Do yourself a favor and bring your business somewhere else. They will charge your account without asking and when you ask for a refund they will not do it. They will say you will get a check a month later.So if you do not have any money you are screwed. Why to go through this issue if you did not ask for renewal anyways. Really bad costumer service. They become rude when you tell them you want to cancel your account. read more

I have not had any problems with eRenterPlan until just recently. I've had to file a claim with them and it goes through a different company and it was handled and checks mailed to me ASAP! The claims process was amazingly easy and fast! I've had great customer service every time I have called. TODAY is totally different.... I have been on hold for over 2 hours... I keep getting emails saying my policy is going to be cancelled if I do not login or pay online. I paid my policy on Sunday and today is Thursday.... No one is emailing me back or answering this stupid phone... As soon as I get someone to answer (if they do before they close) I am going directly to a supervisor and requesting information for higher ups... They are even sending this information to my apartment community! My balance tells me I don't owe anything and can't make a payment so I don't know what is going on.. I have never had to wait this long on the phone for anything... I've even gone and left the phone on speaker and took a shower! I may begin looking for renters insurance elsewhere...... read more

Wonderful customer service! They were very helpful setting the plan up over the phone for my first apartment, and it was very quick to do so. The two agents I spoke with were very knowledgeable and answered all of my questions. read more

I got this insurance because I was recommended to them by a good friend, I quickly and easily signed up on their website. Then when I moved I looked up their phone number and gave them my new address. I never have had a problem. read more

Never had a problem till my recent move. Kept being told different things by different people. Had to ask each person to refer to my notes. And still ended up just having to do something completely different than what I wanted, due to needing the policy transferred the day of (which they told me to do.) Hopefully next move is better! read more

Cancelled service over a year ago for elderly resident of apartment complex who moved out. However, just found out they are still charging him $20 a month despite multiple calls to eRenterPlan and the apartment office that helped to set up the plan. Seems like a very fraudulent company. read more

This company is a SCAM. They tried to charge me for an apartment I have not even lived in for over 2 years. Do not give them a single cent.

Been with them for about 3 years. Moved from different apartments and they moved my account seamlessly. Recently had to file a claim and that went smoothly as well. Highly recommended! read more

Insurance recommended by my complex. Had no problem with the enrollment process. Did everything by phone and the proof of insurance was sent to the leasing desk within a couple of minutes. Easy and painless !! read more

I had a great experience with them. Customer service was great and very helpful. Took less than 15 mins for me to get renters insurance online. read more

They don't answer the phone or respond to requests for assistance via their website. Do not do business with these people!

Do not get this insurance they are a waste ofoney time and space they will charge your account numerous times and when confronted they will deny it I have to call my bank account to dispute this read more

They raised my premium without informing me of the increase until after it went into effect. Then they added a $3.00 "service fee" to the expected quarterly premium...again without informing me. I only learned of the "necessary service fee" when I called to discover why the amount posted didn't match the amount billed. That's a $7.25 quarterly increase and my payments are automatic and I have never made a claim. read more

Don't buy rental insurance from this company if you want to manage everything online. On the last Tuesday, I used the website message to ask them if I enrolled the automatic payment last year. I also required the cancellation if I mistakenly enrolled it at that time although I usually didn't allow auto renewal from the new companies which I was first time to buy something from. However, they never reply me and just tried to get renewal fee from my credit card today. I was lucky that my credit card number was stolen and replaced last year so they failed to get my money today. If you are not as lucky as me, check the other's review and reconsider how to use your valuable time and money. read more

Great website - easy to use and simple to understand. Had policy printed out in minutes. Plus awesome rates!!!!

eRenters was very easy to apply for. I just called them and told them what I need, and it took just a few minutes to get it setup. Then I was sent a confirmation email immediately and they sent the email to my leasing agent for me too. read more

The entire process was a breeze. I was able to pick the policy that best suited my needs, they got the info to my apt. management right away, I didn't need to make any extra steps. Low rates, easy to use site & hard copies sent to me in a timely fashion. read more

Easy to purchase. Surprisingly affordable. Was a little confusing to log into my online account, but got help over the phone rather quickly when I needed it. Oh, and it was easily transferred to my new apartment when i moved recently. read more

