I'd love to shout out Dr. Silva she understood I was nervous she made me feel absolutely…read morecomfortable. You can tell she really cares about her patients. Skyview Dental is the best dentist I ever been too. Everyone absolutely nice and kind. Dr. Byrd is Amazing also. The experience was top tier:)

Skyview informed me they now validate parking again (apparently it was only one month where they…read morestopped validating). That's good news.

I made a call to a dentist not too far from this location off of N. church st which was less than…read morea few feet from where I was located and the front desk representative did not seem interested in not only the urgency I had but the care I needed. After explaining my issue she said well I'm not sure what procedure you are explaining but does your in order to move forward I need to see if your insurance covers you. 1. I already explained I went through my insurance site and found this location (active listening is not her forte- she should've asked me about the member number) 2. I needed a same day appointment because of the pain associated with my issue. (After all that she FINALLY said we can't do a same day "you can go to urgent care") I said thank you and hung up-She clearly cannot represent the brand... NOW AS FAR AS THE TOP TIER SERVICE AT PEARL DENTISTRY... CHEF'S KISS! I called in and was greeted with the most welcoming and empathetic voice and professionalism from the front desk staff (I could almost kick myself for letting my pain make me drop the ball and forgot to get her name- she needs a shout out) She asked me how quickly can you get here? Do you think you can get here within 30 minutes? I was floored! Yessss I can! At that point she asked "so how did you find us?" - not will you be covered by your insurance. I told her my insurance and she said great! I can look you up to help you get in quicker and get taken care of! I was ill prepared but she took other means to find me and followed up with a 2nd phone call before arriving. The way she carried herself it was like I was the only patient they had and I was Queen Charlotte herself - just VIP Service and care, tailored to me, and about me. Good energy from the jump start! When I arrived... I was literally at the corner and she was looking out the window at a lost lady with 2 toddlers in a stroller and she waved me down like she knew me-Thank God because I was already hot and in pain but her infectious smile from probably 400+ft away made me feel like I was seeing a long time friend and I waved and painfully smiled bigger than I should have! she opened the door for me and said hey there welcome to Pearl Dentistry! I said did I look that lost? And we laughed and she said it's ok I'm just glad you made it! The other staff members were smiling and greeting me too (like we met before as well) 1. Location- Beautiful, bright, wonderful aesthetics, beautiful chipper people, and very professional. Great music too! 2. Technology and Intake- sent me a message for check in to my phone, easy and effortlessly created without feeling like I'm putting everything and my blood type on there (I've had some forms I wanted to just exit and this was very direct, straight to the point and not a dragged out process.) 3. Wait time- by the time I blinked they were calling me to the back and that was perfect because with the toddlers they can get a little too busy us moving to the back as quick as we did helped a lot. (Not to mention they had snacks for them and YouTube that kept them cool, calm and collected during my visit) 4. My Tooth Fairy Dr. Amanda Curtlin, DDS What a refreshing experience to know that the standard of service does not stop at the Front staff but in the individual rooms with back staff (Dental assistant/X-ray tech/ pre-op- very personable young lady!) Dr Curtlin made my nerve wrecking experience easy and effortlessly created a great environment for me to relax and provided a clear understanding of what was happening, why it was happening, and what we need to do to stay safe during & after care. Never in my life has a dentist made me feel comfortable enough to hum through a tooth extraction. I mean she carried the tunes with me, checked in on me after every line of the song, and still carried out a full tooth extraction without missing a beat! I think I even heard her sing to the dental assistant to drain the site AND I LOVED IT! She communicated with me the entire time, telling me to make sure I tell her if I feel any pain vs pressure, paused if she didn't understand what I was saying even if it was something as simple as you both are doing great because at that point they weren't just my cheer squad, I was theirs! I am an unofficial Pearl Dentistry ambassador little does she know and that is because of Dr. Curtlin and the entire staff! This isn't your normal Dental office that we grew up with... this is the Young, fresh faces, committed to excellence and care, empathy and compassion, personality and professionalism and their name fits because they are the Pearl in the sea of dentistry and definitely reimagined the view of dental care, HANDS DOWN THE BEST EXPERIENCE!

what can I say about this place? I had to find a new dentist since mine moved outside Uptown and…read morePearl was my choice. in two months I lost a tooth, they used all my annual allowance from my Delta Dental Insurance and I still had a bill of $1,400 to pay. Stay away from this place, they play a crazy loud music all the time and show slides of their team on tight jeans, provocative poses when you are getting your treatment. It's more like a hair saloon than a dentist office, truly bizarre!

