In my opinion, I have never experienced such a blatant disregard for a patient's well being as I have with Dr. Eric Nash. To begin with, he is never in this office so if you are in tremendous pain and in need of immediate care via an ENT do not come to this office. I was advised after multiple calls to get an appointment "Dr. Nash is rarely in the office, he works out of Riverside" and rarely means 1x or less per week. When I finally had my appointment I was told "Dr. Nash is always late" so even though my appointment was the first one in the morning, he was still over an hour late. When I asked why he was so late, I was told he "was in surgery". Hmm, if you are perpetually in morning surgery why not schedule your patients later in the morning, because believe it or not, their time is just as important as yours.
Now I apologize for the lengthy review but it is important to note that my visit to his office came after being seen by the Dentist, Urgent Care, Primary Doctor and Eye Doctor all for the same symptoms which incuded severe ear pain and pressure, dizziness, blurred vision, headaches and left side head pain, pressure and vertigo. I had been waiting for this appointment because I had been suffering for quite sometime and been given antibiotics from each specialist only to find the symptoms still there. Seeing an ENT was imperative.
My visit with him on 3/6 was very hurried. It lasted 10 minutes and he suggested tension headaches and called in steroids, Musinex and expensive nasal spray that was not covered by my insurance. He also requested a CT (sinus) Scan. The meds didn't work and I ended up in the ER on 3/17. After several calls to his office to expedite Sinus CT Scan I finally had it done on 4/9/18. In the meantime my GP referred me to a Neurologist when I explained what was happening with ENT.
On 4/19 I saw the Neurologist and expressed frustration about my ENT and his lack of attention. He was able to log in and see my results were in from CT Scan. He stated Dr. Nash needed to go over them with me. So again, I tried to contact the office but to no avail. It is not fun waiting for CAT scan results so I finally had to drive to the office to get them because Dr. Nash wouldn't call me back. It took another week of calls to finally get him on the phone and at that time he said I should get a Myringotomy in his office (puncture hole in eardrum) or I could try one more round of antibiotics. I opted for the antibiotics and when that round didn't work I called back to schedule the Myringotomy as I couldn't take the pressure and pain anymore. I was able to get Samantha, his staff member on the phone and she said she would call me by the end of the day (Monday) to give me a time for the following Monday's Myringotomy.
5 days went by and I heard nothing. I called throughout the week and no calls back just an answering service. Finally on Friday Samantha answered and said Dr. Nash had changed his mind about the Myringotomy and for me to see a Neurologist. WHAT??!!?? In tears now, I asked to please speak with him and was told he wasn't in but would be for a few hours on Monday. She said she would have him call me to explain why he wanted a Neurologist to help me when the issue was with my Mastoid/ear and why he changed his mind about the procedure. I never heard from him again. I called multiple times and left multiple messages, and the office was always closed. This week I tried calling to find the number disconnected!
During this process I googled reviews for Dr. Nash and found several to be quite similar to mine. "Dismissive, never there, prescribes expensive meds, bad experiences" etc.. I personally have never had to a call an office over 30 times to make an appointment, go over treatment options and the fact that I had to drive to the office to get test results because he wouldn't call me back or take time to see me is not acceptable. When you are on in pain, you hope your specialist is going to have compassion and consideration and I did not experience this. Please, do yourself a favor and go anywhere but this ENT! The only positive out of this experience is that his staff member Samantha is very sweet and did everything she could to make up for the lack of care/concern I received from Dr. Nash. read more