So far, the sign-up was very easy and the customer service readily available to help! My apartment complex requires renter's insurance, and eRenterPlan made the process painless. It was all completed on the phone within about 10 minutes time. I will follow up when it comes time to cancel as my husband and I are only renting for 5 months thus only needing renter's insurance for that same amount of time. read more

These people are pretty easy to work with. I got a great amount of coverage, for in my eyes, a good rate. It was easy to set up over the phone. It took probably 15 minutes to be all squared away, and they were open on the weekend. At one point I had a question or two a few weeks into my service. I simply called their number, they took my information so they could look into my account, I asked my questions, and I got my answers. Simplicity is a nice thing to have. I have a peace of mind knowing that not only the property that I'm renting, but my belongs are also safe, if anything awful were to happen, such as a fire, pipe bursting, or a theft. I have recommend this group to friends moving into new places that require Renter's Insurance. read more

********DO NOT USE***** I tried logging in several times to cancel my policy and I never had a user name activated, it never recognized me, and I was unable to cancel my plan. Seeing how I had no history there, I assumed (my fault) I would not be asked to renew or at the very least not be charged with out my consent. Surprise! I was charged $220 dollar with no warning for an insurance plan I needed for 6 months a year ago. I immediately tried to call, got no one. Website was down for maintenance as well. When I got a response to cancel I turned the form in immediately on 3/24 and requested that they let me know they had received it and how long it would take. I've been on hold over 30 minutes now, have received no updates, and have no idea if I will be receiving a refund. ABSOLUTE TERRIBLE CUSTOMER SERVICE read more

I want to just let people know that this company is nothing more than a Scam!! It is nothing more than a Web Site and a phone number, I tried to call because I needed to cancel because I was moving out of my apartment. I waited with my cell phone on speaker for 3 hours with no one answering, they will not answer a message either. They took $58 bucks out of my account July 15th I had to cancel my card, and tried to take more money out on the 30th of July. Well I did take the time during the 3 hour to file a complaint with the government for fraud, I hope they put an end to them. I really don't even know if I ever had any insurance?? read more

In order to cancel you have to call them or they'll just bill you again. I was trying to give roughly 2 months notice to cancel and they said they can't cancel that far out. I just cancelled it completely, total scumbag company. read more

-- Update: a representative reached out to me and refunded the amount they had charged without my consent. They also provided an additional refund for the amount remaining from when I moved out last April. I'm changing my review from 1 star to 4 stars based on their response to my complaint. read more

Terrible company! Terrible service. Avoid them by any means. They only accept online automatic payments and there is a charge for it. The question: if it is an only option to pay, why don't you just include it into the price? Plus, by their policy, they will charge your card something about 10 days or more before the covered month starts. If you want to cancel, say after you move out, their costumer service never responds, or when they hear what you want, they may just drop your call... and they keep charging your card agaon and again. The only way to stop them robbing you, is freezing your card. read more

Very frustrated after being told that the wait was 6 minutes long and it has now been hours and I have still not heard from them. Trying to cancel my policy online and it will not go through. Extremely dissatisfied with the customer service. Will be continuing to call because I refuse to make another payment after trying to cancel many times in the last moth. They make it nearly impossible to cancel, which is unacceptable. read more

Eventually they refunded me and stopped sending me weird, redundant and confusing letters.

Ever since I became a renter again, my apartment complex made recommendation to eRenter. By far the best rates if you check around. I've never had any problems. Thanks eRenter and the Customer Service people are great. read more

Canceling the automatic transfer take you 30 minutes waiting for them to answer the phone. There's no way to change the setting online. Obviously they built this malicious system intentionally to keep you from changing to other service. read more

they are connected to my apartment (Alanzabrook Houston, DON'T LIVE IN THIS HORRIBLE PLACE), when i tried to cancel it they just talked to my leasing office and fined my 100$, just for cancel it !so ridiculous scam insurance. read more

Accidentally I called to check new quote of apartment that I am planning to move. They charged 3$ for not replying their emails and quoted 250$ for one year coverage. Stay away from them. read more