Had my first visit at the Pearl office in Uptown and it was such a great experience from start to…read morefinish. Vickey, Dr. Chelsea, and Taylor were all incredibly welcoming, professional, and thorough. They made me feel comfortable right away and took the time to explain everything clearly without rushing!!

Stay away from Pearl Dentistry Reimagined if you value honesty, transparency, or basic integrity…read more This place is hands down the most aggressively money-driven dental office I've ever experienced. Every single visit turns into a sales pitch, fluoride, fillings, floss, night guards, or something new every time. The pressure they put on you is uncomfortable and honestly embarrassing. It feels less like healthcare and more like walking into a commission-based sales floor. They will charge you without properly communicating. They applied fluoride without clearly explaining or getting consent, then billed for it. They did the exact same thing to my wife on a separate visit and even used a deposit I had on file without telling me. No heads-up, no discussion, just charges. My wife didn't even realize what they had done. Some of the staff are nice and seem quite friendly but you can tell they have been pressured to cross sell and you can tell themselves they feel uncomfortable having to do that. Who is seriously running / managing this place....if its not a marketing agency. And it doesn't stop there. I paid thousands for Invisalign, yet they still push a $500 night guard like it's necessary. They constantly "find" new fillings you supposedly need, every visit there's something. At one point they even recommended redoing a filling they themselves had done just a year prior, and of course wanted to charge again. I got multiple second opinions, and other dentists disagreed with nearly everything they were pushing. The worst part was my implant crown. Within months, it became loose while I was eating soft food. I had paid thousands for these procedures, even after insurance coverage. I could have swallowed it. I reached out immediately and they couldn't see me for two weeks. When I finally went in, instead of taking responsibility for their work, they charged me $100 just to walk in (after I explained I no longer had insurance) and then total $255 for a 10-minute fix to tighten something that should not have failed that quickly in the first place. No apology. No accountability. Just another bill. That's when it became clear -this place will find any possible way to charge you, no matter the situation. I have never seen a medical office this hungry to take your money. Unbelievable! What makes it worse is that I referred people here, and they came back to me with the same complaints: constant upselling, questionable diagnoses, and feeling like they're being pushed into unnecessary treatments. I'm honestly frustrated I didn't listen to them sooner. I am definitely joining them and sharing my experience, so they also leave because now I believe them more than ever, looking back and trying to connect all these dots. If you're considering anything serious like crowns or implants, DO NOT go here. If they recommend anything, get second opinion but sooner or later you will realize if they care for your interest or theirs. These are procedures that are supposed to last, and based on my experience, they don't stand behind their work. They will gladly charge you again instead. How do I know they don't do that ton purpose do you'd come back and bring more money to them!? Do yourself a favor and go somewhere that actually cares about patients, not just squeezing every dollar out of them

I've got a lot of mileage on my teeth so when I moved to Charlotte, I was nervous about finding a…read morenew dentist. I like to support female run practices and these ladies did not disappoint! Gorgeous office, comfortable chairs, tv in every room. Both Dr. Kalons and Glidewell worked on my teeth and they both had excellent bedside manner, explaining to me what they were doing and addressing my concerns. They also validate parking, making downtown parking a breeze!

I have come to them for about a year now. Staff is friendly, and things are very organized. They…read moreall have good bed/chair side manner. Great location, and they validate your parking so you don't have to scramble to find a spot Uptown. TV is usually on, or you can gaze out the window as they work on your mouth. So far, so good.

It's always a great experience! Best dental staff I have ever experienced. I have always dreaded…read moregoing to the dentist but actually enjoy going here!

