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    Family Practice of Suntree and Viera - Waiting room on 3rd floor

    Family Practice of Suntree and Viera

    (11 reviews)

    God Bless Dr. Frank Ditz! This wonderful and caring doctor stepped up in my time of need and kept…read moreme from experiencing permanent damage to my health and likely even saved my life. After being diagnosed with COVID-19, my longtime Health First doctor (Dr. Kiron Malhotra) absolutely REFUSED to treat me in any way and even refused to have a video or telephonic consultation with me, and only told me to go to the emergency room if I need medical assistance. So, I went to the Emergency Room at Holmes Regional Medical Center in Melbourne (I have a Health First Insurance Plan) for treatment. I could barely breathe. I was weak. I was so very sick. And that ER treated me so terribly and did nothing more than take a chest X-Ray and send me on my way. Nothing more! They refused to give me any water, even though I'd been there for hours. I was cold because I had a fever and asked for a blanket, and they essentially tossed it on my bed from the door and left. I did my best, but I was too weak to unfold it and fully cover myself. Then when it was time to be discharged, after being there for hours without any meaningful treatment, I was told to get dressed and go. They didn't even offer to wheelchair me out or even an escort through the ER labyrinth to the exit. I was so weak that I had to be wheelchaired INTO the ER and back to the ER room, yet I had to ask for someone to wheelchair me to the exit. The treatment I received at HRMC's ER was just awful. The next day I reached out again to Dr. Malhotra's office and I told them that the ER did nothing and asked if the doctor would at least talk to me. I was told no, and that if I needed medical assistance that the only options available was to go to the ER. After the nightmare of the last ER visit there was no way I would go back there. I was so desperate for help. I was taking a prescription medication that was prescribed by the Urgent Care the day I was diagnosed (powerful steroids) that was causing my blood sugar to go into the 400s. I didn't know what to do and my doctor was refusing to help me. That's when I turned to my friends on Facebook and posted the post in the photo. Well, that post garnered quite a bit of attention, including the attention of Dr. Frank Ditz, who by the way is NOT a Health First doctor. This doctor who didn't even know me reached out to me and offered to take care of me and my fiance, who also was sick with COVID, until we were fully healed and WITHOUT CHARGING US A DIME! And that is just what he did! I owe him so much for taking care of me and being there when my own doctor abandoned me - it's been over a month since I reported to my own doctor my diagnosis and she has never once to this day called to check on me or to see if I even survived - PATHETIC! Without a moment's hesitation, i highly, HIGHLY, recommend Dr. Ditz - he is a wonderful and caring doctor - a rare combination these days indeed!

    I've been a patient of Dr. Dietz for over three years. The doctor himself is excellent, and the PA…read morehas also been great to work with. Unfortunately, my experience with the office management has been extremely disappointing. The office manager, Julie, has been consistently unprofessional and rude. I have personally witnessed and experienced her raising her voice at patients over the phone, abruptly hanging up, and responding in a hostile way to basic billing questions. At one point, it felt like patients were being discouraged--or even threatened with discharge--simply for asking for clarification. What's most concerning is the lack of accountability. When trying to escalate concerns, I was told there is no one above her to speak with, which makes resolving issues nearly impossible. It's unfortunate because the medical care itself is good, but the front office experience significantly impacts the overall level of care. Due to these ongoing issues, we are in the process of filing a complaint with the medical board. I would strongly recommend considering other options until these management concerns are addressed.

    Eric Lang, DO - familydr - Updated May 2026

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