Incompetent, no response, connected to Irvine Company somehow. Seriously the worst. If you rent with Irvine company they will pressure you to sign with erenter. Don't do it. Like so many others I can't get a login to work and they canceled my plan with a letter that didn't even have a phone number on it. I have proof that I paid even though they claim I didn't. Try calling them or emailing..no response. Horible. Find another way to do insurance not erenter whatever you do. read more

I would recommend not using this company. Their online portal is very buggy. I was unable to access my account on several occasions. There was also a time when I couldn't update my billing information online, and instead of it giving me meaningful feedback it just never processed. I tried again at a future date and it worked. The most frustrating thing that happened was when I went to cancel my policy I ended up cancelling it too early since they wouldn't let me cancel it on the day I moved out of my apartment. I moved out on July 3rd but the latest the would let me cancel the policy was June 10th. This led to me cancelling too early and getting charged $75 by my apartment complex. I called them and asked for a back dated policy to get this $75 charge reversed and they would provide me with no such document. One guy even mentioned the computer system was probably "bugged" when I went to cancel, and another lady was "sorry for the inconvenience". Just give your money to a more reputable business, preferably one that doesn't have a bugged out website. read more

Not sure about plan cancelation, but they paid my claim quite quickly.

Rude customer service. Tried to cancel policy due to moving out of apartment. Had to jump through hoops. Waste of money: just call your car insurance company and have them add rental to that. read more

Beware, bad customer service.Rude! Website works great to take your money. But DON'T try to cancel online. You CAN"T!

I had eRentersPlan when I first moved to my apartment community. Since then, I've switched to Farmers. I decided to make the switch because I had recently purchased a new vehicle and shopped for bundled rates. It was more for the convenience of having ONE payment due for Renters Insurance and auto coverage for both vehicles all with the same company. NOT because of poor service. When it came time to cancel the policy, I did it all online and it was a cinch! I don't see the complication other posters are speaking of. Personally, I haven't had any online issues with them. Not only was the cancelation process easy, they also refunded the remainder of my unused policy premium directly to my bank account WITHOUT ME ASKING FOR IT. It was deposited in about 48 hrs. Pretty happy with them for the 8 months that I retained their services. I recommend them frequently. They have four stars because I (fortunately) did not have to report a claim and therefore am unaware of the service level received during the claim process. But, based on the tellings a of a two other eRenterPlan policy holders, they were very happy with claim process and end result. One individual even mentioned that her premium didn't increase after the claim either. Sounds good to me!! But, that wasn't MY experience. So four stars is all i am prepared to give. read more

Got a letter in the mail from them saying they won't reinstate my policy unless I renew it, I thought okay great I just wont pay them then So it will be cancelled. Wrong the next day they charged 309$ from my account. Have to wait till they are open on Monday to confirm cancellation since I cancelled it online. After reading these I am hoping for that refund asap. Need the money to pay rent. And then considering that we moved out 6 months ago from the insured place. Changed my name as well since we got married. So wrong name wrong address, yet they still managed to charge our account? Strange, Never called or said anything online that would indicate we want to reinstate it. read more

I signed up for a policy in May of this year. I paid for a year of coverage. They took out the payment the very next day from my checking account. I decided to cancel the policy 2 days later and I went online and requested cancel. It is now over a month later and I still have not received my refund check. I was told it takes 6 to 8 weeks to get a refund. This is very interesting. It takes one day for them to deduct the money from my account but 6 to 8 weeks for them to refund. I do not recommend this company. read more

I wish I can give this company 0 star!!!!!! even negative possible. I called to modify plan because I was moving to different location. But they did the wrong job. However, that's fine because I know there are so many companies making mistakes and I am too used to it to complain. I called in again to cancel my plan and 'Michael' asked me when I would like to cancel my plan. I asked him when is my last day of my plan because I want to be covered up to which ever date I can get of what I have paid for. He kept asking me which date I would like to cancel like robot who can not hear what I am saying. I asked him back of course the same question. He told me "I do not want to argue with you. Have a great day" and hung up on me. I never knew customer representatives can do that!!! Anyways, I am sick of this company and these are the companies that make America dumb. I prefer to pay more and use company that actually have at least a good service and people who actually understand what they are doing. I hope I don't need to go through credit card company for this stupid case. Btw this is Austin TX. read more