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    Ergeon

    4.5 (507 reviews)
    Closed 8:00 am - 8:00 pm
    Updated over 3 months ago

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    Response time

    10 minutes

    Response rate

    100%

    Services - Ergeon

    Fence and gate installation

    Fence and gate repair

    Fence installation

    1 More Service

    Fence repair

    Ergeon Photos

    Recommended Reviews - Ergeon

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    Reviews With Photos

    If I could give them less than 1 star, I would! This is literally the worst experience I have ever had with a vendor of any kind. I signed a contract for a fence and gate with Ergeon and unbenownst to me, a 3rd party installer, AMG Fencing, arrived to install the fence. The crew they sent lacked overall knowledge and care and were sent with less material than was needed to complete the fence. It stands to reason that you would bring extra material so that boards that are in unacceptable condition are not used on someone's fence, but that was definitely not the case. They cut up boards to piece together two fence boards and planned to leave them that way except for the fact that we saw them on the final walkthrough. The pressure treated used was in horrible condition and over 1/4 of the fenceboards were in horrible condition. It is a board on board fence and the workmanship was trash. Nails were haphazardly driven through cracking fenceboards and rails. The final product is a joke so I refused to sign off. I was contacted by the "project manager" who didn't even contact me to check the work, only to set up the next job of staining that I had contracted. I informed her that I was not going to sign off as the fence condition was unacceptable. The foreman for AMG showed up the following day unannounced. Replaced the pieced together boards and planned to just leave. I caught him and did a walk through with him explaining my concerns with the workmanship, which he completely blew off. I chose this company because they built our neighbors fence last year and it looks great so I asked him to go look at their fence and compare it to ours. His answer was that he should just come back and replace the PT cap rails with Redwood and call it good. First, that's not what I ordered and second, that is literally not the problem. The whole fence is the problem. He was condescending and dismissive even telling me a story about another customer that he "proved wrong" with his many years of experience. I told him that I would contact Ergeon and speak with them. I took 30 pictures of the poor fence work and sent them to Juan in the Escalations Dept (sad that they need one). At first, he seemed like he was going to take care of it. This was the Thursday after the fence was installed on Tuesday. I didn't hear from him at all after that. On Monday, a crew from AMG showed up with redwood cap rails on their truck and said that they were there to "do repairs". I told them that I had not heard that they were coming from Ergeon so I can't have them working. They called Sergio, their boss while I called and left a message for Juan at Ergeon. He called back and said that they should not have been there and that is not "how they do things" and that he would contact them right away. Another knock on the door and the crew said that they have the material to do all of the repairs and were told by their boss to complete them. I said, again, no you don't have material to do the repairs, I can see what's on your truck and I cannot have you working without Ergeon and AMG being on the same page. They left and I immediately received a message from Juan at Ergeon asking me to let them do the repairs and stating that he assured me that they agreed to go purchase any materials needed. I said, sorry, but I sent them away already. Maybe communication should be better on your end! This whole week has been a back and forth with Juan who does not seem to have any knowledge of fencing and continues to defer to a 3rd party contractor with a poor attitude towards customers. Juan says that AMG can come out and assess, purchase the adequate material and do the repairs on Friday, May 22nd. What kind of service do you think I will be getting on the Friday before a holiday after this back and forth??? I will be escalating this issue farther up the chain today, but it appears to me like this company is compartmentalized purposefully to run customers around until they get tired of fighting and pay the bill and keep their crappy fence. Unfortunately for them, that will not be the case here. I have been in customer service in some form all of my life and I will not tolerate a 40 million dollar company taking advantage of customers. Ridiculous! I caution you to stay clear of this company!

    Kenneth Y.

    I love our new gate! Quick and easy to deal with. From the quote process to the build out. Very professional and by the book.

    New gate and hardware.
    Jeffrey E.

    What a great experience. Everything was easy from the quote to the installation. We got multiple quotes and they were the best value for the quality of service and fence that we purchased. We have already requested another project with them. I highly recommend this company.

    The new fence. This is about as cheap as you can get. Still redwood, and pressure-treated frame. It's 90' and very even.
    Cory N.

    I gathered a few quotes for my fence. One from a colleague whom I know does good work. Another from the person doing the fence on behalf of my neighbor. The first quote was very high and might reflect the distance his crew would have to travel. The one from my neighbor's fencer was reasonable. The Ergeon quote was $8k under the first quote and $3k under the second. I would usually go with a middle quote, but I decided to go with Ergeon because the reviews appear to be good, the estimate was thorough, and there is a 7 year warranty which few other companies can match. They came out within days of accepting the quote, reviewed the property, took care of permits, and I had a new fence 2 weeks later. They were professional and courteous from start to finish. It took them one day to remove and replace 150' of fencing, with only a few extra hours a day later because the heat was so bad. That's impressive!

    Debra T.