Absolutely terrible. Went to see this dentist for a first general cleaning which they performed…read more After the fact, they try to charge for a perio and they claim that I have 3 cavities which made absolutely no sense (I go to the dentist regularly) so it wouldn't make sense that from my last cleaning and check-up which came up with nothing to have this. Concerned, I go get a second option. The second opinion mentioned that I do not have any cavities. He triple checked because he did not understand why Uptown Smiles came up with that. Be careful to anyone who is thinking about this dental office. It seems that they try to not only upcharge people but also make false claims to get extra dollars. This is wrong! If I had not checked, I would have unnecessary fillings right now which are not reversible.

My experience with the new receptionist was very unprofessional. She was be rude and disrespectful,…read moreshe kept talking over me and kept telling me that I could not be seen until I paid. She advised my crown had not come in and it had been 3 weeks since I was there the first time for my procedure. She would not confirm that my replacement was in. I requested to speak with Dr. G" and she said he was unavailable to speak. Still being unprofessional with the conversation I advised that I will speak to Dr. G" in person. My previous experience and service has been great with the last receptionist.

I have to say Dr. K is the most patient and professional dentist I've ever had. I had a few…read moreprocedures done here and am overly satisfied with the results. I finally found a dentist I can trust. The office is impecable and the staff is very welcoming. I truly recommend this place.

I don't know what else to say, they gave me my smile back. People always used to love my smile but…read moreafter years of neglect it.. it didn't look good. I have had nothing but positive experiences with Plaza Midwood Dentistry and Dr. Hart, hygienists/techs like Weslynn, as well as their front office. I came in looking like a gremlin honestly, my teeth were in terrible shape. They worked out a plan to focus on the cavities first, then crowns and implants, but I wasn't expecting the huge difference, even with the temporary cosmetic stuff they did (I'm not a dentist so I don't know the right name for it). After my last appointment, I cried when I looked in the mirror and asked for a hug. Went home and cried some more because I was so happy. Sent pictures to my best friends and family. People who see me and know me comment on my smile all the time. They are some of the most caring and understanding people in the business. I've been to many dentists and oral surgeons after my childhood dentist retired. These folks are by far my favorite. We still have a ways to go to get all the work done, but I will always be so appreciative of how hard they work and how well they do it. Heck, I even get blankets and my hand held when I'm being a wuss during a procedure! I'd definitely recommend.

My son chipped his front tooth in half and I was not able to find anyone in my area of Rock Hill…read moreSC. I received a recommendation and I'm so glad I went they gave amazing customer service assured me that it would be ok and that I could not be able to tell the difference. When speaking to others to get an appointment it was impossible but this company made it possible... I hate to say this but the work was so good he should have knock more teeth out so he could get them to give him a entire new set (joking). But this company deserves every Kudo I can give and more . I want to say the dentist name was Lashawn !!!!

Before I start let me just note that I am NOT a dentist girlie and I dread going to the dentist…read morelol. I've needed some work done on my teeth for a while now and I'm so happy and impressed with the staff. I started going to Dr. Vaish after my boyfriend recommended me to her. When scheduling my first appointment last year in August 2023, I told them my concerns and that I knew that I would require a little more "hand holding" because of my fear of the dentist. Dr. Vaish is amazing and she talks me through the procedure which I really appreciate and it keeps me at ease. The front desk staff are very responsive and the techs there are also really sweet and make my visits well worth it. Thank you guys for being the best! I would highly recommend this dentistry to anyone!

Understandably it's around Christmas time, but I had an appointment booked here 2 months prior,…read morewhich was canceled a few hours before the day-of. It is a large inconvenience to have to now find another dentist, most of which have very limited availability.

If I could give this place negative one star I would! My elder aunt has been a loyal patient for…read moreover 11 years and she was recently treated like scum of the earth by their manager. She was bait and switched about the promise to not charge her a cancellation fee and then she was reminded of an old policy from 2011. Trouble is the document from 2011 mentioned 30 dollar fee when they have been trying to collect 50 For her cancellation. They are now calling it a copay when she doesn't even have any copay. This place is ran like a sweat shop at this point and they do not care about emergencies, if you can't show up you're forced to pay. My aunt is the caregiver to her sick husband who's on dialysis you would think that 911 would be sufficient it's not!! Here is how they had her pour her hard working heart out only to do nothing so stay away from this dentist trap !! "I have been a patient of yours longer than the current owners have been around and employees. I pay every cost that's quoted to me. My life changed in 2017 and I've been my husband caregiver since then, I am also the head of our household. I called to reschedule my appointment because he was not feeling well which I eventually took him to the emergency room. I asked for the $50.00 cancellation fee to be forgiven and was given the reason I I had one in 2020. I am very heartbroken and sad that your manager would not allow it. When she quoted what I owed without telling me the cost included the fee. I felt she was trying to slip it in . I didn't know until I asked to speak to the manager she ten acknowledge she was the manager. Why didn't she tell me upfront and discuss it with me instead of adding it in with the other charge? NOT PROFESSIONAL AT ALL.

