routine cleaning. The staff then brought me in and began to pressure me to spend more than $48,000.00 on a group of dental prosthetic procedures. When I told them that I was just their for a routine cleaning, then they told me that they only do peridontic level cleaning that would cost me more than $1000.00 out of pocket. They tried to get me to replace a dental insert which I have had for more than 10 years and was not causing any problems. Aspen Dental is a scam.  I did not get a cleaning and was shown the door. Now they want me to pay $103.00 for the scam.

    I am writing to express my dissatisfaction with my experience at Aspen Dental in Gloucester, VA…read more I live in Newport News and had a lengthy commute due to construction delays. I had a scheduled appointment for Monday, December 22nd at 10:00 a.m. I contacted the office in advance to inform them that I would be approximately nine minutes late. I arrived at 10:09 a.m.; however, I was not seen until well after 10:30 a.m. After X-rays were taken, I was placed in an exam room, where I experienced a significant wait. A hygienist eventually arrived and explained that she would be assessing my gums, which took approximately 20 minutes. After she left, I waited again for the dentist to arrive. When the dentist entered, she reviewed my file and focused primarily on a conversation she had overheard regarding Invisalign rather than addressing the reason for my visit. I had chipped my lower left tooth and was seeking to have it filled. While I understood there was a possibility the repair might not be completed that day, I felt limited attention was given to my primary concern. I originally selected this location based on a previous positive interaction with the office manager, Arielle; however, she was not present in the office on December 22nd. After spending nearly three hours at the office, I received neither a cleaning nor a filling. The receptionist explained that this was my initial visit, that the dentist had been out the previous week, and that the office was attempting to accommodate patients who had not been seen during that time. I was informed that the dentist was running behind and did not have time to complete the filling. This explanation was frustrating, as I arrived on my scheduled appointment date and time. I was then asked to return on Wednesday, December 24th (Christmas Eve). I was told that I did not receive a cleaning because the hygienist's schedule was full, despite the fact that she had spent approximately 20 minutes assessing my gums. When I asked when a cleaning could be scheduled, an opening was identified for 9:00 a.m., followed by a 10:00 a.m. filling. On December 24th, I arrived at 8:51 a.m. but was not called back until 9:20 a.m. I waited an additional 30 minutes before the hygienist began my cleaning, which concluded around 9:43 a.m. I was then directed back to the waiting area to await my 10:00 a.m. appointment. I was not called back again until approximately 10:18 a.m., at which time numbing gel was applied. The dentist, Dr. Vedros, whom I later learned is the owner, then administered the injection. The injection was delivered in a manner that was uncomfortable, as she stood off to the side during administration. I experienced significant pain and visibly reacted; however, there was no acknowledgment or reassurance provided before she exited the room. I then waited an additional 30 to 40 minutes. When I inquired about the delay, I was informed that another patient had arrived with an emergency and that I would be seen next. At that point, it was approximately 10:50 a.m. When the filling was completed, I was unable to see a noticeable improvement. The tooth appeared unchanged, as only the back portion had been filled and the overall level remained the same. When I expressed my concern, the dentist stated that the tooth had been repaired and appeared different, and that no further adjustments would be made due to the bite markers. The interaction felt dismissive, particularly given the events of both visits. I left the office feeling rushed, unheard, and dissatisfied with the overall care provided. I will not be returning to this location. The experience required a significant investment of time without a satisfactory outcome. The only positive interactions were with a dental assistant with dark hair whose name I did not obtain, and with Arielle during a separate visit. Both were courteous and professional. Unfortunately, my interactions with the blonde staff member and Dr. Vedros were unprofessional and unwelcoming.

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    Aspen Dental - Gloucester, VA
    Aspen Dental - Gloucester, VA
    Aspen Dental - Gloucester, VA

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    English Sam E Dr & Associates - Cancelling my appointment when I hadn't gotten back to them with *more insurance information* within two days

    English Sam E Dr & Associates

    1.0(3 reviews)
    12.4 mi

    Unprofessional, rude, and incompetent to say the least. Never had to deal with an office that had…read moreso much issue finding my insurance, much less tried to *tell me* my husband didn't sign up for dental insurance. For context, I went to another dentist after a horrible back and forth experience with Dr English's office and they had no issue whatsoever finding my insurance. I went to make appointments and as they were putting in my information, the receptionist told me they were unable to find my insurance. I explained who our insurance was and gave them my member ID, card information etc. She was unable to pull it up and actually told me I *did not* have insurance. She said it looked like my employer did not choose to offer dental. I knew that to be untrue and tried to tell her, and was told to call my insurance. I spoke to my insurance and confirmed yes, we do have dental coverage. I downloaded pages from my insurance benefits page detailing the exact dental coverage I had. I call Dr. English's office back and tell her I can send actual documents. She said "don't email me that." The woman on the phone continued to talk down to me saying no my husband "chose" to not get dental insurance and spoke as though I had no idea what I was talking about (I've worked in multiple doctor offices and am familiar with verifying patients' insurance.) I emailed them my insurance documents despite the rudeness because I found it just strange at this point that they were so insistent they weren't able to pull it up. I received the following email back. After this I continued to get multiple voicemails asking me to give them my insurance, and then received a text in all caps that they were cancelling my appointment because I didn't reply to them within two days. Honesty just all around incompetent and aggressively rude. Such a bizarre experience because the next dentist I went to found my insurance just fine.

    The dentist are fine but the billing department is rude. I will find another dentist with better…read morecustomer service.

    Photos
    English Sam E Dr & Associates - Rude email after having to do the receptionists' work for them.

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    Rude email after having to do the receptionists' work for them.

    Eric N. Miller - generaldentistry - Updated May 2026

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