    Ergeon did a fantastic job putting up our fence. We called several places looking for a free quote and not only did they have the best price, but they also did a digital video with us beforehand, so we could see what our fence would look like. Three guys installed it in 4 hours. We live in a mobile home community and have to follow their 4 feet rules and guidelines, and they worked with us to make sure we were in accordance with their policies. The fence looked great and we were very satisfied with their work. Would recommend. Thank you!

    Fence

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    6 months ago

    Business owner information

    Photo of Sue C.

    Sue C.

    Marianne, thank you so much for the great feedback!

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    2 months ago

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    Sue C.

    Chris, thank you so much for the great feedback!

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    3 months ago

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    Sue C.

    Trista, thank you so much for the great feedback!

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    4 days ago

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    13 days ago

    Angelica was very helpful and knowledgeable. Took her time to give us various options and explained their process thoroughly.

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    1 month ago

    Fast, professional work. They let me know everything I needed to know in advance, which helped with the progress.

    Business owner information

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    Sue C.

    Thank you so much for your comment! We appreciate it!

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    1 month ago

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    11 months ago

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    Sue C.

    Kenneth, thank you so much for the great feedback!

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    1 year ago

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    24 days ago

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    Sue C.

    Thank you so much for your comment! We appreciate it!

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    4 months ago

    Talking with Erika was great! She was friendly, professional, detail oriented. Answered all my questions. Great Customer Service.

    Business owner information

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    Sue C.

    Nicole, thank you so much for the great feedback!

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    4 months ago

    Great fence company! Detailed and precise with their work and estimates. Fence turned out great!

    Business owner information

    Photo of Sue C.

    Sue C.

    Qui N., thank you so much for the great feedback!

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    4 months ago

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    Sue C.

    Peter, thank you so much for the great feedback!

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    2 years ago

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    Sue C.

    Thank you so much for the love, Cory!

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    3 months ago

    Business owner information

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    Sue C.

    Thanks BD! I’ll be sure to pass on your comments to our team!

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    1 year ago

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    Sue C.

    Thank you so much for the love, Debra.

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    7 months ago

    Alejandro is very responsive and easy to work with. He made the decision making process easy.

    Business owner information

    Photo of Sue C.

    Sue C.

    Yumiko, thank you so much for the great feedback!

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    3 months ago

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    10 months ago

    Business owner information

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    Sue C.

    Sarah, thank you so much for the great feedback!

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    1 year ago

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    1 year ago

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    3 months ago

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    Sue C.

    Sonya, thank you so much for the great feedback!

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    6 months ago

    Very professional, fast & exceptional workers. Very impressed and will be referring to all friends and family. Thank you!

    Business owner information

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    Sue C.

    Thank you so much for the love, Sabrina!

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    1 year ago

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    1 year ago

    Business owner information

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    Sue C.

    Thank you so much for the love, Mark!

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    2 years ago

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    1 year ago

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    1 year ago

    Did a great job, most impressed with the great communication with the project manager

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    2 years ago

    Business owner information

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    Sue C.

    Thanks Vernon, I’ll be sure to pass on your comments to our team!

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    1 year ago

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    8 months ago

    Very good work, done even quicker than quoted. Good communication and the fence looks very nice and feels sturdy.

    Business owner information

    Photo of Sue C.

    Sue C.

    Aimee, thank you so much for the great feedback!

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    11 months ago

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    2 years ago

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    Sue C.

    Rick, it was our pleasure to help you out, thank you so much!

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    7 months ago

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    Photo of Sue C.

    Sue C.

    Alexei, thank you so much for the great feedback!

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    2 years ago

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    Sue C.

    Thanks Jeffery, I’ll be sure to pass on your comments to our team!

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    3 years ago

    Business owner information

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    Sue C.

    Richard, thank you so much for the great feedback!

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    2 years ago

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    Sue C.

    Brandon, thank you so much for the great feedback!

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    2 years ago

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    Sue C.

    Thank you Kathleen!

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    1 year ago

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    Sue C.

    Aww, it was our pleasure to help you out, thank you so much!

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    1 year ago

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    Sue C.

    Chris, I’ll pass on your comments to our team!

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    Page 1 of 13

    Ask the Community - Ergeon

    If we replace a "good neighbor fence" with installation done from both sides, will my neighbor and I both be named on the contract to be covered by insurance and warranty?

    Hi Alison, if your neighbor agrees to split the cost of the fence we will create individual contracts, one for you and one for your neighbor. This way you are both covered by the warranty and our insurance.

    Looking for a reasonably price landscaping work done?

    Hey Janello! We currently only provide wood fence/gate installations and concrete driveway installs. Unless you are looking for either of those services, we are probably not the best fit for your landscaping project.

    Don’t See Your Question? Ask Away!

    Review Highlights - Ergeon

    While we did not end up choosing Ergeon to install our new fence I will say the customer service was fantastic.

    Mentioned in 47 reviews

    Read more highlights

    Ergeon - fencesgates - Updated May 2026

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