Unprofessional Front Desk Experience - Lack of Openness to Feedback…read more I had called Uptown Premier Dental to schedule a new patient appointment. During the conversation, I mentioned a concern regarding the practice's response to a one-star review I had seen online. I found the response from the provider unprofessional, as it seemed to attack the patient rather than address the issue constructively. I offered a suggestion, stating that it would be more appropriate for them to edit the response to reflect professionalism, as this would deter fewer potential patients. Instead of appreciating the feedback, the front desk receptionist immediately suggested that I cancel my appointment if I didn't agree with their approach. I was taken aback by such a dismissive and unprofessional reaction. Needless to say, I canceled my appointment. A business unwilling to accept constructive criticism--especially from one provider to another--says a lot about their overall approach to patient care. The ability to grow and improve comes from learning to receive and apply feedback, something this practice clearly lacks. Given this experience and the number of negative reviews, I cannot recommend this dental office. I highly suggest reading *The New Gold Standard* by Joseph Michelli to better understand and implement customer service principles, which could benefit the team immensely. You can deny my experience however you want but the recorded call begs to differ.

Do not believe in the negative comments, because of them i was hesitant on going to my…read moreappointment.... but i thank God i did. The receptionist were very welcoming The Dr and the assistants were spectacular, they did an amazing job, they were super careful always asking how i was feeling..Best dentistry pactrice i have ever been in Charlotte. Paid and safe parking. Excellent location Will totally recommend.

STAY AWAY. Dr. Athena Vu did a great job with the numbing experience and was quick and…read moreprofessional. However, their billing staff is atrocious, disorganized, and rude. Before my first appointment, I had to reach out to them a minimum of 5 times to change my name on the forms because it was incorrect. Then, at my initial appointment, despite another dentist saying I had 4 minor cavities and almost no plaque, SouthEnd claimed I had 10. They made 4 of them priority 2 cavities but said they were "preventative" and it was only a matter of time (for what?) and my insurance would cover it. My insurance did not. I told them to just do priority one for the next visit and when my insurance resets for the year I'll look at the "preventative" ones. They called me the day before the appointment to try to persuade me to do the other priority 2 preventative cavities. I needed a driver due to needing Valium because of needle phobia, which I appreciated the rx. I was told I needed a driver but was not told the driver had to stay the whole time? Annoying miscommunication but whatever. They said they needed my driver there in case something happened to me and because I was too intoxicated. However, after my procedure I was brought to the front desk. I could barely speak due to my mouth being numb and they then told me I needed a crown for one of my teeth, that I had to schedule the priority 2 cavities at that time, and that I needed to schedule a cleaning. I told them I just got a cleaning in January from a different office and they tried to tell me I had to schedule another one - the cleanings would have been less than 3 months apart and on the billing paperwork they showed me, it even said from my insurance company it wouldn't be covered because it was too close to a different cleaning. As she was talking to me, she told me I had money left on my insurance and that it would be covered, when again, on the paperwork, it clearly said maximum limit reached and that insurance would pay 0. I'm trying to explain this to them meanwhile I'm literally biting my tongue and can't talk because of the numbing - which is fine, but now is not the time to discuss this!!! So - they required that a driver stay on the premises because I'm "too sedated," yet they want me to agree to thousands of dollars of extra treatment when I'm "too sedated" and also can barely speak? Heck no. Borderline predatory. When I said no to the extra procedures, the billing woman was absolutely NASTY - rolled her eyes and the whole bit. Of course she never introduced herself so I can't put her name on here. Stay away. I repeat!!!! Stay away!!!!!